Search

How ITIL Can Improve Your Management Practices

ITIL, an acronym for Information Technology Infrastructure Library, is an extensively accepted approach to IT service management (ITSM), which focuses on aligning IT services with business needs. It directs the professionals and the organisations in using IT as a tool that facilitates business growth and transformation. The ITIL portrays various procedures, tasks, processes, checklists that are not specified by an organisation. But an organisation can apply them to establish integration with the organisation’s strategy and by delivering a value. It facilitates building a baseline for an organisation for planning, implementation, and measurement. The ITIL framework is outlined to standardise the IT services in terms of selection, planning, support, and delivery to business needs. The ITIL transforms ‘IT’ into a business-service partner rather than just a back-end support by achieving its goal to improve efficiency. The ITIL guidelines regulate the IT actions and budget according to the business needs and also enable changes to them even if there is a shift or change in the business. Here’re important things to know about ITIL Foundation ITIL originated in the 1980s, with the dissolution of data centres and more geographical and diverse architectures gaining importance. The Central Computer and Telecommunications Agency (CCTA) of the UK government developed a set of recommendations after recognising that the private sectors and government agencies have started to implement their own IT-management practices. The IT Infrastructure Library encompasses a framework of five core publications or a collection of books, each of which covers a specific practice in the IT service management. The essential books comprising ITIL version 3 (V3) are as follows: Service Strategy: This book looks at the overall business aims and expectations, and provides advice and prioritisation of service-provider investments. Service Design: Service Design provides good advice on the design of IT processes, services, and other aspects of the service management. Starting with a set of new or alternated business needs, it ends with a solution that is designed to meet the recorded needs of the business. Service Transition: Service Transition relates to the delivery of services needed by a business for its operational use. It focuses on management of change, risk, and quality assurance during the deployment of service designs. Service Operation: Service Operation enables the delivery of negotiated levels of service to the customers and end users. Also, the problems are monitored, and a balance is restored in between service reliability and costs. Continual Service Improvement: Continual Service Improvement (CSI) looks for ways to improve the overall process and service provision. It facilitates alignment and realignment of IT services to accommodate the changing business needs. Benefits of ITIL in Management Practices Many prominent organisations are adopting and implementing the ITIL practices, as ITIL has become a leading framework of best service-management practices. Following are the benefits: 1. ITIL has gained recognition worldwide The common terms and concepts defined in ITIL form a set of practices that develop gradually to meet the market needs in a cycle of continual improvement. All the organisations—small or large, private or public, centralised or decentralised—can be benefitted from ITIL. ITIL can be adapted for utilisation and implementation in all businesses and organisations, regardless of size or scope. ITIL is scalable and flexible, so organisations, no matter big or small can implement parts of ITIL-delivering organisational benefits in various stages. 2. ITIL provides customer satisfaction ITIL provides a base for quality IT Service Management. The services offered by ITIL are based on efficient principles and adequately fulfils the business requirements. ITIL has been programmed emphasise focus on customer needs and user experience instead of focusing on technology issues. ITIL comprises of a consistent set of processes, highlighting the potential weakness that occurred in the previous operations, and suggests proactive improvements. ITIL allows better access to services for users and speedy responses to customer enquiries and complaints. This helps improve customer satisfaction and build a better relationship with the customer. 3. ITIL provides a reliable quality of service ITIL provides better management and control over the IT system infrastructure and management. The adoption of ITIL standards facilitates the service providers to deliver services regularly and effectively. Better identification of the areas of improvement and a proactive approach to service provision makes ITIL a reliable and best practice in the IT Service Management. 4. ITIL enables development of delivery of service ITIL enhances efficiency of services for the trading partners. The processes provided by ITIL help the service providers work with their clients and suppliers which enables them to make wise decisions on cost optimisation, investment opportunities, risk management, and various other priorities. 5. ITIL provides a decisive advantage by creation of value ITIL has improved the service quality by shortening the resolution time, providing better management control and implementing permanent solutions to acknowledge problems. By managing the customer and service portfolios, ITIL enables growth and prosperous business transformation that increases an organisations’ competitive advantage. Some of the benefits include: • Quantifies and clearly demonstrates the true value of the services • Minimizes service disruption • Obtains value for money from the service providers • Benchmarks the services and maximizes the returns on investment • Forecasts, responds, and influences the demands of services in a cost-effective way • Ensures that the business and customers remain unaffected by the unexpected service failures
Rated 4.5/5 based on 20 customer reviews

