- Blog Categories
- Project Management
- Agile Management
- IT Service Management
- Cloud Computing
- Business Management
- Business Intelligence
- Quality Engineer
- Cyber Security
- Career
- Big Data
- Programming
- Most Popular Blogs
- PMP Exam Schedule for 2024: Check PMP Exam Date
- Top 60+ PMP Exam Questions and Answers for 2024
- PMP Cheat Sheet and PMP Formulas To Use in 2024
- What is PMP Process? A Complete List of 49 Processes of PMP
- Top 15+ Project Management Case Studies with Examples 2024
- Top Picks by Authors
- Top 170 Project Management Research Topics
- What is Effective Communication: Definition
- How to Create a Project Plan in Excel in 2024?
- PMP Certification Exam Eligibility in 2024 [A Complete Checklist]
- PMP Certification Fees - All Aspects of PMP Certification Fee
- Most Popular Blogs
- CSM vs PSM: Which Certification to Choose in 2024?
- How Much Does Scrum Master Certification Cost in 2024?
- CSPO vs PSPO Certification: What to Choose in 2024?
- 8 Best Scrum Master Certifications to Pursue in 2024
- Safe Agilist Exam: A Complete Study Guide 2024
- Top Picks by Authors
- SAFe vs Agile: Difference Between Scaled Agile and Agile
- Top 21 Scrum Best Practices for Efficient Agile Workflow
- 30 User Story Examples and Templates to Use in 2024
- State of Agile: Things You Need to Know
- Top 24 Career Benefits of a Certifed Scrum Master
- Most Popular Blogs
- ITIL Certification Cost in 2024 [Exam Fee & Other Expenses]
- Top 17 Required Skills for System Administrator in 2024
- How Effective Is Itil Certification for a Job Switch?
- IT Service Management (ITSM) Role and Responsibilities
- Top 25 Service Based Companies in India in 2024
- Top Picks by Authors
- What is Escalation Matrix & How Does It Work? [Types, Process]
- ITIL Service Operation: Phases, Functions, Best Practices
- 10 Best Facility Management Software in 2024
- What is Service Request Management in ITIL? Example, Steps, Tips
- An Introduction To ITIL® Exam
- Most Popular Blogs
- A Complete AWS Cheat Sheet: Important Topics Covered
- Top AWS Solution Architect Projects in 2024
- 15 Best Azure Certifications 2024: Which one to Choose?
- Top 22 Cloud Computing Project Ideas in 2024 [Source Code]
- How to Become an Azure Data Engineer? 2024 Roadmap
- Top Picks by Authors
- Top 40 IoT Project Ideas and Topics in 2024 [Source Code]
- The Future of AWS: Top Trends & Predictions in 2024
- AWS Solutions Architect vs AWS Developer [Key Differences]
- Top 20 Azure Data Engineering Projects in 2024 [Source Code]
- 25 Best Cloud Computing Tools in 2024
- Most Popular Blogs
- Company Analysis Report: Examples, Templates, Components
- 400 Trending Business Management Research Topics
- Business Analysis Body of Knowledge (BABOK): Guide
- ECBA Certification: Is it Worth it?
- How to Become Business Analyst in 2024? Step-by-Step
- Top Picks by Authors
- Top 20 Business Analytics Project in 2024 [With Source Code]
- ECBA Certification Cost Across Countries
- Top 9 Free Business Requirements Document (BRD) Templates
- Business Analyst Job Description in 2024 [Key Responsibility]
- Business Analysis Framework: Elements, Process, Techniques
- Most Popular Blogs
- Best Career options after BA [2024]
- Top Career Options after BCom to Know in 2024
- Top 10 Power Bi Books of 2024 [Beginners to Experienced]
- Power BI Skills in Demand: How to Stand Out in the Job Market
- Top 15 Power BI Project Ideas
- Top Picks by Authors
- 10 Limitations of Power BI: You Must Know in 2024
- Top 45 Career Options After BBA in 2024 [With Salary]
- Top Power BI Dashboard Templates of 2024
- What is Power BI Used For - Practical Applications Of Power BI
- SSRS Vs Power BI - What are the Key Differences?
