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Certified ScrumMaster®(CSM) Training in Delhi, India

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Description

Regd. Education Provider
A ScrumMaster is the lifeline of an Agile project, removing roadblocks and facilitating processes, working with the Product Owner and the team to ensure that the values and practices of Scrum are followed. The Certified ScrumMaster course helps you gain a high degree of proficiency in the processes of the Scrum Methodology. KnowledgeHut is a Global Registered Education Provider (REP) of Scrum Alliance and the training you receive from this workshop will help you deliver high performing, controlled projects with quality end results.

What you will learn:
  • Understanding of Scrum framework, including team roles, activities, and artifacts to get a project off on the right foot.
  • Understanding of how to scale Scrum from small-sized to large, multi-continent projects
  • Access to local user groups, online social networks, and additional resources that are only available to Scrum Alliance members.
  • Profile page on the Scrum Alliance website and access to a specially designed logo to highlight your credentials.
  • Practical, project-proven exercises.
You will also get:
  • 14-16 PDUs and SEUs.
  • Course Fee includes Scrum Alliance Certification Examination Fee
  • Course delivered by experienced Certified Scrum Trainers (CSTs)
  • Intensive exercises to give practical knowledge of Scrum tools and techniques
  • Courseware authored by Certified Scrum Trainers
  • 2-year membership with Scrum Alliance.


Key Features

KnowledgeHut is a Global REP of Scrum Alliance
Comprehensive CSM Training and Exam Preparation
CSM Training is delivered by Certified Scrum Trainers (CSTs) approved by Scrum Alliance
Course fee includes Scrum Alliance exam fee
Tips and tricks from our experienced CSTs’ years of using Scrum in a wide variety of environments
Handle real-world problems with real-world examples demonstrated in the classroom
Courseware authored by Certified Scrum Trainers

Certification

What are the eligibility criteria for the CSM course and the certification?

CSM training eligibility:

There is no set of eligibility requirements to attend this ScrumMaster certification course and it can be taken by any professional who wants to deepen their understanding of Scrum.

CSM certification eligibility:

Your successful completion of our 2-day CSM course provided by our Certified Scrum Trainer makes you eligible for Scrum Alliance’s Online ScrumMaster certification Test.


What is the process of applying for the online CSM Exam and certification?

Process to apply for the online CSM exam:

  • You will be registered by KnowledgeHut on the Scrum Alliance website on the last day of the training after the session is complete, provided you have attended both days of training for the total training hours.
  • You will then receive a Welcome Email from Scrum Alliance, with a Username and a link to register/create an account on the Scrum Alliance website.
  • Once the account is created, you can navigate to the Exam Link from their dashboard. If you are already a Scrum Alliance Member, the CSM Test will be available through a link from your dashboard.
  • You will get two attempts within 90 calendar days after receiving the Welcome Email to pass the test at no cost. After two attempts or 90 calendar days, you will be charged $25 for each additional attempt. Scrum Alliance recommends that anyone who fails three times must re-take the CSM course before attempting the exam a fourth time.

Exam Details:

  • Number of Questions- 50 MCQs
  • Pass Score- 74%
  • Mode- Online
  • Duration- 1 hour

Process to get the certification:

  • Once the test is complete, you will be asked to accept a license agreement.
  • You will then receive the official designation of Certified ScrumMaster® (CSM) from Scrum Alliance, along with a two-year membership with Scrum Alliance.

  • Agile Manifesto
  • Scrum Foundations
  • Overview
  • ScrumMaster
  • Product Owner
  • The Team
  • Impact on Traditional Roles
  • Sprint Planning Meeting
  • Daily Scrum Meeting
  • Sprint Review Meeting
  • Sprint Retrospective Meeting
  • Release Planning Meeting
  • Product Backlog
  • Product Increment and the Definition of Done
  • Sprint Backlog
  • Burndown Charts
  • Working with Multiple Scrum Teams
  • Working with Distributed Scrum Teams

(Note: Scaling Scrum is a topic considered too advanced for the CSM assessment-based certification program)

reviews on our popular courses See All

The training provided for CSM was very good. The trainer had a very good experience was able to question /handle all the queries and problems. The venue was an awesome a 5-star place. So overall, it was a very good experience.