How ITIL Can Improve Your Management Practices

6K
How ITIL Can Improve Your Management Practices

ITIL, an acronym for Information Technology Infrastructure Library, is an extensively accepted approach to IT service management (ITSM), which focuses on aligning IT services with business needs. It directs the professionals and the organisations in using IT as a tool that facilitates business growth and transformation. The ITIL portrays various procedures, tasks, processes, checklists that are not specified by an organisation. But an organisation can apply them to establish integration with the organisation’s strategy and by delivering a value. It facilitates building a baseline for an organisation for planning, implementation, and measurement. The ITIL framework is outlined to standardise the IT services in terms of selection, planning, support, and delivery to business needs. The ITIL transforms ‘IT’ into a business-service partner rather than just a back-end support by achieving its goal to improve efficiency. The ITIL guidelines regulate the IT actions and budget according to the business needs and also enable changes to them even if there is a shift or change in the business. Here’re important things to know about ITIL Foundation

ITIL originated in the 1980s, with the dissolution of data centres and more geographical and diverse architectures gaining importance. The Central Computer and Telecommunications Agency (CCTA) of the UK government developed a set of recommendations after recognising that the private sectors and government agencies have started to implement their own IT-management practices. The IT Infrastructure Library encompasses a framework of five core publications or a collection of books, each of which covers a specific practice in the IT service management. The essential books comprising ITIL version 3 (V3) are as follows:

Service Strategy: This book looks at the overall business aims and expectations, and provides advice and prioritisation of service-provider investments.

Service Design: Service Design provides good advice on the design of IT processes, services, and other aspects of the service management. Starting with a set of new or alternated business needs, it ends with a solution that is designed to meet the recorded needs of the business.

Service Transition: Service Transition relates to the delivery of services needed by a business for its operational use. It focuses on management of change, risk, and quality assurance during the deployment of service designs.

Service Operation: Service Operation enables the delivery of negotiated levels of service to the customers and end users. Also, the problems are monitored, and a balance is restored in between service reliability and costs.

Continual Service Improvement: Continual Service Improvement (CSI) looks for ways to improve the overall process and service provision. It facilitates alignment and realignment of IT services to accommodate the changing business needs.

Benefits of ITIL in Management Practices

Many prominent organisations are adopting and implementing the ITIL practices, as ITIL has become a leading framework of best service-management practices. Following are the benefits:

1. ITIL has gained recognition worldwide

The common terms and concepts defined in ITIL form a set of practices that develop gradually to meet the market needs in a cycle of continual improvement. All the organisations—small or large, private or public, centralised or decentralised—can be benefitted from ITIL. ITIL can be adapted for utilisation and implementation in all businesses and organisations, regardless of size or scope. ITIL is scalable and flexible, so organisations, no matter big or small can implement parts of ITIL-delivering organisational benefits in various stages.

2. ITIL provides customer satisfaction

ITIL provides a base for quality IT Service Management. The services offered by ITIL are based on efficient principles and adequately fulfils the business requirements. ITIL has been programmed emphasise focus on customer needs and user experience instead of focusing on technology issues. ITIL comprises of a consistent set of processes, highlighting the potential weakness that occurred in the previous operations, and suggests proactive improvements. ITIL allows better access to services for users and speedy responses to customer enquiries and complaints. This helps improve customer satisfaction and build a better relationship with the customer.

3. ITIL provides a reliable quality of service

ITIL provides better management and control over the IT system infrastructure and management. The adoption of ITIL standards facilitates the service providers to deliver services regularly and effectively. Better identification of the areas of improvement and a proactive approach to service provision makes ITIL a reliable and best practice in the IT Service Management.