- Most Popular Blogs
- Data Collection Plan For Six Sigma: How to Create One?
- Quality Engineer Resume for 2024 [Examples + Tips]
- 20 Best Quality Management Certifications That Pay Well in 2024
- Six Sigma in Operations Management [A Brief Introduction]
- Top Picks by Authors
- Six Sigma Green Belt vs PMP: What's the Difference
- Quality Management: Definition, Importance, Components
- Adding Green Belt Certifications to Your Resume
- Six Sigma Green Belt in Healthcare: Concepts, Benefits and Examples
- Most Popular Blogs
- Latest CISSP Exam Dumps of 2024 [Free CISSP Dumps]
- CISSP vs Security+ Certifications: Which is Best in 2024?
- Best CISSP Study Guides for 2024 + CISSP Study Plan
- How to Become an Ethical Hacker in 2024?
- Top Picks by Authors
- CISSP vs Master's Degree: Which One to Choose in 2024?
- CISSP Endorsement Process: Requirements & Example
- OSCP vs CISSP | Top Cybersecurity Certifications
- How to Pass the CISSP Exam on Your 1st Attempt in 2024?
- Most Popular Blogs
- Best Career options after BA [2024]
- Top Picks by Authors
- Top Career Options & Courses After 12th Commerce in 2024
- Recommended Blogs
- 30 Best Answers for Your 'Reason for Job Change' in 2024
- Recommended Blogs
- Time Management Skills: How it Affects your Career
- Most Popular Blogs
- Top 28 Big Data Companies to Know in 2024
- Top Picks by Authors
- Top Big Data Tools You Need to Know in 2024
- Most Popular Blogs
- Web Development Using PHP And MySQL
- Top Picks by Authors
- Top 30 Software Engineering Projects in 2024 [Source Code]
- More
- Agile & PMP Practice Tests
- Agile Testing
- Agile Scrum Practice Exam
- CAPM Practice Test
- PRINCE2 Foundation Exam
- PMP Practice Exam
- Cloud Related Practice Test
- Azure Infrastructure Solutions
- AWS Solutions Architect
- AWS Developer Associate
- IT Related Pratice Test
- ITIL Practice Test
- Devops Practice Test
- TOGAF® Practice Test
- Other Practice Test
- Oracle Primavera P6 V8
- MS Project Practice Test
- Project Management & Agile
- Project Management Interview Questions
- Release Train Engineer Interview Questions
- Agile Coach Interview Questions
- Scrum Interview Questions
- IT Project Manager Interview Questions
- Cloud & Data
- Azure Databricks Interview Questions
- AWS architect Interview Questions
- Cloud Computing Interview Questions
- AWS Interview Questions
- Kubernetes Interview Questions
- Web Development
- CSS3 Free Course with Certificates
- Basics of Spring Core and MVC
- Javascript Free Course with Certificate
- React Free Course with Certificate
- Node JS Free Certification Course
- Data Science
- Python Machine Learning Course
- Python for Data Science Free Course
- NLP Free Course with Certificate
- Data Analysis Using SQL
How ITIL Can Improve Your Management Practices
Updated on 23 January, 2017
8.26K+ views
• 5 min read
ITIL, an acronym for Information Technology Infrastructure Library, is an extensively accepted approach to IT service management (ITSM), which focuses on aligning IT services with business needs. It directs the professionals and the organisations in using IT as a tool that facilitates business growth and transformation. The ITIL portrays various procedures, tasks, processes, checklists that are not specified by an organisation. But an organisation can apply them to establish integration with the organisation’s strategy and by delivering a value. It facilitates building a baseline for an organisation for planning, implementation, and measurement. The ITIL framework is outlined to standardise the IT services in terms of selection, planning, support, and delivery to business needs. The ITIL transforms ‘IT’ into a business-service partner rather than just a back-end support by achieving its goal to improve efficiency. The ITIL guidelines regulate the IT actions and budget according to the business needs and also enable changes to them even if there is a shift or change in the business. Here’re important things to know about ITIL Foundation
ITIL originated in the 1980s, with the dissolution of data centres and more geographical and diverse architectures gaining importance. The Central Computer and Telecommunications Agency (CCTA) of the UK government developed a set of recommendations after recognising that the private sectors and government agencies have started to implement their own IT-management practices. The IT Infrastructure Library encompasses a framework of five core publications or a collection of books, each of which covers a specific practice in the IT service management. The essential books comprising ITIL version 3 (V3) are as follows:
Service Strategy: This book looks at the overall business aims and expectations, and provides advice and prioritisation of service-provider investments.