Attended workshop in February 2019

KnowledgeHut provided an expert certified trainer for CSM. It was a good training with the right venue and the facilities for attendees.

Attended workshop in February 2019

Professionalism is what makes all workshops at KnowledgeHut a class apart.

Attended workshop in February 2019

The overall event was good, the trainer has good knowledge and was able to keep the session interactive. Timebound activities kept the audience engaged with the session.

Attended workshop in March 2019
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Achin Ror

Associate Lead
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Rashmi Dubey

Lead Test Engineer
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Sourabh Pal Singh

TL
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Vivek Agrawal

Senior Associate L2

CSM Training and Certification Details

Certified Scrum Master

As defined by Scrum Alliance, a Certified ScrumMaster is someone who facilitates the Agile development team to reach a common goal. The Scrum Master is also called a Scrum Practitioner who skillfully leads the project teams. A Scrum Master helps the Scrum teams to perform at their highest level.

Given below are the roles and responsibilities of the Scrum Master that must be performed to deliver the Scrum projects in time:

  • Act as a facilitator and servant leader who encourages self-organization
  • Remove obstacles so that the team can focus more on work and follow practices of Scrum
  • Protect the team from internal and external distractions
  • Ensure a good relationship between the product owner and the team along with the members outside the team
  • Set up an environment where the team can perform more effectively
  • Manage the scrum process in coordination with the scrum team
  • Conduct retrospective meetings
  • Address team progress

Today, organizations across various industries choose to implement the Scrum framework in their enterprises, as it facilitates enterprises to manage and implement Scrum methodology with minimal resources. A CSM certification from any Global REP (Registered Education Provider) helps improve your visibility in the industry.

A Certified ScrumMaster® (CSM) has been taught by a Certified Scrum Trainer (CST) the Scrum terminology, practices, and principles that will enable him or her to act as a Scrum Master or Scrum team member. This credential is a first step on the Agile path. To become a true, practicing Scrum professional requires enough experience and continuing education.

There is no such online/virtual course for CSM. According to the Scrum Alliance, it requires a personal interaction at the highest level which is impossible to deliver in the virtual environment.

Through this membership with Scrum Alliance, you can join local user groups, online social networks, procure access to deep discounts on gatherings, and additional member-only resources. In addition, Certified Scrum Masters can use a specially designed logo to mark their credentials.

According to Scrum Alliance, a Certified Scrum Master course helps to increase the likelihood of a project’s overall success by applying Scrum principles and techniques. By understanding the values, practices, and applications, you can act as a ‘servant leader’ rising above and beyond an average project manager and helping your organization achieve meaningful goals.

Scrum, a type of Agile framework that originated in the software and IT industry more than a decade ago, has been gaining momentum in creating innovation and facilitating disruptions. According to State of Scrum latest survey, Agile and Scrum practitioners have started experiencing the following benefits after implementing Scrum in their organizations:

  • 85% Scrum continues to improve the quality of work life
  • 71% Delivering value to the customer is the outcome most valued by executives
  • 81% Certification improves practice
  • 97% will continue to use Scrum in the future

For organizations facing challenges in implementing the Scrum framework for the first time, a Certified ScrumMaster can act as a guiding force in making a smooth Agile transition. After the Scrum Master certification, an individual can opt for the positions like  Business Analyst, Lead Software, Engineer, Project Manager, Information Technology, Staff Scrum Master, Delivery Lead, Agile, Scrum Master, Technical Program Manager, Senior Project Manager, Agile Coach, QA Automation Engineer, Software Project Lead in IT or non-IT companies.

As the job opportunities are continuously increasing, it is generating ample opportunities for Certified Scrum professionals. Our CSM training will provide you with several opportunities to take your professional career in the right direction. Also, this training helps you get a high-paying job in Agile organizations.

Companies and organisations have started embracing and benefitting after adopting Agile methodology. This has led to an increase in demand for Scrum Masters with plenty of new job opportunities.

Based on the research conducted with 601 developers and IT professionals by HP Enterprise- “two-thirds (66%) of the participants depicted their organizations as either Pure Agile or Leaning

towards Agile. On the other side, only 9% of the organizations described themselves as pure Waterfall or Leaning toward the traditional (Waterfall) approach.”  