4. ITIL enables development of delivery of service

ITIL enhances efficiency of services for the trading partners. The processes provided by ITIL help the service providers work with their clients and suppliers which enables them to make wise decisions on cost optimisation, investment opportunities, risk management, and various other priorities.

5. ITIL provides a decisive advantage by creation of value

ITIL has improved the service quality by shortening the resolution time, providing better management control and implementing permanent solutions to acknowledge problems. By managing the customer and service portfolios, ITIL enables growth and prosperous business transformation that increases an organisations’ competitive advantage. Some of the benefits include:

Quantifies and clearly demonstrates the true value of the services
Minimizes service disruption
Obtains value for money from the service providers
Benchmarks the services and maximizes the returns on investment
Forecasts, responds, and influences the demands of services in a cost-effective way
Ensures that the business and customers remain unaffected by the unexpected service failures

KnowledgeHut

KnowledgeHut Editor

Author

KnowledgeHut is a fast growing Management Consulting and Training firm that is a source of Intelligent Information support for businesses and professionals across the globe.


Website : http://www.knowledgehut.com/

Join the Discussion

Your email address will not be published. Required fields are marked *

1 comments

Madison Roekle 02 Feb 2017

Hiya, I am really glad I have found this information. Today bloggers publish just about gossips and internet and this is really annoying. A good blog with interesting content, this is what I need. Thanks for keeping this website, I will be visiting it. Do you do newsletters? Can not find it.

Suggested Blogs

PRINCE2 versus Agile

PRINCE2 is one of the most used project management methodologies, especially in European nations and the UK. It has grown to be a recognized feature in job specifications, since training in PRINCE2 is essential for any project role in an organisation using it. Agile is a more recent methodology, its popularity is rising quickly because of its adaptability and flexibility. The use of Agile methods like Scrum are becoming implemented more and more in business environments. So in this article, we shall compare the two methodologies, in how they are similar and different. PRINCE2 methodology PRINCE2 heavily emphasizes the importance of processes, in management. It is all about starting the project, initiating it, continuing the management process with the given guidelines, and finally finishing the project to transfer it over to the normal business. It is best described as a linear methodology, going through the steps one by one. PRINCE2 is a predictive, plan-based approach – it remains focused on the bigger goal throughout the project. The roles and responsibilities of the management team members are clearly described, and they are given the freedom to work towards the goal as they please. The processes are clearly defined and structured, and the main focus is upon the quality of the product. PRINCE2 can be altered to suit any project- and since it is planned extensively, it stays within the cost and time limits. The main drawback associated with PRINCE2 is its rigidity. It is deemed unsuitable for the smaller projects or projects where the requirements change quickly. This difficulty in pivoting is partly due to the staggering amount of documents that have to be created and maintained throughout the project. It also does not micromanage much, and the decision-making processes involved are much longer than the Agile methods. Working products are not ready till the end of the project. Agile methodology Agile methods have been gaining immense popularity in recent times, primarily due to its flexibility and pivoting capability. Scrum is one of the most popular Agile methodologies, and here we shall compare Scrum to PRINCE2. Scrum is a globally recognized Agile method, and many Fortune 500 companies have been known to use it. It is suitable for any project, even highly complex ones- it works by dividing up the complex aspects so that they can be easily managed. Scrum focuses upon the execution of the project, rather than its management part. The methodology requires one to work closely with the clients, users and the stakeholders, so that their needs can be understood and incorporated within the project. It can be described as empirical process control, where constant feedback is obtained and fed into the system to make the product better. Scrum is better than PRINCE2 methods in its adaptability. Agile projects are extremely responsive to pivots in the plan, and can easily accommodate major changes in the user or customer requirements. It works by implementing smaller, short-term increments on its way to the major business goal. Individual efforts are clearly visible in Scrum, unlike in PRINCE2 methods. Because of its collaborative nature, it is also ensured that the time available is used to at most effect. However it is easier to lose sight of the bigger goals, since there is no clear definition of the project in Scrum. The employees might lose track of the project since the working style is intense- the frequent changes adding to the intensity. Scrum also requires convening on a daily basis to discuss the progress and implement any changes, if necessary. This can drain the available resources, and may turn out to be counter-productive to the project goals. PRINCE2 and Agile methods can be implemented together if need be, as established by the PRINCE2 Agile method. This effectively combines the specificity and the rigid framework of the PRINCE2 methodology, with the adaptive and flexible approach that Agile is so renowned for. Choosing your management methodology depends largely on the project requirements, and what the project hopes to achieve- so all the pros and cons of both methods have to be considered before selecting the suitable one for your project.
Rated 4.5/5 based on 20 customer reviews
2879
PRINCE2 versus Agile

