Business Analysis 101 Training
Rated 4/5 based on 136 customer reviews

Business Analysis 101 Training

Perform business analysis activities with confidence and move up the career ladder with KnowledgeHut’s Business Analysis 101 course

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Modes of Delivery


Our classroom training provides you the opportunity to interact with instructors and benefit from face-to-face instruction.

Online Classroom

Collaborative, enriching virtual sessions, led by world class instructors at time slots to suit your convenience.

Team/Corporate Training

Our Corporate training is carefully structured to help executives keep ahead of rapidly evolving business environments.
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The role played by a Business Analyst is very critical in the success of a project. In today’s world, it is important for every team member to know the basics of business analysis, so that problems, needs and opportunities can be identified and addressed at every stage. Solving complex project problems and coming up with analytical solutions for issues can be expected of any team member working on a project. In other words, business analysis activities are a must for team members to learn and understand during their natural career trajectory. Also, the fact that business analysis jobs are predicted to increase world over means that there is going to be a huge demand for professionals who have the right qualifications and skills to perform business analysis tasks to achieve organizational objectives.

KnowledgeHut brings you an introductory course on business analysis that will introduce you to the fundamentals of this practice and how to use it to define needs and recommend solutions to stakeholders. This experiential course with in-depth practical exercises will help you understand the competencies expected from a business analyst including communications skills, interactive skills, analytical thinking and problem solving techniques. You will also learn about the different models and their needs and methods of requirements gathering to make informed decisions. Enrol in this course today and become an expert in this practice that is becoming indispensable in the software development world.

On successful completion of the course, you will receive a Course Completion Certificate from KnowledgeHut.

What you will learn:
  • The past, present and future of Business Analysis
  • The techniques and tools that make up business analysis activities
  • The responsibilities and competencies of a business analyst
  • What are requirements, why are they important, how are they collected, and what analysis is required after elicitation
  • RACI technique and business transformation
  • The importance of stakeholder analysis and how to perform this task
You will also get:
  • Comprehensive, downloadable courseware
  • In-depth case studies for better retention
  • Games and retrospectives to teach practical aspects
  • Course completion certificate

Key Features

2 days or 16 hours workshop conducted by certified instructors
1 credit per hour of learning
Course completion certificate will be provided
Downloadable e-book
Real-world simulations of business analysis tools and techniques
Lay the groundwork for more niche business analysis courses such as CBAP® or CCBA®


  • Past, present and future of Business Analysis
  • Preparation steps to become a BA
What competences are expected from a Business Analyst?
  • What Business Analysis activities might be best for you
  • BA capabilities
  • Dryfus Competency Model
Range of Business Analysis Activity
  • Where does Business Analysis activity take place in an organization?
  • Types of titles BAs have.
Analytical Thinking and Problem Solving
  • The types of activities to be found within analytical thinking and problem solving
T-Shape Professional
  • Description of what makes a Business Analyst T-Shape
Communication Skills
  • Definition of communication
  • Different types of communication
  • The 7% rule
  • Approach to manage proper communication
Interactive Skills
  • Facilitation and leadership
  • Conflict
  • Emotional Intelligence
The Business Analysis Path
  • A linear approach to conduct the major Business Analysis activates: problem/opportunity, elicitation, and solution creation
Business Analysis and Strategy
  • Description of organizational vision, mission, strategic objectives and where a Business Analysis fits in
The Balanced Scorecard
  • Description of this technique, which highlights the financial, learning and growth, organizational processes and customers
Stakeholder Analysis
  • Definition of a stakeholder
  • What kind of analysis is used
  • How the technique is deployed
  • Stakeholder mapping
  • Description of the RACI technique, how it is used, and what value it offers
Why Models
  • What comprises a model?
  • Why models are valuable
  • Examples of use
The Deming Cycle
  • Origin of the Deming Cycle
  • How the Deming Cycle works
Business Transformation
  • Difference between improvement and transformation
  • Keys to transformation: Feel the change, clear goal, get the stakeholders to see themselves in the future state
  • Normalcy of change
Root Cause Analysis
  • Definition of Root Cause Analysis
  • Fishbone Diagram
  • Root Cause - How to use
Document Analysis
  • Definition of Document Analysis
  • Why is this technique important?
  • Basic steps to follow
  • Types of documents worth analysing
  • Rationale for performing research
  • Research outcomes and results
  • Research approaches
Data Dictionary and Glossary
  • Definition of terms
  • How and when are they applied?
  • What happens if this exercise is neglected?
Governance Agreements
  • Objective of governance
  • Components of a governance agreement
  • Why such agreements are important to a Business Analyst
Requirements Gathering
  • Prerequisites for requirements gathering
  • Components of requirements gathering
  • Why requirement gathering is so important for projects
Requirement Analysis
  • Prerequisites for requirements analysis
  • Steps performed in requirements analysis
  • MoSCoW Technique
  • Requirements quality checklist
Surveys and Questionnaires
  • Description of terms
  • Difference between a survey and a questionnaire
  • How the techniques are used
  • Pros and cons of the two techniques
User Stories
  • Origin of user stories
  • Format of a user story
  • Advantages of this technique
  • Progressive elaboration
  • Acceptance criteria
Five Whys
  • Origin of the 5 Whys
  • How is this technique used?
  • When is this technique used?
  • Example of how the 5 whys was used at Amazon
Focus Group
  • Description of Focus Groups
  • Focus Group best practice
  • Pros and cons of Focus Groups
  • Objective of Interviews
  • Types of Interviews
  • Competencies to run good interviews
  • Voice of the Customer
  • Interviewing best practice
  • Origins of Brainstorming
  • Examples of when Brainstorming is used
  • Brainstorming ground rules
  • Brainstorming pros and cons
  • Advantages of Observation
  • Types of Observation
  • When to apply this technique
Requirements Workshops
  • Purpose of a Requirements Workshop
  • How a Requirements Workshop is conducted
  • Why this approach is popular
  • The dangers of a Requirements Workshop
Lessons Learned
  • Importance of this technique
  • How Lessons learned is applied
  • Lessons Learned best practice