Here is a list of the top companies that have hired Certified ScrumMaster professionals in Delhi:

  • UnitedHealth Group- an American for-profit managed health care company which offers health care products and insurance services.
  • Fiserv- a US provider of financial services technology with a clientele comprising of banks, thrifts, credit unions, securities broker dealers, leasing & finance companies, and retailers.
  • Amazon- a multinational technology company focusing on e-commerce, cloud computing, and artificial intelligence.
  • ISHIR- a global diversified outsourced IT services company which intends to bring Offshore Outsourcing to clients’ doorstep.
  • Barclays- a British multinational investment bank and financial services company with four core businesses, namely, personal banking, corporate banking, wealth management, and investment management.

Leading an agile project management team can be a hectic job. Jumping from your daily Scrum meeting to your next sprint makes it quite hard to focus on the work. Collated below are the Scrum tools that will ease your Scrum project tasks:

  Tool Name

                                                                  Features

                       Cost

Jira

The most popular and widely used cloud and subscription-based software for Agile teams.

$10/month for up to 10 users

$7/month for 11-100 users

Vivify Scrum

A well-balanced tool with an appealing UI and useful Scrum features.

Offers free version for 14-days

$8/user/month

ScrumDO

This is the tool built and priced to scale your Agile projects.

$8.99/month for up to 10 users

Manuscript

A new tool built for the real-world barriers that exist in a software development environment.

$62/month for 5 users

Axosoft

This Scrum tool offers organization and structure to many components of Scrum project management.

$25/month for 5 users

Targetprocess

This Scrum tool enables software development teams to speed up product delivery at all levels of the organization.

Offers free Team version

$20/user/month

Yodiz

It offers a greater degree of visibility into your team’s progress and increases overall efficiency.

Offers free version for up to 3 users

$3/user/month

Quickscrum

This Scrum tool helps your team to collaborate better, reach goals, and improve continuously.

$3/user/month

Scrumwise

It allows you to focus on your project, improve communication, enhance teamwork and gives you faster results.

$7.50/user/month

ScrumDesk

Designed for teams implementing Scrum or Kanban and supports Agile practices like root cause analysis or retrospectives.

Free for up to 4 users

$9/month for up to 5 users

ClickUp

It helps to make projects more productive with a well-designed and intuitive platform.

$5/user/month

Zoho Sprints

A tool that helps Agile teams plan and track their work.

Offered as a free tool for up to 3 users and 2 projects

$8.30/user/month for up to 10 users

 

You may take Advanced Certified ScrumMaster (A-CSM℠) certification at any time once you completed Certified ScrumMaster training.

CSM Training In Delhi

The Certified ScrumMaster® training offers training in the fundamentals essential for Scrum team members or a professional Scrum master.

Interested candidates can take up this course. A degree of course completion certificate from our Certified Scrum Trainer makes you eligible for the Scrum Alliance’s online CSM test.

The target individuals of this course are:

  • Anyone who would like to build a career as a Scrum Master
  • Teams transitioning to Scrum
  • Managers of Scrum teams
  • Scrum team members such as product owners and developers

If you are already working as a Scrum Master in your organization, getting this certification will increase your chances of getting noticed by your employers.

Our Certified Scrum Trainers® (CSTs) are:

  • Professionals licensed by Scrum Alliance to teach the official Scrum Alliance curriculum.
  • Masters in Scrum who have immense experience in leading, applying, coaching, and teaching it.
  • Skilled in product management and software development.
  • Subject experts who are active in software development and local Agile communities, along with the broader global Scrum and Agile movements.

Our dedicated team of CSTs delivers training at par with the standard of excellence as set out by Scrum Alliance. Hence, every candidate receives the same high-quality content regardless of the trainer and the location. Further, they help you develop the competencies and the skills you need to make a difference in your organization.

The KnowledgeHut website lists the location under the selected workshop. If it is not listed, contact our support team to know more. Each of the CSM training workshops is held with learning paths recognized by the industry at different locations in Delhi:

  • Suryaa Friends Colony West, New Friends Colony, New Delhi, Delhi 110025
  • Paharpur Business centre 21, Nehru Place, New Delhi, Delhi 110019

The individuals, trainers available, venue availability etc. acts as a deciding factor for the location of the training. Find yourself a convenient location to earn the industry-recognized credential!