PRINCE2 is one of the most used project management... Read More

INFOGRAPHIC: The Future of IT

Technology is rapidly changing at a staggering pace. The rapid change of technology has driven an increased demand for highly competent IT professionals to meet the needs of the future. Many people now wonder what exactly these professionals need to know to prepare for this future.  In order to determine this we must look at the trends, technologies, and jobs that will dominate the landscape of tomorrow. IT Trends Shaping The Future       There are many mega trends are currently influencing how technology will be used in the future. For example, there is starting to be a greater connection between people and the internet. People now view the internet as more than a piece of technology but as a mental, social, and physical extension of themselves. This means they also expect to have access to technology everywhere and on any device. The “Internet of Things” is another major trend. The internet is now expected to be digitally linked to objects we use on a daily basis. At the same time big data is emerging providing new opportunities and challenges while artificial intelligence is putting computers in the position to make decisions. The shared economy is also creating a need for digital transparency and trust mechanisms that allow direct exchange of goods and services. People also now want to utilize 3D-printing and other technology to create physical materials on the spot. All of these trends are greatly influencing our current and future technology demands and needs.  IT Technology of the Future  Due to the current trends and advancements technology will look a lot different in the future. Here are some of the technologies that will be shaping our world in the future: Space drones: NASA has issued a challenge for designers to develop drones that can operate inside a space station. 760mph trains: PayPal, Tesla and SpaceX founder Elon Musk has been pioneering the new Hyperloop system. These “trains” can travel up to 760mph through a vacuum tube, propelled by compressed air and induction motors. With this technology passengers could travel between San Francisco and LA in 35 minutes. Using sound to fight forest fires: We all know that wild fires are a major problem in many areas of the country. Luckily, these fires will one day be fought by drones that direct loud noises at the trees below. Since sound is made up of pressure waves, it can be used to disrupt the air surrounding a fire, cutting off the supply of oxygen to the fuel. This technology can help fire fighters and ultimately save lives. Breathalyser cars: The US National Highway Traffic Safety Administration has developed devices that can monitor alcohol levels by sniffing a driver’s breath or scanning the blood in their fingertips via the steering wheel. With the technology cars can be immobilized the car if levels are too high. Drivers who use this system could even be offered discounts on insurance premiums. Internet for everyone: Elon Musk is requesting permission to send almost 4,000 small satellites into low-Earth orbit. These satellites would beam back a high-speed wireless signal to everyone on the planet. This would provide wi-fi to everyone in the world opening use of the internet and technology to everyone. Personalities for robots: Google has obtained a patent on robot personalities. Owners could have a personality automatically chosen to match their needs, or select one based on a fictional character, or a loved one. These will definitely be the robots of the future. Self-driving trucks: Driverless trucks are cheaper to run than regular rigs. They drive more smoothly and use less fuel while computers never get tired or need breaks. They can also drive in convoys, nose-to-tail, to minimize wind resistance. This type of technology will most likely be the future of transport. Your brain print as a password: A team at Binghamton University, New York looked at the way volunteers’ brain signals changed as they read a list of acronyms. Each person reacted differently enough for the system to predict who was reading the list with 94% accuracy. In the future a version of this technology could be used to verify who is using a computer. Your brain would ultimately be your password.  IT Jobs in the Future To take advantage of the trends and technologies identified here, we must also know what jobs will be in demand in the future. These include: Cognitive computing engineer/machine learning specialist: Do you remember IBM’s cognitive computing initiative, Watson which became a “Jeopardy” champion? Cognitive systems are becoming a very large part of IBM’s business plan and other companies are following. The demand for cognitive computing skills is growing and colleges are starting to offer courses and programs that address this need. Blockchain engineer: Many startups are recruiting engineers and developers who are familiar with the technologies behind bitcoin. They want people who have experience in cryptography, distributed systems, hash algorithms, and more. In fact, more than 200 companies and open source projects are seeking to apply blockchain technology to applications such as trading platforms , secure identification cards, and self-executing contracts. GPU cluster engineer: GPU computing improves application performance by offloading compute-intensive portions of the application to the GPU, while the remainder of the code still runs on the CPU. This advantage is key to companies like Facebook, China’s Baidu, and Experian that deal with enormous data sets. Virtual reality engineer: Virtual reality is expanding beyond being exclusive to just gamers. For example, the New York Times, is one of the first newspapers to begin using virtual reality (and Google Cardboard) as a storytelling tool. Goldman Sachs predicts that virtual reality will generate $110 billion, compared to television’s $99 billion, in 10 years. Internet of things architect: Everything is starting to connect to the internet of things. Verizon recently posted a job for an “IoT solutions architect.” People who can work with this technology will be able to shape the future and remain in high demand. Computer security incident responder: Cyber security specialist has been an in-demand job for some time. Incident responders are the people who deal with the effects of an attack or an exploit. They understand security information and event management (SIEM) SIEM. combines a number of functions into a single system and centralizes event logs and other security-related documentation for analysis. The future of technology is definitely bright. Those who understands the IT trends, uses, and jobs of the future will remain in high demand. They will be the people who work with the technology that shapes the future of our world.
Rated 4.0/5 based on 20 customer reviews
INFOGRAPHIC: The Future of IT

