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Description
Regd. Education ProviderKnowledgeHut brings you a comprehensive course on ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO)—which is not only a freestanding qualification, but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management. The module focuses on the industry practices in service management as documented in the ITIL Service Lifecycle core publications.
This course helps you aim for a first time pass of the exam and gain the skills for practical application of PPO practices in the Capacity, Availability, IT service continuity, Information security and Demand management areas of ITIL®. This certification is apt for professionals who want to focus on gaining specialized knowledge in PPO and apply them in day-to-day IT Service Management activities.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
What you will learn:
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
- Service design in PPO and lifecycle context
- Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
- Capacity management as a capability to realize successful service design
- Availability management as a capability to realize successful service design
- IT service continuity management as a capability to support overall business continuity management
- Information security management as part of the overall corporate governance framework
- Planning, protection and optimization roles and responsibilities
- Technology and implementation considerations
- Organizational roles relevant to PPO
And specifically in the following key ITIL processes and roles areas:-
- Capacity management
- Availability management
- IT service continuity management
- Information security management
- Demand management
- Challenges, critical success factors and risks for planning, protection and optimization
You will also get:
- In-depth preparatory help for examination
- Comprehensive and crisp courseware in downloadable format
- Coaching by ITIL® certified experts
- 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification
- Post workshop assistance and support
- Workshop fee includes certification exam fee(does not apply for LVC)
Key Features
Certification
Prerequisites:
In order to attend the workshop, you must have:
- ITIL Foundation Certificate in IT Service Management or an earlier ITIL (V2) Foundation plus Foundation Bridge
In order to appear for the examination participants must:
- Have completed a 30-hour accredited course from an ITIL® Accredited Training Provider, such as this course on service operation offered by KnowledgeHut
- Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
Certification:
In order to achieve ITIL® Planning, Protection and Optimization (PPO) certification, candidates must appear for the exam and gain 70% pass mark.
The Exam:
- 90 minute ‘closed book’
- Eight multiple choice, scenario-based questions
- Pass mark is 70% (28/40)
Curriculum
- The value to the business of PPO activities
- The lifecycle within the PPO context
- The purpose and objective of service design as it relates to PPO
- The basic service design concepts
- The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
- A measurement model and the metrics that would be used to support capacity management within PPO practices
- The benefits and business value that can be gained from capacity management
- The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
- The benefits and business value that can be gained from availability management
- A measurement model and the metrics that would be used to support availability management within PPO practices
- The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
- The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
- A measurement model and the metrics used to support ITSCM within PPO practices
- The benefits and business value that can be gained from ITSCM
- The end-to-end process flow for security management , including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
- A measurement model and the metrics that would be used to support security management within PPO practices
- The benefits and business value that can be gained from security management
- The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
- Activity-based demand management as it relates to business and user activity patterns and how these contribute to assessing demand for services
- The benefits and business value that can be gained from demand management in support of PPO
The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO
- Service management tools, where and how they can be used within PPO for process implementation
- The types of tools that support service design as related to PPO
- Best practices to be used
A more detailed syllabus can be found at :
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The trainer was really helpful and completed the syllabus on time and also provided live examples which helped me to remember the concepts. Now, I am in the process of completing the certification. Overall good experience.
Attended PMP® Certification workshop in May 2018It’s my time to thank one of my colleagues for referring Knowledgehut for the training. Really it was worth investing in the course. The customer support was very interactive. The trainer took a practical session which is supporting me in my daily work. I learned many things in that session, to be honest, the overall experience was incredible!
Attended PMP® Certification workshop in May 2018KnowledgeHut is a great platform for beginners as well as the experienced person who wants to get into a data science job. Trainers are well experienced and we get more detailed ideas and the concepts.
Attended PMP® Certification workshop in May 2018The instructor was very knowledgeable, the course was structured very well. I would like to sincerely thank the customer support team for extending their support at every step. They were always ready to help and supported throughout the process.
Attended Agile and Scrum workshop in May 2018The trainer took a practical session which is supporting me in my daily work. I learned many things in that session with live examples. The study materials are relevant and easy to understand and have been a really good support. I also liked the way the customer support team addressed every issue.
Attended PMP® Certification workshop in May 2018My special thanks to the trainer for his dedication, learned many things from him. I liked the way they supported me until I get certified. I would like to extend my appreciation for the support given throughout the training.
Attended Certified ScrumMaster®(CSM) workshop in May 2018It is always great to talk about Knowledgehut. I liked the way they supported me until I get certified. I would like to extend my appreciation for the support given throughout the training. My trainer was very knowledgeable and liked the way of teaching. My special thanks to the trainer for his dedication, learned many things from him.
Attended Certified ScrumMaster®(CSM) workshop in May 2018Knowledgehut is the best training provider which I believe. They have the best trainers in the education industry. Highly knowledgeable trainers have covered all the topics with live examples. Overall the training session was a great experience.
Attended Agile and Scrum workshop in May 2018
Vito Dapice
Data Quality Manager
Astrid Corduas
Senior Web Administrator
Merralee Heiland
Software Developer.
Astrid Corduas
Telecommunications Specialist
Marta Fitts
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Prisca Bock
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Ellsworth Bock
Senior System Architect
Garek Bavaro
Information Systems ManagerFrequently Asked Questions
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. Implementation of ITIL® best practices has led to drastic improvements in cost reduction, quality of end products and customer services and experience. The ITIL® PPO is not only an independent qualification but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to shine at the workplace. The demand for ITIL® qualified professionals is now very high and getting the certification can help you land lucrative job roles and salaries.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
- ITIL® Foundation
- ITIL® Intermediate Service Operation (SO)
- ITIL® Intermediate Service Strategy (SS)
- ITIL®Intermediate Service Design (SD)
- ITIL® Intermediate Service Transition (ST)
- ITIL® Intermediate Continual Service Improvement (CSI)
The Capability modules route covers the following certifications:
- ITIL® Intermediate Release Control & Validation(RCV)
- ITIL® Intermediate Planning Protection and Optimization (PPO)
- ITIL® Intermediate Operational Support and Analysis (OSA)
- ITIL® Intermediate Service Offerings and Agreements (SOA)
- ITIL® Managing Across the Lifecycle (MALC)
A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® PPO certification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 4 credits toward ITIL® Expert certification and 30 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. Every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee (does not apply for LVC).
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!
This workshop and the subsequent certification will benefit:
- Capacity Managers, Availability Managers, Change Managers, Security Administrators, Applications Support staff, IT Operations Managers, Network Control and Operation and Support Staff, Business Continuity Managers, Security Managers, Service Portfolio Managers, Supplier Relationship Managers among others who need an understanding of the Planning, Protection and Optimisation processes and of how they may be used to enhance the quality of IT service delivery and support within an organization.
- IT professionals who are working in organizations that have adopted ITIL for service improvement
- Those seeking to gain the ITIL Expert Certification in ITSM or higher ITIL certifications for which this is a prerequisite