An individual should not take an exam before attending the in-person training. Scrum Alliance believes in true learning and hands-on experience which can only be experienced through interactive training.

No. Certified membership of Scrum Alliance is for the individuals who have completed their CSM training. Certified membership is free for the first two years.

It is advisable to go through the fundamentals of Scrum with the resources available on the Scrum Alliance website. These Scrum resources will help you understand the Scrum principles and practices and will lead a way to clear the Scrum Master certification exam.

As soon as you finish up the course, you will receive an link e-mail from Scrum Alliance to create your login credentials. After receiving your membership email, you have 90 days to finish the test.

Our highly proficient team of trainers offers a practical and intuitive training session providing precise, crystal-clear, and updated courseware to help you understand the concepts clearly and pass your CSM exam without any difficulty.

We have trained 500+ companies consisting of small-scale, large scale, and medium corporates since past decade. We understand latest market needs and aid organizations to steer their working staff to their highest potential. Our experienced team have designed industry standard courses to deliver you the best. Here are some of the top companies in Delhi that got trained by KnowledgeHut:

  • Aircel- an Indian mobile network operator
  • Bosch- a world leading multinational engineering and electronics company
  • Coca-Cola- the world's largest telecommunications company
  • Adobe- an American multinational computer software company
  • Cognizant Technology Solutions (CTS)- an American multinational corporation that provides IT services
  • Emirates Airlines- an airline based in Dubai, United Arab Emirates
  • CITI- an American multinational investment bank and financial services corporation
  • Genpact Headstrong capital market- a global professional services firm
  • Bombardier transportation- a multinational aerospace and transportation company
  • SAGE Publications- an independent publishing company
  • Hitachi- a Japanese multinational conglomerate company

Why corporates choose KnowledgeHut as their CSM training provider:

  • Corporate Pricing- We offer group discounts that suit your budget and your organizational needs
  • Customised Courses- Our courses can be tailored as per the specific learning needs of the employees
  • Expert instructors and accredited courses- You can experience the best learning practices with our accredited curriculum and training conducted by the industry experts
  • Training with current relevance- Our comprehensive curriculum is developed by the experts based on the latest industry needs
  • Meet and exceed industry standards- Our training will aid your employees to meet industry benchmarks and even set new standards
  • Innovative learning methodology- Our learning solutions are hands-on and experiential, to fully engage learners and enhance knowledge retention

CSM Certification Exam

CSM is an open-book exam and it is easy to pass the CSM exam. Instead of just passing the Scrum Master certification exam, the activity sessions in the training help in acquiring practical knowledge on Scrum which is pivotal to understanding the Scrum framework.

One important thing to remember before thinking of CSM exam is that you are allowed to take the exam only after successful completion of the course. The Scrum Master certification exam is an online test consisting of 50 multiple choice questions. You are given 60 minutes to complete the CSM test and obtain the certification.

The Scrum Alliance CSM certification exam fee is included in the Certified ScrumMaster training cost.

Yes, you can retake the CSM exam. Scrum Alliance allows to take the first 2 attempts of the exam within 90 days at zero cost. After that, you will be charged an extra amount of  $25 starting from the third attempt. Also, it is recommended to retake the course if you fail the exam for the third time.

The accreditation body of Certified ScrumMaster course is Scrum Alliance and its exam fee is non-refundable.

No. There is no such sample test available on the Scrum Alliance website. But, CSM test blueprint will help you to understand the format of the Scrum Master certification exam. This blueprint outlines the percentage of questions from each domain that will be on the 50-question test. Fortunately, the training and coaching community will not need to make any changes in their materials as the new exam pattern still follows the current Learning Objectives as well as the recently published Learning Objectives.

It is highly recommended to practice Scrum Master certification exam sample questions in order to pass the final CSM certification exam in your first attempt. You can take the free Scrum Master certification sample test for practice purposes.

After completing your CSM course, you will receive an email from Scrum Alliance® that includes a link to create your login credentials. The first step will be to take the online exam. Once the exam is complete, you will be asked to accept a license agreement and set up your online profile. It could take up to two weeks after course completion to receive your welcome email.

The individuals can take the online test from any computer anywhere in the world, according to their comfort (home, work, or other location). The test will not be proctored.