Technology is rapidly changing at a staggering... Read More

ITIL Key Concepts And Summary Of Processes- A Complete Guide

What is ITIL?    ITIL, the acronym for ‘Information Technology Infrastructure Library’ is a set of IT service management services focused on deliverance in the line of customers’ needs. Today, it has become a de facto standard for providing IT services. Originated in the 1980s in the UK, the ITIL approach helps the IT industries to serve the customers in an economical and quality-driven manner. ITIL 2011 is the latest update released to help the industries refine IT services.     What are the Concepts of ITIL?  The key ITIL concepts are:   Deliver the maximum value to customers without requiring them to own unpredicted costs & risks Deliver the maximum service value to customers. Optimize the use of ‘resources’ & ‘capabilities’ Services should offer the best utility and trustworthy warranty. All the processes should be planned for the specific objectives.  Roles should be defined clearly for the task-oriented collective efforts.   ITIL concepts are built over five core components with inherent supporting principles: 1. Service Strategy: ITIL service strategy defines the services as the assets, and then going forward to maintain and implement the strategy. The principles of ITIL service strategy address the issues pertaining to corporate governance & compliance, business processes, policies, decision making, corporate culture and service improvement. 2. Service Design: ITIL service design deals with the issues of capacity management, continuity management, supplier management, service catalogue management etc.   3. Service Transition: ITIL service transition guidelines address the activities aligned to change evaluation, change management, project management, application development, release and deployment management, service validation, service assets management, knowledge management etc.  4.Service Operation: ITIL service operation guidelines address the activities aligned to event management, incident management, request fulfilment, access management, problem management, IT operations control, facilities management, application management, technical management etc.  5. Continuous Improvement: ITIL continuous improvement guidelines define the roadmap to manage service review, process evaluation, CSI initiatives and monitoring of CSI initiatives.  What Are The Benefits Of ITIL Implementation? The growing demand of ITIL professionals all across the world proves that the IT industries are experiencing the tremendous benefits of ITIL framework. The following 6 benefits of ITIL are experienced by the majority of IT services providers:   Better product delivery and enhanced customer satisfaction Better understanding between the IT and business Better risk management with a wider scope Better service management to accommodate business changes Better assessment of costs & assets Better cost management because of optimum utilization of in-house resources I am very excited about where the #ITIL Update is going in regards to introducing the concept of Systems Thinking! Finally going to see the integration of both Service Management & Build Practices! https://t.co/uMfS2OQZJh — Troy DuMoulin (@TroyDuMoulin) April 18, 2018   What are the ITIL Certification Levels?  