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How ITIL Can Improve Your Management Practices

ITIL, an acronym for Information Technology Infrastructure Library, is an extensively accepted approach to IT service management (ITSM), which focuses on aligning IT services with business needs. It directs the professionals and the organisations in using IT as a tool that facilitates business growth and transformation. The ITIL portrays various procedures, tasks, processes, checklists that are not specified by an organisation. But an organisation can apply them to establish integration with the organisation’s strategy and by delivering a value. It facilitates building a baseline for an organisation for planning, implementation, and measurement. The ITIL framework is outlined to standardise the IT services in terms of selection, planning, support, and delivery to business needs. The ITIL transforms ‘IT’ into a business-service partner rather than just a back-end support by achieving its goal to improve efficiency. The ITIL guidelines regulate the IT actions and budget according to the business needs and also enable changes to them even if there is a shift or change in the business. Here’re important things to know about ITIL Foundation ITIL originated in the 1980s, with the dissolution of data centres and more geographical and diverse architectures gaining importance. The Central Computer and Telecommunications Agency (CCTA) of the UK government developed a set of recommendations after recognising that the private sectors and government agencies have started to implement their own IT-management practices. The IT Infrastructure Library encompasses a framework of five core publications or a collection of books, each of which covers a specific practice in the IT service management. The essential books comprising ITIL version 3 (V3) are as follows: Service Strategy: This book looks at the overall business aims and expectations, and provides advice and prioritisation of service-provider investments. Service Design: Service Design provides good advice on the design of IT processes, services, and other aspects of the service management. Starting with a set of new or alternated business needs, it ends with a solution that is designed to meet the recorded needs of the business. Service Transition: Service Transition relates to the delivery of services needed by a business for its operational use. It focuses on management of change, risk, and quality assurance during the deployment of service designs. Service Operation: Service Operation enables the delivery of negotiated levels of service to the customers and end users. Also, the problems are monitored, and a balance is restored in between service reliability and costs. Continual Service Improvement: Continual Service Improvement (CSI) looks for ways to improve the overall process and service provision. It facilitates alignment and realignment of IT services to accommodate the changing business needs. Benefits of ITIL in Management Practices Many prominent organisations are adopting and implementing the ITIL practices, as ITIL has become a leading framework of best service-management practices. Following are the benefits: 1. ITIL has gained recognition worldwide The common terms and concepts defined in ITIL form a set of practices that develop gradually to meet the market needs in a cycle of continual improvement. All the organisations—small or large, private or public, centralised or decentralised—can be benefitted from ITIL. ITIL can be adapted for utilisation and implementation in all businesses and organisations, regardless of size or scope. ITIL is scalable and flexible, so organisations, no matter big or small can implement parts of ITIL-delivering organisational benefits in various stages. 2. ITIL provides customer satisfaction ITIL provides a base for quality IT Service Management. The services offered by ITIL are based on efficient principles and adequately fulfils the business requirements. ITIL has been programmed emphasise focus on customer needs and user experience instead of focusing on technology issues. ITIL comprises of a consistent set of processes, highlighting the potential weakness that occurred in the previous operations, and suggests proactive improvements. ITIL allows better access to services for users and speedy responses to customer enquiries and complaints. This helps improve customer satisfaction and build a better relationship with the customer. 3. ITIL provides a reliable quality of service ITIL provides better management and control over the IT system infrastructure and management. The adoption of ITIL standards facilitates the service providers to deliver services regularly and effectively. Better identification of the areas of improvement and a proactive approach to service provision makes ITIL a reliable and best practice in the IT Service Management. 4. ITIL enables development of delivery of service ITIL enhances efficiency of services for the trading partners. The processes provided by ITIL help the service providers work with their clients and suppliers which enables them to make wise decisions on cost optimisation, investment opportunities, risk management, and various other priorities. 5. ITIL provides a decisive advantage by creation of value ITIL has improved the service quality by shortening the resolution time, providing better management control and implementing permanent solutions to acknowledge problems. By managing the customer and service portfolios, ITIL enables growth and prosperous business transformation that increases an organisations’ competitive advantage. Some of the benefits include: • Quantifies and clearly demonstrates the true value of the services • Minimizes service disruption • Obtains value for money from the service providers • Benchmarks the services and maximizes the returns on investment • Forecasts, responds, and influences the demands of services in a cost-effective way • Ensures that the business and customers remain unaffected by the unexpected service failures
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How ITIL Can Improve Your Management Practices

