PSM Certification Training in Charlotte, NC, United States

Master real-world applications of Scrum and become an outstanding Scrum Master

  • Gain mastery of Scrum and over the role of the Scrum Master
  • Acquire a deep appreciation of the Why behind the Scrum framework
  • Learn how Scrum employs empiricism and controls risk in a constantly changing work environment
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Grow your Scrum Master skills

The Professional Scrum Master™ I certification course is about mastering the Scrum framework: planning for product delivery, understanding the nuances behind working with people and teams and mastering the role of a Scrum Master as a servant leader. With training material created by Scrum co-creator Ken Schwaber, the PSM™ I course is a combination of instruction and team-based exercises and teaches what is at the heart of the Scrum and Agile movement.

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Highlights

  • 16 Hours of Live Instructor-Led Online Training

  • Earn 16 PDUs and 16 SEUs

  • Training Material from Co-creator of Scrum

  • Real-World Simulations and Activities

  • Comprehensive Exam Support

  • Exam Fee Included in Course Fee

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Why get the Professional Scrum Master™ certification?

psm-certification-training

95 percent of organizations practice Agile development methods of which the majority (58 percent) are using the Scrum framework (14th State of Agile). Agile is the methodology of choice for companies and is increasingly popular as it helps them deliver the right product at the right time as quickly and efficiently as possible.

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Steps to get the PSM™ I certification

Strengthen your knowledge and practice of Scrum processes and concepts with Scrum.org™ certifications. Validate your expertise as a Scrum professional with the PSM™ certification and take advantage of networking opportunities with the best in the industry. Not sure where to start with your PSM™ certification? Just follow these simple steps.

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path to certification
Prerequisites

Prerequisites for the PSM I course

  • There is no set of eligibility requirements to attend the PSM™ certification training. 
  • Basic knowledge of Scrum in a real-world context is helpful, though not mandatory. The one-day Agile and Scrum Foundation training serves as a good primer.

Who should attend the PSM course?

Project Managers

Scrum Masters

Scrum team members

Developers

Product Owners

Software development managers

Software Architects

Product Managers

Software Developers

Software Coders

Software Testers

Team Leads/Team Members

Students and individuals with interest in Agile and Scrum

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PSM™ Certification Course Schedules

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PSM Course Curriculum from Scrum.org™

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1.

Learning Objectives

After completing this module, students will be able to:

  • Explain why the artefacts, roles and events in Scrum are all important to a successful Scrum project. 
  • Discover suitable process within the Scrum framework for their organisation.

Topics

Scrum theory includes time-boxing, and specific roles, rules, and artifacts. All elements of Scrum complement each other to form a consistent whole. All work is performed in Sprints. All base rules, events, and roles are described in the Scrum Guide, the acknowledged Scrum body of knowledge. Each part of Scrum ties back to the principles and theory.

  • Scrum Events – Every event in Scrum is an inspect and adapt opportunity. How are these events important? What are the impacts of missing one of these?
  • Scrum Role – Every role in Scrum has specific accountabilities. What are their accountabilities? Why are they important? How are they different to traditional project management roles? 
  • Scrum artefacts – Every artifact in Scrum is transparent so organisation can inspect and adapt based on it. Why are these artefacts important?  
  • Sprint – The Sprint is the heartbeat of the Scrum framework. What is a Sprint? What are the criteria of a successful Sprint?  

Hands-on Exercises

  • Students will experience the Scrum framework by building a small website in multiple Sprints.
  • Students will collaborate with other students to define a process within the Scrum framework.
2.

Learning Objectives

After completing this module, students will be able to:

  • Explain what is Agility and the relation to Scrum.
  • Discover where Scrum is not suitable.
  • Understand the impact of the transparency that Scrum brings and requires, and how Scrum is best used to increase an organization’s agility.
  • Explain how Scrum implements empiricism in software development. 

Topics

Scrum is founded on empirical process theory to deal with the complexity typical to software development. All principles and values of Scrum are based on the fundamental view of software development as creative and complex work.

  • How is empirical approach different to defined approach?
  • What makes Scrum different to traditional project management approach?
  • What is Agile?
  • How does Agile relate to Scrum?
  • Why should we be Agile and use Scrum? 
  • In what case is Scrum not suitable?

Hands-on Exercises

In this module students will learn:

  • Create matrix for projects that is suitable for Scrum
  • Create impact analysis for businesses using Scrum
3.

Learning Objectives

After completing this module, students will be able to: 

  • Understand Product Backlog and Sprint Backlog
  • Learn planning tactics

Topics

Scrum Planning is different from traditional project management. Student will exercise tactics on planning in Scrum.