No, there is no option to pause a test since you will have a duration limit of an hour (60 minutes). On the off chance, if you shut the window, you can reopen the window instantly. In case if you lose internet connection or lose access to the test for an extended period of time, you may visit support@scrumalliance.org to start a new test set up.

Scrum Alliance always strives to maintain the quality and relevance of the CSM certification by validating the best practices in the Agile industry from active practitioners in the field. The CSM curriculum incorporates the best in current knowledge, skills, and abilities necessary to earn the CSM certification.  As such, the Scrum Alliance believes in involving their community to validate what is important in the role of the Scrum Master and then updates the tests to reflect these key areas.

If you choose English as your exam language, you will be able to switch to a newer version as the new test has recently got published. If you choose a different language then you may take the older version till that specific language gets published. Furthermore, according to the Scrum Alliance, the tests will be launched in other languages in the coming months, as soon as they inspect and adapt to the launch of the English version.

You will find the test blueprint at the bottom of the CSM page under ‘Resources’, on the Scrum Alliance website. This test blueprint covers the stipulated percentage of questions from each domain. The test blueprint is aligned with the latest version of 2018 LOs. Moreover, the 2018 CSM LOs matches with the November 2017 Scrum Guide. The current LOs can be found on the Scrum Alliance CSM certification webpage and also on ‘Trainer and Coach dashboards’ under “Resources”.

If you've already passed the CSM test, you will not be able to take it again to receive a better score. Your test score is only available to you. Nobody else will be able to see your score on the CSM test.

CSM Certification

CSM is a well-known professional certification for Scrum Masters by Scrum Alliance. This certification will help you to learn the basics of Scrum and the Scrum lifecycle, how to organize a Scrum team and set up a project, how to implement a Scrum, and several Scrum related topics.

As per Scrum Alliance, Certified ScrumMaster certification is the first professional certification for Scrum Masters. This training will help you in gaining a strong understanding of the Scrum Framework. By getting this certification, you will be guiding the team as a Scrum Master to work together and perform at their highest level.

CSM is one of the most renowned and globally recognized certifications for Scrum Masters which is overseen by the Scrum Alliance. The demand for Scrum Master training and certifications has expanded extensively during the recent decade. The reason is that Scrum is now being used in the IT and non-IT industries beyond IT and the demand for Scrum professionals has increased even beyond his/her present industry of experience.

The popularity of Scrum framework has grown globally, increasing the demand for Certified Scrum Masters. If your company is new to Agile methodology, this certification will help you to guide the team members towards the appropriate Scrum approach.

You will earn the CSM certification from the world-renowned accreditation body, Scrum Alliance.

According to the Glassdoor salary report, the average annual salary of a Certified ScrumMaster in Gurgaon, Haryana region is Rs. 1,064,000.If you are skilled in Agile methodology, Agile Software Development, ScrumMaster, Project Management, Scrum, Business Analysis, it will enhance your salary for this job. In addition to this, you need managerial skills, leadership, and interpersonal skills to succeed.  

As a Certified ScrumMaster, you can play roles like Software Engineer, Product Manager, Project Manager, Team Leader, Business Analyst, Development team member, Tester and so on.

The designations a CSM holder can take on in organizations are that of a Business Analyst, Lead Software, Engineer, Project Manager, Information Technology, Staff Scrum Master, Delivery Lead, Agile, Scrum Master, Technical Program Manager, Senior Project Manager, Agile Coach, QA Automation Engineer, Software Project Lead, etc.

Given below is the list of the benefits of ScrumMaster certification:

  • Master the foundational concepts of Scrum and understand the scope of the Scrum Master role
  • Gain access to resources, networks, and local groups available to only Scrum Alliance members
  • Get ahead in your Agile career
  • Prove your core Scrum knowledge to your peers.
  • Fulfill the role of a Scrum Master
  • Engage with a community of Scrum experts

CSM certification requires renewal after 2-years from the certificate current expiration date and for the renewal process, you must make a payment of $100 . In order to renew your CSM certification, log in to https://www.scrumalliance.org/login, go to your dashboard and choose the ‘Renew Certification’ option under the heading ‘Actions’.