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How ITIL Can Improve Your Management Practices

ITIL, an acronym for Information Technology Infrastructure Library, is an extensively accepted approach to IT service management (ITSM), which focuses on aligning IT services with business needs. It directs the professionals and the organisations in using IT as a tool that facilitates business growth and transformation. The ITIL portrays various procedures, tasks, processes, checklists that are not specified by an organisation. But an organisation can apply them to establish integration with the organisation’s strategy and by delivering a value. It facilitates building a baseline for an organisation for planning, implementation, and measurement. The ITIL framework is outlined to standardise the IT services in terms of selection, planning, support, and delivery to business needs. The ITIL transforms ‘IT’ into a business-service partner rather than just a back-end support by achieving its goal to improve efficiency. The ITIL guidelines regulate the IT actions and budget according to the business needs and also enable changes to them even if there is a shift or change in the business. Here’re important things to know about ITIL Foundation

ITIL originated in the 1980s, with the dissolution of data centres and more geographical and diverse architectures gaining importance. The Central Computer and Telecommunications Agency (CCTA) of the UK government developed a set of recommendations after recognising that the private sectors and government agencies have started to implement their own IT-management practices. The IT Infrastructure Library encompasses a framework of five core publications or a collection of books, each of which covers a specific practice in the IT service management. The essential books comprising ITIL version 3 (V3) are as follows:

Service Strategy: This book looks at the overall business aims and expectations, and provides advice and prioritisation of service-provider investments.

Service Design: Service Design provides good advice on the design of IT processes, services, and other aspects of the service management. Starting with a set of new or alternated business needs, it ends with a solution that is designed to meet the recorded needs of the business.

Service Transition: Service Transition relates to the delivery of services needed by a business for its operational use. It focuses on management of change, risk, and quality assurance during the deployment of service designs.

Service Operation: Service Operation enables the delivery of negotiated levels of service to the customers and end users. Also, the problems are monitored, and a balance is restored in between service reliability and costs.

Continual Service Improvement: Continual Service Improvement (CSI) looks for ways to improve the overall process and service provision. It facilitates alignment and realignment of IT services to accommodate the changing business needs.

Benefits of ITIL in Management Practices

Many prominent organisations are adopting and implementing the ITIL practices, as ITIL has become a leading framework of best service-management practices. Following are the benefits:

1. ITIL has gained recognition worldwide

The common terms and concepts defined in ITIL form a set of practices that develop gradually to meet the market needs in a cycle of continual improvement. All the organisations—small or large, private or public, centralised or decentralised—can be benefitted from ITIL. ITIL can be adapted for utilisation and implementation in all businesses and organisations, regardless of size or scope. ITIL is scalable and flexible, so organisations, no matter big or small can implement parts of ITIL-delivering organisational benefits in various stages.

2. ITIL provides customer satisfaction

ITIL provides a base for quality IT Service Management. The services offered by ITIL are based on efficient principles and adequately fulfils the business requirements. ITIL has been programmed emphasise focus on customer needs and user experience instead of focusing on technology issues. ITIL comprises of a consistent set of processes, highlighting the potential weakness that occurred in the previous operations, and suggests proactive improvements. ITIL allows better access to services for users and speedy responses to customer enquiries and complaints. This helps improve customer satisfaction and build a better relationship with the customer.

3. ITIL provides a reliable quality of service

ITIL provides better management and control over the IT system infrastructure and management. The adoption of ITIL standards facilitates the service providers to deliver services regularly and effectively. Better identification of the areas of improvement and a proactive approach to service provision makes ITIL a reliable and best practice in the IT Service Management.

4. ITIL enables development of delivery of service

ITIL enhances efficiency of services for the trading partners. The processes provided by ITIL help the service providers work with their clients and suppliers which enables them to make wise decisions on cost optimisation, investment opportunities, risk management, and various other priorities.