  • Product Backlog and Sprint Backlog - The Product Backlog and Sprint Backlog is the plan in Scrum. How is planning in Scrum different traditional project management? What is the best practice to do Lean Planning in Scrum? How to do Product Backlog Refinement?  
  • Product Backlog management - Product Backlog reflects the roadmap of the Product. How do we do Product Backlog management in Scrum?
  • Product Backlog ordering - Prioritization is one way to order Product Backlog. What are the other techniques to order the Product Backlog? 
  • Product Backlog decomposition - Product Backlog is decomposed so that it can be done in one Sprint. How do we decompose Product Backlog to ready to execute Sprint Backlog? 

Hands-on Exercises

  • How to do Planning Poker to estimate Product Backlog Items. 
  • How to decompose a Product Backlog Items into smaller Product Backlog Items. 
  • How to decompose a Product Backlog Items into Sprint Backlog. 
  • How to plan a Sprint. 
  • How to forecast a release. 
  • Techniques in managing Product Backlog.
4.

Learning Objectives

After completing this module, students will be able to: 

  • Define what is required for high-quality software. 
  • Discover what documentation is required in Scrum.

Topics

The criteria of success in Scrum are different to traditional project management. 

This module will cover the followings: 

  • Definition of Done - Everyone in the organisation should have the same understanding about “DONE”. What is “DONE”? What is the impact of not having “DONE” software every Sprint?
  • Quality - What is required for a high-quality software? Does Scrum need documentation?

Hands-on Exercises

In this module students will learn:

  • List techniques and documentation that is required for Scrum project.
5.

Learning Objectives

After completing this module, students will be able to: 

  • Discover what is required to generate a self-organising team. 
  • Get Scrum teams going, guide them along the way and help them continuously self-develop to become successful through better collaboration.
  • Form a Scrum team.

Topics

Scrum Teams are self-organizing and cross-functional; which is very different from traditional development groups. Scrum Teams are empowered to do the right thing.

  • Creating self-organizing teams
6.

Learning Objectives

After completing this module, students will be able to:

  • Understand the people aspect of Scrum, how to work with people.
  • Discover coaching techniques that is appropriate for the team.

Topics

Scrum Masters are servant-leaders, with skills and tools to coach teams and organizations in understanding and applying Scrum. They master several techniques for coaching, conversation, and facilitation in order to help people, teams, and organizations discover what works best for them.

  • Coaching and Facilitation Techniques
7.

Learning Objectives

After completing this module, students will be able to:

  • Identify who is the Scrum Master.  
  • Explain what makes Scrum Master different to traditional Project Manager. 
  • Discover skills and traits are required for Scrum Master to be successful in his role.

Topics 

  • This course put emphasizes on one of the roles in Scrum – the Scrum Master. Scrum Masters are servant-leaders with distinct skills.
8.

Learning Objectives

  • On completing this module students will understand aspects of the certification.
  • The Professional Scrum Master course has two associated assessments and certification: Professional Scrum Master level I (PSM I) and Professional Scrum Master level II (PSM II).
  • All participants completing the Professional Scrum Master course receive a password to take the PSM I assessment and are entitled to a discount on the PSM II assessment.
  • These industry-recognized certifications require a minimum passing score on the associated rigorous assessment.

Topics

  • Certification prerequisites and exam

The KnowledgeHut Edge

Solid Track Record

KnowledgeHut has empowered over 150,000 professionals with certifications in Agile and Scrum.

Experiential Workshops

Scrum activities, team-based exercises, practical case studies: High energy workshops with hands-on learning.

Elite Panel of Scrum.org PSTs

Scrum.org certified Professional Scrum Trainers with experience across industries.

Mentorship by Industry Experts

One-to-one mentorship, real-world tips and time-tested techniques from highly qualified PSTs.

Continual Learning Support

Webinars, e-books, tutorials, articles, and interview questions - we're right by you in your learning journey!

Exclusive Post-Training Sessions

Six months of post-training mentor guidance to overcome challenges in your Scrum career.

What you will learn in the PSM I course

The Scrum Framework

The principles and (empirical) process theory underpinning the Scrum framework, and the role of the Scrum Master in it.

The Definition of Done

Learn to assess when work is complete on the product Increment, get a shared understanding on Product Increment.

Running a Scrum project

Equip yourself with the tools and techniques to run a Scrum project in your organization. 

Working with people and teams

Understand the nuances of working with people and teams and how to bring about behavioural shifts.

Scrum in your organization

All you need to know about helping your organization adopt and Scrum and reap the benefits.