Remember that starting from February 4, 2019, you will be required to earn 20 Scrum Educational Units (SEUs) within the two year period, in addition to the $100 renewal fee that has to be paid. This has been mandated to validate your participation and continued proficiency in the fundamental principles and practices of Scrum. More SEU’s can be earned by completing an educational training or a learning opportunity.

You have worked really hard to acquire the certification. Don’t let it decline! Renew now and hold your certification for 2 years.

There are a number of ways in which SEUs can be earned. You can read here about how to earn your SEUs.

PDUs and SEUs

PDUs and SEUs are Professional Development Units and Scrum Educational Units, issued by the Project Management Institute and Scrum Alliance, respectively. Both are a way of tracking continuing education in order to achieve or maintain certifications from these organizations. You can earn a specific number of SEUs every 2-years to maintain your certification from Scrum Alliance.

PDUs and SEUs are the credits awarded by the Project Management Institute and the Scrum Alliance respectively. These units indicate your commitment to the Agile world by rewarding credits for every educational effort you make throughout your career. Scrum Alliance members can earn SEUs to get recertified after every two years. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires to earn a certain number of PDUs per three-year certification cycle.

You can get 14-16 PDUs and SEUs by attending our 2-day training program.

Frequently Asked Questions

Here is why you should choose KnowledgeHut to help you get CSM certified:

  • Global Registered Education Provider of Scrum Alliance
  • Provided over 1,20,000+ professionals with unique learning opportunities
  • Delivers training that meets the exact needs of every individual
  • Hires only CSTs approved by Scrum Alliance
  • We focus on your training needs so you can focus on your career and business
  • 24/7 support
  • Provides world-class training
  • Embeds skills needed to land top-paying jobs
  • 100% satisfaction guarantee.

Looking to know everything about CSM certification training with KnowledgeHut? Check out this blog!

Our energetic and dedicated trainers are your best choice. As highly skilled professionals with vast experience in delivering courses, our instructors invest their time in understanding the various challenges involved in enterprises and know what is required to succeed in the fast-paced and dynamic world.

Our instructors keep themselves up to date on developments and trends in their respective fields. With years of industry experience, they aim at delivering the training in a way that helps you build expertise in your field and get ahead in your career.

The venue will be listed on the KnowledgeHut website under the selected workshop. If it is not, then you can please contact our supporting team.

Yes, we provide the downloadable copy of the course content to the registered candidates.

KnowledgeHut’s CSM training program is a live classroom training. This training is ideal for every aspiring individual who wants to build a career in project management.

Yes, but this needs to be done at least 10 days prior to the training start date.

Note: In some instances, it also depends on the location, trainer, discounts/offers availed.

We do not provide transportation. Yes, refreshments and lunch will be provided by KnowledgeHut.

We offer a variety of discounts with the dates and time that fits your requirements. The larger the group, the larger the overall discount. Our discounts vary depending on various factors such as size of the group, training location, etc.

The process of enrolling for CSM classroom training is simple. The payment can be made through different options by using a debit/credit card which includes MasterCard, Visa Card, American Express or through PayPal. Acknowledgment will be issued automatically via email to the candidates once payment is done.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy

To ask further questions, please send in an email to support@knowledgehut.com, and we will answer any queries you may have!

Certified ScrumMaster®(CSM) Course in Delhi

With so many government offices and leading enterprises based in Delhi, the city offers great prospects for IT professionals in IT Security, Information Technology and many other areas. Given the number of IT companies it is important that you skill yourself to get ahead of the competition. We realize this and hence bring a Certified Scrum Master training in Delhi that will help you gain this certification at the first attempt. Our course for CSM certification in Delhi has benefitted hundreds of professionals who now hold esteemed positions in top organizations. KnowledgeHut’s Certified Scrum Master certification Delhi edition is a well-rounded course that comes packed with comprehensive courseware, exercises, and mock tests that will help you ace the exams. The Certified Scrum Master certification training in Delhi is conducted by industry experts with years of corporate experience. The CSM certification cost in Delhi is included in the overall cost fee. CSM is among the most widely sought after certifications and organizations are reaping the benefits of implementing it. As a CSM certified professional you will be able to guide your Agile projects to success, aid in continuous improvement and customer satisfaction and ensure faster ROI—factors that will bring you appreciation from your management and clients.

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