5. ITIL provides a decisive advantage by creation of value

ITIL has improved the service quality by shortening the resolution time, providing better management control and implementing permanent solutions to acknowledge problems. By managing the customer and service portfolios, ITIL enables growth and prosperous business transformation that increases an organisations’ competitive advantage. Some of the benefits include:

Quantifies and clearly demonstrates the true value of the services
Minimizes service disruption
Obtains value for money from the service providers
Benchmarks the services and maximizes the returns on investment
Forecasts, responds, and influences the demands of services in a cost-effective way
Ensures that the business and customers remain unaffected by the unexpected service failures

KnowledgeHut

KnowledgeHut

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KnowledgeHut is an outcome-focused global ed-tech company. We help organizations and professionals unlock excellence through skills development. We offer training solutions under the people and process, data science, full-stack development, cybersecurity, future technologies and digital transformation verticals.
Website : https://www.knowledgehut.com

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1 comments

Madison Roekle 02 Feb 2017 1 likes

Hiya, I am really glad I have found this information. Today bloggers publish just about gossips and internet and this is really annoying. A good blog with interesting content, this is what I need. Thanks for keeping this website, I will be visiting it. Do you do newsletters? Can not find it.

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How ITIL Can Help You Stand Out

In this age of specialization, you need to look into the matter of precision and perfection. Whatever you are training, whether if you are a manager or you are an Information Technology expert, the correct procedure of management and understanding the importance of the proper provision is the key to success. From house to the workplace, with productive managing capacity, you will be undoubtedly successful and achieve your goal.In today's world, equipping oneself with correct knowledge and certification is very crucial to achieve a significant career path. The work culture has become an arena of ultimate growth and development of both the employees and the organization as a whole. With constant evolution and innovation, the work environment has seen some significant transition in the method of functioning that was never seen before. An individual who is on the verge of making a successful career must know how to build up a secure network and attend the training for all the newer changes that are occurring with every passing day. Mere acquiring a degree year ago suddenly becomes backdated as there were some more unique innovations in the meantime. He or she must also start analyzing his or her capacity to intake and tap the knowledge to their advantage.The facets of training in ITILITIL implementation can take your organization to the next level of functioning. Whether you are focusing on operational cost reduction or increase in customer satisfaction, ITIL would always seem like a viable option.  The ITIL training is one such training apart from your traditional degree that will help you to know about the management of the Information Technology deployment in the integrated environment. The application of the ITIL was first introduced in an integrated and highly functional environment of the cabinet office of UK government. Nowadays, every organization around the world is implementing the goodness of ITIL in every field to take the foundation and organizational capability to all the next level. You need to learn all about the ITIL from the foundation level. The ITIL Foundation is a framework that will help you to improve the field of quality and innovations with active nurturing of the frame and making the service efficient in all the organization.Taking a particular reason in the practicality of the management that will help you to know implement in the real-time scenario. In the training of the implementation of ITIL, you will learn all about utilizing the available resources that will help you to deploy all the guiding principle that govern the ethics and efficient management of the organization. In the training of ITIL, you will learn all about the maximizing of overall trade and final output of your organization. ITIL learning will help you to become better IT and project manager. Due to its undisputed usage, nowadays, every government and non-government organization are hiring the professionals or training its existing professional for implementing ITIL scenario. Information Technology Infrastructure is that body of knowledge and a set of best practices that can be facilitated for the purpose of best service management. In short, the purpose of ITIL training can be jotted down at the following point:ITIL solves problems with enduring and effective answersIt has the ability to convert creative ideas and concepts into services for a wide range of customersITIL training would ensure that an organization learns from successes and failures so that they can manage new challenges and various types of opportunities.ITIL training also helps an organization to control costs and risks that can otherwise destroy the value created by the service.  Benefits of training in ITILProceeding to the interests in the career that you will get with ITIL, here are top reasons to consider a reliable certification in the field of ITIL:The implementation of the holistic deployment of efficient analyzing and managerial services, ITIL certification in your resume is the direct key to land you a higher paying job compared to the non-ITIL certified. You can land up a position as IT architects or ITIL program managers with a six-figure salary in top-notch MNCs. Watch the following video for ITIL interview questions and answers.ITIL as a course, just like any other course, is divided into five levels, ranging from the Foundation Course to the Master Level course. Every level is focused on honing a unique level of skill and decision-making practices step by step as you advance to the end of the course. Attending each of the class by heart will not only help you to achieve the desired target but also make you understand the skill set that requires best practices in the industrial scenario ensuring your promotion.ITIL will help you to make more confident about the practices and skill sets that are required for the overall growth and development of the company you are working for. Naturally, it will help you to develop your career to next level.Case Study:Have you ever wondered what do Microsoft, Boeing, and IBM have in common? These companies are all global organizations which have a large employee force. Interestingly, despite being global and possessing a huge number of employees, they are still able to deliver great service to their customers. One of the key reasons behind the successful sustenance of these companies for a long period of time lies in their ability to leverage the benefits of the ITIL framework. People who have an ITIL certification are always in high demand because they know how to use the ITIL framework to the advantage of the business you are associated with.For instance, if you are a professional who has gained the ITIL certification, you stand the chance of gaining better skills. An ITIL certification would always help you to stay relevant in the fast-evolving IT world. An ITIL certification would always help you to build a stable IT certification. The detailed knowledge would also help you to acquire reliable resources with the help of which you can maximize the business strategies.Thus, you can now see the reason why ITIL is in demand among all the companies. If you are right now associated with an MNC, then you can go for the ITIL training as soon as possible.
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INFOGRAPHIC: The Future of IT