The role of the Scrum Master

Learn what the role of the Scrum Master entails and deeply understand the concept of servant-leadership.

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Skills you will gain with the PSM I certification

Servant leadership

Facilitation skills

Value creation

Enabling high team performance

Leading and facilitating change

Coaching the Development Team

Coaching the Organization

Resolving impediments

Scrum implementation guidance

Enabling Product Increment

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PSM Training and Certification FAQs

PSM I Training

The PSM I course has been thoughtfully designed to make you an exceptional Scrum Master. You will be equipped with all the tools and techniques to:

  • Motivate and lead a team of Scrum specialists who bring the benefits of Scrum to projects.
  • Be a servant leader
  • Resolve conflicts and tackle challenges to deliver the best at the end of every Sprint.
  • Address organizational challenges in using Scrum effectively
  • Apply the overall Scrum processes, principles, and practices in an effective manner

Our PSM I training aims to equip you with all the skills to be an effective Scrum Master. You will develop practical skills in the following areas to:

  1. Be a great facilitator
  2. Be a good coach
  3. Resolve impediments
  4. Enable high team performance
  5. Lead change in any environment or industry
  6. Drive results by applying Scrum principles and techniques in the right way
  7. Achieve a higher likelihood of project success
  8. Improve efficiency at your workplace
  9. Motivate others to support your Scrum efforts
  10. Contribute meaningfully in your sprint meetings  

The PSM I certification helps you:

  • Validate your commitment to continued excellence and quality.
  • Demonstrate your proficiency in Scrum
  • Grow your career in Scrum with confidence. 
  • Get noticed at interviews or for promotions at your current job. 
  • Command higher salaries than your non-certified peers. 
  • Network with industry leaders and Agile professionals
  • Begin your agile journey to Professional Scrum Master II Certification (PSM II)

Not necessarily. Each course has attendees from a variety of backgrounds, including from non-software fields. The instructor will cover product development of all sorts, so many examples are software related, but no software development experience is required.

The course is for anyone interested in learning a better and faster way to create awesome products, including:

  • Business Analysts
  • Developers
  • Finance and Audit
  • HR Managers
  • IT Professionals
  • Managers
  • Product Owners
  • Project Managers
  • Project Sponsors
  • Scrum Masters
  • Team Leads
  • Testers
  • those who are interested in working with people
  • those who care about their team’s performance
  • those looking for ways to foster collaboration

There are no prerequisites to take the Professional Scrum Master I (PSM I) training. However, basic knowledge of Scrum in a real-world context is helpful, though not mandatory. The one-day Agile and Scrum foundation training serves as a good primer.

Once you have completed the PSM I credential, you can further enhance your Scrum Master skills by pursuing the following credentials:

  1. Professional Scrum Master II (PSM II)
  2. Professional Scrum Master III (PSM III)
  3. Professional Scrum Product Owner (PSPO)

Yes, you will get free e-learning access to over 100 courses that will be available at KnowledgeHut for one year.

You can get 16 PDUs and 16 SEUs by participating in the PSM I training program. 

Our blog will help you learn more about how to earn a Scrum Education Unit® (SEU®) from Scrum Alliance®. Get all the information you need to take advantage of SEUs for your professional growth, namely:

  • What are SEUs and why you need them
  • How to earn SEUs
  • What types of continuing education opportunities qualify for SEUs
  • How to calculate the value of an SEU® for Scrum Alliance certifications
  • How to log SEUs for Scrum Alliance® certifications
  • How recent SEUs need to be
  • How to determine whether a previously accumulated SEU® can be used for Scrum Alliance® certifications
  • List of SEU resources put together by Scrum Alliance 
  • Where you can utilize SEUs you have accumulated

For further information about SEUs and PDUs, please reach us at support@knowledgehut.com.

PSM I Certification Process

The PSM I certification is offered by the Scrum.org, a world-renowned body dedicated to helping professionals, leaders, and organizations embrace agile by understanding its principles, processes, and values.

You cannot get PSM I certified without undertaking the course. Scrum.org believes that true learning requires in-person/online training and hands-on experience with PSTs or recognized trainers. The PSM I exam is not provided as a substitute for formal training.

STEP 1: Attend a face-to-face course taught by Professional Scrum Trainer  (PSTs) or receive private coaching

OR 

Attend 16 hours of live online training with your PST

STEP 2: Upon successful completion of the course, you will receive the Exam link with Assessment key from Scrum.org.

STEP 3: Click on the Scrum.org Exam link and take the 60-minute online exam consisting of 80 questions.

