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Webinar

Service Integration and Management - ITIL Service Operations

By John Paul
Jun 20, 2018 10:00 (Irish ST)

Overview

This webinar takes you through multiple vendor management aspects, ground issues and challenges to overcome with the

use of governance model.

Presenter

John Paul

John Paul

United States
About:

John Paul is a consultant with 10+ years of experience in Service Industry, specializing IT Service Management. In his experience as a coach he has delivered ITIL®, PRINCE2® & COBIT®5 Foundation Training Sessions for more than 3500 candidates in both Corporate & Public mode.

His other work experience includes:

  • Experienced professional in Service Delivery, Stakeholder Engagement & Vendor Management
  • Hands on experience in Process Consultation, Project Management as well as in implementing ITIL best practices, Project Management & IT GRC
  • Rich experience in managing Small & Mid-sized Projects
  • In-depth knowledge in Business Excellence for developing Business Cases, Operational Policies, Processes, Procedures, Work Instructions & Service Standards
  • Possess Excellent Interpersonal & Organizational Skills with Leadership Qualities

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