Technology is rapidly changing at a staggering pace. The rapid change of technology has driven an increased demand for highly competent IT professionals to meet the needs of the future. Many people now wonder what exactly these professionals need to know to prepare for this future.  In order to determine this we must look at the trends, technologies, and jobs that will dominate the landscape of tomorrow. IT Trends Shaping The Future       There are many mega trends are currently influencing how technology will be used in the future. For example, there is starting to be a greater connection between people and the internet. People now view the internet as more than a piece of technology but as a mental, social, and physical extension of themselves. This means they also expect to have access to technology everywhere and on any device. The “Internet of Things” is another major trend. The internet is now expected to be digitally linked to objects we use on a daily basis. At the same time big data is emerging providing new opportunities and challenges while artificial intelligence is putting computers in the position to make decisions. The shared economy is also creating a need for digital transparency and trust mechanisms that allow direct exchange of goods and services. People also now want to utilize 3D-printing and other technology to create physical materials on the spot. All of these trends are greatly influencing our current and future technology demands and needs.  IT Technology of the Future  Due to the current trends and advancements technology will look a lot different in the future. Here are some of the technologies that will be shaping our world in the future: Space drones: NASA has issued a challenge for designers to develop drones that can operate inside a space station. 760mph trains: PayPal, Tesla and SpaceX founder Elon Musk has been pioneering the new Hyperloop system. These “trains” can travel up to 760mph through a vacuum tube, propelled by compressed air and induction motors. With this technology passengers could travel between San Francisco and LA in 35 minutes. Using sound to fight forest fires: We all know that wild fires are a major problem in many areas of the country. Luckily, these fires will one day be fought by drones that direct loud noises at the trees below. Since sound is made up of pressure waves, it can be used to disrupt the air surrounding a fire, cutting off the supply of oxygen to the fuel. This technology can help fire fighters and ultimately save lives. Breathalyser cars: The US National Highway Traffic Safety Administration has developed devices that can monitor alcohol levels by sniffing a driver’s breath or scanning the blood in their fingertips via the steering wheel. With the technology cars can be immobilized the car if levels are too high. Drivers who use this system could even be offered discounts on insurance premiums. Internet for everyone: Elon Musk is requesting permission to send almost 4,000 small satellites into low-Earth orbit. These satellites would beam back a high-speed wireless signal to everyone on the planet. This would provide wi-fi to everyone in the world opening use of the internet and technology to everyone. Personalities for robots: Google has obtained a patent on robot personalities. Owners could have a personality automatically chosen to match their needs, or select one based on a fictional character, or a loved one. These will definitely be the robots of the future. Self-driving trucks: Driverless trucks are cheaper to run than regular rigs. They drive more smoothly and use less fuel while computers never get tired or need breaks. They can also drive in convoys, nose-to-tail, to minimize wind resistance. This type of technology will most likely be the future of transport. Your brain print as a password: A team at Binghamton University, New York looked at the way volunteers’ brain signals changed as they read a list of acronyms. Each person reacted differently enough for the system to predict who was reading the list with 94% accuracy. In the future a version of this technology could be used to verify who is using a computer. Your brain would ultimately be your password.  IT Jobs in the Future To take advantage of the trends and technologies identified here, we must also know what jobs will be in demand in the future. These include: Cognitive computing engineer/machine learning specialist: Do you remember IBM’s cognitive computing initiative, Watson which became a “Jeopardy” champion? Cognitive systems are becoming a very large part of IBM’s business plan and other companies are following. The demand for cognitive computing skills is growing and colleges are starting to offer courses and programs that address this need. Blockchain engineer: Many startups are recruiting engineers and developers who are familiar with the technologies behind bitcoin. They want people who have experience in cryptography, distributed systems, hash algorithms, and more. In fact, more than 200 companies and open source projects are seeking to apply blockchain technology to applications such as trading platforms , secure identification cards, and self-executing contracts. GPU cluster engineer: GPU computing improves application performance by offloading compute-intensive portions of the application to the GPU, while the remainder of the code still runs on the CPU. This advantage is key to companies like Facebook, China’s Baidu, and Experian that deal with enormous data sets. Virtual reality engineer: Virtual reality is expanding beyond being exclusive to just gamers. For example, the New York Times, is one of the first newspapers to begin using virtual reality (and Google Cardboard) as a storytelling tool. Goldman Sachs predicts that virtual reality will generate $110 billion, compared to television’s $99 billion, in 10 years. Internet of things architect: Everything is starting to connect to the internet of things. Verizon recently posted a job for an “IoT solutions architect.” People who can work with this technology will be able to shape the future and remain in high demand. Computer security incident responder: Cyber security specialist has been an in-demand job for some time. Incident responders are the people who deal with the effects of an attack or an exploit. They understand security information and event management (SIEM) SIEM. combines a number of functions into a single system and centralizes event logs and other security-related documentation for analysis. The future of technology is definitely bright. Those who understands the IT trends, uses, and jobs of the future will remain in high demand. They will be the people who work with the technology that shapes the future of our world.
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How ITIL® 4 Helps in the Breakdown of Siloed Working