Service Design: Service Design provides good advice on the design of IT processes, services, and other aspects of the service management. Starting with a set of new or alternated business needs, it ends with a solution that is designed to meet the recorded needs of the business.
Service Transition: Service Transition relates to the delivery of services needed by a business for its operational use. It focuses on management of change, risk, and quality assurance during the deployment of service designs.
Service Operation: Service Operation enables the delivery of negotiated levels of service to the customers and end users. Also, the problems are monitored, and a balance is restored in between service reliability and costs.
Continual Service Improvement: Continual Service Improvement (CSI) looks for ways to improve the overall process and service provision. It facilitates alignment and realignment of IT services to accommodate the changing business needs.
Top Cities where KnowledgeHut Conduct ITIL Certification Training Course Online
Benefits of ITIL in Management Practices
Many prominent organisations are adopting and implementing the ITIL practices, as ITIL has become a leading framework of best service-management practices. Following are the benefits:
1. ITIL has gained recognition worldwide
The common terms and concepts defined in ITIL form a set of practices that develop gradually to meet the market needs in a cycle of continual improvement. All the organisations—small or large, private or public, centralised or decentralised—can be benefitted from ITIL. ITIL can be adapted for utilisation and implementation in all businesses and organisations, regardless of size or scope. ITIL is scalable and flexible, so organisations, no matter big or small can implement parts of ITIL-delivering organisational benefits in various stages.
2. ITIL provides customer satisfaction
ITIL provides a base for quality IT Service Management. The services offered by ITIL are based on efficient principles and adequately fulfils the business requirements. ITIL has been programmed emphasise focus on customer needs and user experience instead of focusing on technology issues. ITIL comprises of a consistent set of processes, highlighting the potential weakness that occurred in the previous operations, and suggests proactive improvements. ITIL allows better access to services for users and speedy responses to customer enquiries and complaints. This helps improve customer satisfaction and build a better relationship with the customer.
3. ITIL provides a reliable quality of service
ITIL provides better management and control over the IT system infrastructure and management. The adoption of ITIL standards facilitates the service providers to deliver services regularly and effectively. Better identification of the areas of improvement and a proactive approach to service provision makes ITIL a reliable and best practice in the IT Service Management.
4. ITIL enables development of delivery of service
ITIL enhances efficiency of services for the trading partners. The processes provided by ITIL help the service providers work with their clients and suppliers which enables them to make wise decisions on cost optimisation, investment opportunities, risk management, and various other priorities.
5. ITIL provides a decisive advantage by creation of value
ITIL has improved the service quality by shortening the resolution time, providing better management control and implementing permanent solutions to acknowledge problems. By managing the customer and service portfolios, ITIL enables growth and prosperous business transformation that increases an organisations’ competitive advantage. Some of the benefits include:
• Quantifies and clearly demonstrates the true value of the services
• Minimizes service disruption
• Obtains value for money from the service providers
• Benchmarks the services and maximizes the returns on investment
• Forecasts, responds, and influences the demands of services in a cost-effective way
• Ensures that the business and customers remain unaffected by the unexpected service failures
Elevate your career with our PRINCE2 Foundation and Practitioner Certification Training. Master project management and reach new heights!