PSM Certification Training in Kuala Lumpur, Malaysia

The PSM I course has been thoughtfully designed to make you an exceptional Scrum Master. You will be equipped with all the tools and techniques to:

• Motivate and lead a team of Scrum specialists who bring the benefits of Scrum to projects.
• Be a servant leader
• Resolve conflicts and tackle challenges to deliver the best at the end of every Sprint.
• Address organizational challenges in using Scrum effectively
• Apply the overall Scrum processes, principles, and practices in an effective manner

Our PSM I training aims to equip you with all the skills to be an effective Scrum Master. You will develop practical skills in the following areas to:

1. Be a great facilitator
2. Be a good coach
3. Resolve impediments
4. Enable high team performance
5. Lead change in any environment or industry
6. Drive results by applying Scrum principles and techniques in the right way
7. Achieve a higher likelihood of project success
8. Improve efficiency at your workplace
9. Motivate others to support your Scrum efforts
10. Contribute meaningfully in your sprint meetings  

The PSM I certification helps you:

• Validate your commitment to continued excellence and quality.
• Demonstrate your proficiency in Scrum
• Grow your career in Scrum with confidence. 
• Get noticed at interviews or for promotions at your current job. 
• Command higher salaries than your non-certified peers. 
• Network with industry leaders and Agile professionals
• Begin your agile journey to Professional Scrum Master II Certification (PSM II)

Not necessarily. Each course has attendees from a variety of backgrounds, including from non-software fields. The instructor will cover product development of all sorts, so many examples are software related, but no software development experience is required.

The course is for anyone interested in learning a better and faster way to create awesome products, including:

• Business Analysts
• Developers
• Finance and Audit
• HR Managers
• IT Professionals
• Managers
• Product Owners
• Project Managers
• Project Sponsors
• Scrum Masters
• Team Leads
• Testers
• those who are interested in working with people
• those who care about their team’s performance
• those looking for ways to foster collaboration

There are no prerequisites to take the Professional Scrum Master I (PSM I) training. However, basic knowledge of Scrum in a real-world context is helpful, though not mandatory. The one-day Agile and Scrum foundation training serves as a good primer.

Once you have completed the PSM I credential, you can further enhance your Scrum Master skills by pursuing the following credentials:

1. Professional Scrum Master II (PSM II)
2. Professional Scrum Master III (PSM III)
3. Professional Scrum Product Owner (PSPO)

Yes, you will get free e-learning access to over 100 courses that will be available at KnowledgeHut for one year.

You can get 16 PDUs and 16 SEUs by participating in the PSM I training program. 

Our blog will help you learn more about how to earn a Scrum Education Unit® (SEU®) from Scrum Alliance®. Get all the information you need to take advantage of SEUs for your professional growth, namely:

• What are SEUs and why you need them
• How to earn SEUs
• What types of continuing education opportunities qualify for SEUs
• How to calculate the value of an SEU® for Scrum Alliance certifications
• How to log SEUs for Scrum Alliance® certifications
• How recent SEUs need to be
• How to determine whether a previously accumulated SEU® can be used for Scrum Alliance® certifications
• List of SEU resources put together by Scrum Alliance 
• Where you can utilize SEUs you have accumulated

For further information about SEUs and PDUs, please reach us at support@knowledgehut.com.

The PSM I certification is offered by the Scrum.org, a world-renowned body dedicated to helping professionals, leaders, and organizations embrace agile by understanding its principles, processes, and values.

You cannot get PSM I certified without undertaking the course. Scrum.org believes that true learning requires in-person/online training and hands-on experience with PSTs or recognized trainers. The PSM I exam is not provided as a substitute for formal training.

STEP 1: Attend a face-to-face course taught by Professional Scrum Trainer  (PSTs) or receive private coaching

OR 

Attend 16 hours of live online training with your PST

STEP 2: Upon successful completion of the course, you will receive the Exam link with Assessment key from Scrum.org.

STEP 3: Click on the Scrum.org Exam link and take the 60-minute online exam consisting of 80 questions.

STEP 3: Log in with the key and take the 60-minute online exam consisting of 80 questions.

STEP 4: As soon as you complete the online exam and get a minimum score of 85%, you can download the PSM I certification if you have passed the exam.

Note: If the student takes the exam within 14 days (of receiving this email with the password), and scores less than 85%, they are entitled to the 2nd attempt at no cost.

Scrum.org will send you the key post your 16 hours of online training or in-person training.

Yes, you will receive a course completion certificate on completing the course.

You will have to attend two days or 16 hours of PSM training under a Professional Scrum Trainer (PST) following which you will receive a key to the PSM I exam. Once you pass the exam, you are declared PSM I certified and can instantly download your certificate.

The PSM certification exam (also referred to as assessment) is an online, open-book exam. The format is:

• 80 multiple choice questions and True/False questions
• Duration: 1 hour
• Pass mark: 85% 

The PSM exam is open-book exam and easy to pass. Our intensive coaching and exam preparation activities are all geared towards helping you pass the exam at the first attempt.

After you complete your 2-day PSM course, you will receive an email from Scrum.org. This email will contain the key you need to attempt the exam.

No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. In case your exam page freezes, you can refresh the web browser and you will be able to continue the exam from where you left it. Similarly, if your web browser has a problem, you can go to the start link available in your email and you should be taken back to the last question you were on.  