Silo mentality is a mindset adopted by certain employees/teams/departments within the same organization. Silo working hampers efficiency, the scope for improvement, cross-functional knowledge transfer as well as trust-building with in a workforce. The existence of a silo mentality drastically affects the health of the company culture in the long run.  However, silo working has been a management term that has been doing the rounds for quite some time now. A silo mindset can be eradicated with the right vision and training by the executive leaders of organizations and by making a cultural shift. ITIL® plays a vital role in creating this shift and helps in preventing such destructive organizational practices. 2 ways ITIL® 4 eliminates a siloed approach to work ITIL® 4 was introduced with the intention to streamline the service value chain by eliminating traditional way of carrying out activities. It enables teams to develop a holistic approach instead of a siloed approach. Below are the 2 ways enterprises can use ITIL® 4 to avoid a siloed approach to work: 1. Foster a collaborative work environment right from the top 77% of organizations say that ITIL® has helped them implement effective organizational changes.In majority of these organizations, ITIL® was adopted right from the senior management to beginner-level employees. When professionals in the top levels of an organization display teamwork with a growth mindset, it’s inevitable that the rest of the workforce would adopt it. This level of collaboration right from the top reinforces the idea that employees/teams must work together to achieve business goals. ITIL® 4 helps organizations frame new process architectures that revolve around the value-creation principle. Processes are formally documented to keep track of consistency and progress, and dependencies involved in each process are clearly laid out. This way, teams tend to work holistically and a siloed approach to work is reduced. 2. Enlighten the employees about a holistic work approach A rigid work culture leaves the employee uninspired to collaborate. ITIL® 4 advocates building a customer-centric culture. However, for happy customers to be born, employees must be satisfied first. Enterprises must consider the aspirations of their employees and why they prefer siloed work over teamwork. If the employees raise concerns regarding the company culture and the lack of enough support is compelling them to work in silo, those need to be addressed.  Employees who feel that they lack the right skills to collaborate should also be supported to uplift their productivity They can also be rewarded for their efforts for teamwork through periodic performance reviews and rewards/recognition. Nipping siloed approach at the bud In the past, ITSM had received a lot of flak for promoting siloed working, However, the latest version of ITIL, ITIL® 4, rectified this flaw of ITSM. Amidst this highly competitive market, it’s imperative for organizations to generate value quickly. The Siloed approach impedes enterprises from a value-generation point of view. Industry experts are of the view that on-the-job training is the best way to upskill the entire workforce in ITIL® 4. Adoption of ITIL® 4 will greatly help in curbing a siloed approach to work and encourage a holistic and collaborative work methodology. 
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