STEP 3: Log in with the key and take the 60-minute online exam consisting of 80 questions.

STEP 4: As soon as you complete the online exam and get a minimum score of 85%, you can download the PSM I certification if you have passed the exam.

Note: If the student takes the exam within 14 days (of receiving this email with the password), and scores less than 85%, they are entitled to the 2nd attempt at no cost.

Scrum.org will send you the key post your 16 hours of online training or in-person training.

Yes, you will receive a course completion certificate on completing the course.

You will have to attend two days or 16 hours of PSM training under a Professional Scrum Trainer (PST) following which you will receive a key to the PSM I exam. Once you pass the exam, you are declared PSM I certified and can instantly download your certificate.

PSM I Certification Exam

The PSM certification exam (also referred to as assessment) is an online, open-book exam. The format is:

  • 80 multiple choice questions and True/False questions
  • Duration: 1 hour
  • Pass mark: 85% 

The PSM exam is open-book exam and easy to pass. Our intensive coaching and exam preparation activities are all geared towards helping you pass the exam at the first attempt.

After you complete your 2-day PSM course, you will receive an email from Scrum.org. This email will contain the key you need to attempt the exam.

No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. In case your exam page freezes, you can refresh the web browser and you will be able to continue the exam from where you left it. Similarly, if your web browser has a problem, you can go to the start link available in your email and you should be taken back to the last question you were on.  

If you lose the internet connection or lose access to the test for an extended time, then you may reach out to support@scrum.org to have a new test set up.

There is no re-evaluation for the PSM I exam. However, if you fail you can re-attempt the exam at no cost within 14 days of receiving the key.

Yes. The Scrum.org allows you to retake the Professional Scrum Master exam if you fail. Two attempts are permitted within 14 days after you receive your key, at no additional cost.

Yes. The Scrum.org allows you to retake the Professional Scrum Master exam as many times as you’d like. However, there is a cost associated for each attempt beyond the first two attempts within 14 days.

You will get your results immediately after you attempt the exam.

There are no limits to the number of times you can attempt the exam, as long as you pay for it. The Scrum.org allows you to take the PSM I exam at no cost for the first 2 attempts within 14 days after you receive your key. Every attempt after that is charged.

PSM Workshop Experience

The PSM I workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via live and interactive instructor-led training sessions.

Listen, learn, ask questions, and get all your doubts clarified from your instructor, who is an experienced practitioner.

The conventional in-person PSM I training from Scrum.org was earlier delivered as a 16-hour, 2-day training course. The online PSM I training being offered for a limited time is now about 14 hours.

The online course is divided into several classes of shorter hours, unlike the in-person class that has 2 sessions, each 7 to 8 hours long. The PST uses tools like a webcam for interacting with the participants and participants will also be able to virtually collaborate with one another.

All of KnowledgeHut’s PSM I certification training is delivered by Professional Scrum Trainers (PSTs). The PSTs are:  

  • Professionals licensed by Scrum.org to teach the official Scrum.org curriculum 
  • Masters in Scrum who have immense experience in leading, applying, coaching, and teaching it 
  • Expert practitioners of Scrum across a wide range of industries

Our dedicated team of PSTs deliver high quality training at par with the standards of excellence set out by Scrum.org®. Every candidate receives the same standard of training and content, irrespective of the trainer and the location.

Our PSM I course focuses on engaging interaction. Most class time is dedicated to fun exercises, lively discussions and team collaboration, all facilitated by an instructor who is a Professional Scrum Trainer and an experienced Scrum practitioner. The focus is on practical solutions to real-world, Scrum Master challenges drawn from decades of experience as product managers, Agile coaches and Product Owners in Agile environments.

Software Requirements

  • Internet browser  
  • MS Word or Notepad  

System Requirements

  • Windows or equivalent environment with Internet browser and high-speed Internet connectivity

Yes, your PSM course material will be provided in advance. You will receive an email with a link to set your password a few days in advance of the scheduled course. Once you log in to PRISM, you will have access to the study plan and all the course material.

The PSM course material comprises of the course schedule or study plan, workbooks and all relevant assignments, assessments, or case studies.

The PSM sessions would be auto recorded on PRISM, subject to permission by Scrum.org® and the PST. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get PSM™ I certified.  You can check out the schedules here.

You will receive a registration link for the PSM I workshop via PRISM, our learning experience platform, to your e-mail id. You can set your password, log in to PRISM and start your immersive learning journey.

If you miss a PSM I class, you may access recordings of the sessions from PRISM, provided Scrum.org and the PST have permitted recordings. At the beginning of every session, there will also be a 10-12-minute recapitulation of the previous class.  