If you lose the internet connection or lose access to the test for an extended time, then you may reach out to support@scrum.org to have a new test set up.

There is no re-evaluation for the PSM I exam. However, if you fail you can re-attempt the exam at no cost within 14 days of receiving the key.

Yes. The Scrum.org allows you to retake the Professional Scrum Master exam if you fail. Two attempts are permitted within 14 days after you receive your key, at no additional cost.

Yes. The Scrum.org allows you to retake the Professional Scrum Master exam as many times as you’d like. However, there is a cost associated for each attempt beyond the first two attempts within 14 days.

You will get your results immediately after you attempt the exam.

There are no limits to the number of times you can attempt the exam, as long as you pay for it. The Scrum.org allows you to take the PSM I exam at no cost for the first 2 attempts within 14 days after you receive your key. Every attempt after that is charged.

The PSM I workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via live and interactive instructor-led training sessions.

Listen, learn, ask questions, and get all your doubts clarified from your instructor, who is an experienced practitioner.

The conventional in-person PSM I training from Scrum.org was earlier delivered as a 16-hour, 2-day training course. The online PSM I training being offered for a limited time is now about 14 hours.

The online course is divided into several classes of shorter hours, unlike the in-person class that has 2 sessions, each 7 to 8 hours long. The PST uses tools like a webcam for interacting with the participants and participants will also be able to virtually collaborate with one another.

All of KnowledgeHut’s PSM I certification training is delivered by Professional Scrum Trainers (PSTs). The PSTs are:  

• Professionals licensed by Scrum.org to teach the official Scrum.org curriculum 
• Masters in Scrum who have immense experience in leading, applying, coaching, and teaching it 
• Expert practitioners of Scrum across a wide range of industries

Our dedicated team of PSTs deliver high quality training at par with the standards of excellence set out by Scrum.org®. Every candidate receives the same standard of training and content, irrespective of the trainer and the location.

Our PSM I course focuses on engaging interaction. Most class time is dedicated to fun exercises, lively discussions and team collaboration, all facilitated by an instructor who is a Professional Scrum Trainer and an experienced Scrum practitioner. The focus is on practical solutions to real-world, Scrum Master challenges drawn from decades of experience as product managers, Agile coaches and Product Owners in Agile environments.

Software Requirements

• Internet browser  
  
• MS Word or Notepad  
  

System Requirements

• Windows or equivalent environment with Internet browser and high-speed Internet connectivity

Yes, your PSM course material will be provided in advance. You will receive an email with a link to set your password a few days in advance of the scheduled course. Once you log in to PRISM, you will have access to the study plan and all the course material.

The PSM course material comprises of the course schedule or study plan, workbooks and all relevant assignments, assessments, or case studies.

The PSM sessions would be auto recorded on PRISM, subject to permission by Scrum.org® and the PST. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get PSM™ I certified.  You can check out the schedules here.

You will receive a registration link for the PSM I workshop via PRISM, our learning experience platform, to your e-mail id. You can set your password, log in to PRISM and start your immersive learning journey.

If you miss a PSM I class, you may access recordings of the sessions from PRISM, provided Scrum.org and the PST have permitted recordings. At the beginning of every session, there will also be a 10-12-minute recapitulation of the previous class.  

This is a live instructor-led training where you will be coached by Professional Scrum Trainers, authorized by Scrum.org.

We currently use the Zoom platform for video conferencing on PRISM and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform, subject to permission from Scrum.org® and the PST.

Yes, there will be other participants who will actively participate in the class remotely.  They can attend online training from office, home, or any other suitable place. 

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

Should you have any more questions, please email us on support@knowledgehut.com and we will be happy to get back to you.

With our 100% Satisfaction Guarantee policy, you are assured of the highest standards of quality. At KnowledgeHut, we strive to ensure that your learning experience with us is beyond reproach. However, if for any reason your expectations are not met, we will refund the course fee in accordance with our 100% Satisfaction Guarantee policy.

The certification fee for the PSM I exam is not charged separately. Once you enrol for the PSM certification training with KnowledgeHut, the exam fee is included in the course fee.

Yes, the PSM I exam fee is included in KnowledgeHut’s PSM I certification course fee.

No, the PSM I exam fee is not refundable. Please speak with your course coordinator for more information.

Yes, you may switch your start date with prior notice of at least 24 hrs and subject to availability in the desired batch.

Yes, scholarships are available for students and veterans with grants that can vary up to 50% of the course fees.

To avail scholarships, please get in touch with us at support@knowledgehut.com. The team shall send across the forms and instructions to you. Based upon the responses and answers that we receive, our panel of experts take a decision on the Grant. The entire process could take about 7 to 15 days.

Yes, group discounts are available and apply to groups as small as three (3) participants. The more participants that attend a training course, the greater the discount. By registering in groups, you can typically save up 20% to 30% on the course fee. For more details, please check out upcoming schedules.

Yes, instalment options are available for payment of course fees. To avail the instalment option, please get in touch with us at support@knowledgehut.com. The team will explain how the instalments work and provide timelines for your case.  Typically, the number of instalments varies from 2 to 3, but the full amount must be paid before you complete the course.