The 5-tiered structure of ITIL certification offers the candidates a much-desired flexibility relating to different areas of application. There are five levels of qualifications within the ITIL Qualification Scheme, as mentioned below: Foundation Level - The entry-level ITIL certification helps you understand all the terminologies, concepts and elements of ITIL service lifecycle. It helps you implement ITIL practices to streamline the processes for consistent improvement. ITIL Foundation Certification gives you 2 credits toward ITIL Expert certification. Practitioner Level: The next level after the foundation certification; It helps you improve the ability to follow ITIL framework. It imparts perfection to adopt and adapt ITSM system to support the business objectives. Encompassing all the three key areas for successful of improvement initiatives, namely communication, organizational change management, and measurement / metrics, ITIL Practitioner derives the comprehensive method for Continual Service Improvement (CSI). Intermediate Level: The next to practitioner level; ITIL Intermediate Service Operation Training provides you deep insights into the modular structure comprising of different modules focused on IT service management. ITIL Intermediate certification refines your perfection in service operation, technology considerations and managing the critical success factors. Expert Level: The next to intermediate level, expert-level ITIL certification is designed for the professionals interested to demonstrate their ITIL Scheme knowledge in its entirety. It needs you to have deep insights in ITIL best practices besides the ITIL Intermediate certification.   Master Level: It is the most advanced ITIL certification designed for the ITIL experts with proven experience of selecting and applying the range of ITIL principles, methods & techniques to derive the best outcomes. To get the Master Level certification, you need the have five years’ experience in leadership, managerial, or higher management advisory positions. As said above, ITIL qualification gives you more numbers of options to choose the best-designed course/training tailored to your career plans. Other than traditional certification courses, you may opt for specific and purpose-oriented short term courses also like ITIL Intermediate Service Strategy Training, ITIL Intermediate Service Transition Training, ITIL Intermediate Operational Support and Analysis etc.  What are the Career Prospects after Having ITIL certification?  ITIL is tied to ISO/IEC 20000 norms; as more and more organizations are trying to become ISO/IEC 20000 certified, the demand for ITIL certified professionals is bound to go high. The hundreds of companies and top brands in diverse sectors including finance, retail, IT, technology, entertainment, manufacturing, medical etc have adopted ITIL framework; and many more are going to adopt it. The top brands relying on ITIL include Boeing, Sony, Honda, Microsoft, Procter & Gamble, Citibank, Barclays, Disney, Toyota, Pfizer, Bank of America etc. Combining the ITIL certification with other project management certifications significantly increases the salary range. BusinessWire predicts that the ITSM industry will grow from $4.4 billion in 2016 to $8.78 billion in 2021. CRN Magazine included ITIL certification among the top 15 certifications that boost your career dramatically.  ITIL Summary to Conclude:  The globally acknowledged ITIL qualification is going to be the most desired prerequisite for IT project manager jobs in 2018 and after. The above detailed ITIL concepts, core components, benefits and career scope make it simple to understand why the ITIL certification is the most preferred choice of experienced IT professionals poised to boost their competency level. ITIL certification ensures that all the team members understand all the aspects of service management holistically and not just the tasks assigned to them. The online and classroom trainings for different level ITIL certification, as conducted by KnowledgeHut, are of great help for ITIL certification preparation; so, don’t wait – explore your options.
Rated 4.0/5 based on 41 customer reviews
1218
ITIL Key Concepts And Summary Of Processes- A Comp...

What is ITIL?    ITIL, the acronym for ‘Inf... Read More

other Blogs