This is a live instructor-led training where you will be coached by Professional Scrum Trainers, authorized by Scrum.org.

We currently use the Zoom platform for video conferencing on PRISM and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform, subject to permission from Scrum.org® and the PST.

Yes, there will be other participants who will actively participate in the class remotely.  They can attend online training from office, home, or any other suitable place. 

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

Should you have any more questions, please email us on support@knowledgehut.com and we will be happy to get back to you.

What learners are saying

S
Sabrina Haimerl Germany
4
In general, the training was very valuable. A large part of the sessions were interactive with activities and exercises which I really liked. There was good emphasis on the theory as well. Look forward to implementing the learnings at work!

Attended Professional Scrum Master™ I (PSM I) Training workshop in November 2020

J
Joshua Alfred Systems Engineer
4
I really enjoyed the course given by Russell Miller. The course was very thorough. I really liked all the course knowledge activities. I feel like I was really prepared to take the PSM 1 Assessment. Taking the course via Zoom was great experience as well. Online learning is here to stay. 

Attended Professional Scrum Master™ I (PSM I) Training workshop in June 2020

P
Pankaj Ambardekar Sr. Project Manager
5
Punit Doshi is excellent trainer & I was not confident to have remote training, I postponed it from March to June, hoping by that Class room training will start. Finally sacrificed to have online training. The way it was conducted, never felt that it was online & the experience was also like a seamless virtual class room. Thanks to all tools & the way trainer trained. Am strongly recommending knowledgehut to my colleagues in IBM as well as outside IBM.

Attended Professional Scrum Master™ I (PSM I) Training workshop in June 2020

G
Gunnar Kuhi Project manager
4
Venue and organisation were very good. The trainer was also excellent. Thanks, KH!

Attended Professional Scrum Master™ I (PSM I) Training workshop in November 2019

E
Eliise Lass -
5
Thank you for a good training. The trainer was very professional and gave us time to analyze and discuss problems.

Attended Professional Scrum Master™ I (PSM I) Training workshop in August 2019

A
Arul Davasagayam, Melvin Project Specialist
5
It was a very informative and interesting course which related to my day-to-day job. The trainers were really experienced and it's a course that everyone should take, particularly those who are in the project line.

Attended Professional Scrum Master™ I (PSM I) Training workshop in May 2019

S
Syed Nazeen Lead PMO
5
All-in-all this has been an impactful training. The trainer - Shirley Santiago was very experienced, and was able to leverage past experience and get others involved in the conversation. The structure of the training was extensive enough to support us for the certification exam.

Attended Professional Scrum Master™ I (PSM I) Training workshop in May 2019

D
Daradar, Sari Specialist Change
5
I liked that the training was a simulation of the scrum process. Made it more practical and easier to understand.

Attended Professional Scrum Master™ I (PSM I) Training workshop in May 2019

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Professional Scrum Master™ I (PSM I) Training Course in Charlotte, NC

Charlotte boasts of a vibrant economy and multicultural hemisphere and is home to many technology companies and startup ventures. The city provides ample opportunities to students looking to break into the fields of technology and development, thus bringing the need for professional technical courses in the city.
KnowledgeHut presents the Professional Scrum Master Certification in Charlotte at a reasonable fee and enables students to become certified Professional Scrum Masters for enterprises and organizations.

What is this course all about?

The KnowledgeHut PSM Training in Charlotte takes Scrum aspirants to the next level by advancing their understanding and application of Scrum Frameworks. The PSM Course in Charlotte is a 2-day intensive training workshop that includes live lectures, hands-on projects, and practical exercises with real-world scenarios which help aspirants advance their knowledge of the Scrum pipeline. Practice sessions are conducted by industry professionals who provide a recap of all the lessons covered at the end of the PSM Training in Charlotte.

BENEFITS OF OUR COURSE

The KnowledgeHut PSM Online in Charlotte includes access to exclusive courseware content material which aids students in their revision and preparation for the upcoming Scrum Master examinations. Understand servant-leadership and lead Scrum teams with efficiency through projects and real-world case studies taught by a trained tutor. By the end of the Professional Scrum Master Classes in Charlotte, you will receive a course completion certificate along with 16 PDUs and 16 SEUs.

THE KNOWLEDGEHUT WAY

KnowledgeHut provides an immersive learning experience through the Professional Scrum Master Certification in Charlotte. Learn industry techniques, best practices, and collaborate with peers through hands-on workshops. To learn more about the KnowledgeHut Professional Scrum Master Classes in Charlotte, register for a demo at the KnowledgeHut Academy."

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