reviews on our popular courses See All

The presenter was knowledgeable and the material was highly relevant.

Attended Business Case Writing workshop in February 2019

Great course. An interesting and interactive session to better understand how to succeed in formulating a business case and how to present it effectively.

Attended Business Case Writing workshop in May 2018

Fantastic experience with a well versed and experienced mentor who answered all the questions and gave extra commitment to acquiring and providing additional examples and study materials. Had excelent tempo of the sessions, providing the recoding links and giving usefull instructions on both CBAP exam and application. Would recommend to anyone interested in this class.

Attended Certified Business Analysis Professional™ (CBAP®)Certification workshop

Very interactive with much discussion. Great communication and presentation.

Attended Business Case Writing workshop in January 2018
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Bryan Jones

Senior Management Accountant and Business Partner
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Wily Salim

Services Project Engineer at Lendlease from Sydney, Australia
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Goran Vidojević

Business Administrator at B2Kapital d.o.o. from Zagreb, Croatia
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Alex de Paz

Vice President of Product Design at Jamdeo from Toronto, Canada

Frequently Asked Questions

This course is applicable to all team members who have to take part in business analysis related activities and even existing business analysts, product managers, product planners, marketing managers, directors and corporate officers who want to brush up on their analytical skills.

There are no prerequisites for attending this course.

You will get 1 KnowledgeHut credit for each hour of learning.

According to the U.S bureau of labor statistics, business analysis jobs are predicted to increase 19% by the year 2022 in America alone. This trend is expected to be replicated world over, which means that there is going to be a huge demand for professionals who have the right qualifications and skills to perform business analysis tasks to achieve organizational objectives. It is therefore prudent that all team members and even novice IT professionals pursue this course.

On successful completion of the course, you will receive a Course Completion Certificate from KnowledgeHut with Credits (1 credit per hour of training).

Yes, this course is held in classroom and virtual format.

Your instructor-led live virtual classes will be held online, and you have the flexibility of attending from anywhere. All you need is a windows computer with good internet connection to attend your classes online. A headset with microphone is recommended.

You may also attend these classes from your smart phone or tablet.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

Given that Business Analysts play such an important role throughout the lifecycle of a project, getting a credential that validates your skills as a BA will be financially and professionally rewarding. You can pursue the Certified Business Analysis Professional (CBAP)® credential that will make you part of an elite group of professionals who are known for their dedication and commitment to excellence.

Please send in an email to, and we will answer any queries you may have!

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