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Webinar

Service Integration and Management - ITIL Service Operations

By John Paul
Jun 20, 2018 05:00 (EDT)

Overview

This webinar takes you through multiple vendor management aspects, ground issues and challenges to overcome with the

use of governance model.

Presenter

John Paul

John Paul

United States
About:

John Paul is a consultant with 10+ years of experience in Service Industry, specializing IT Service Management. In his experience as a coach he has delivered ITIL®, PRINCE2® & COBIT®5 Foundation Training Sessions for more than 3500 candidates in both Corporate & Public mode.

His other work experience includes:

  • Experienced professional in Service Delivery, Stakeholder Engagement & Vendor Management
  • Hands on experience in Process Consultation, Project Management as well as in implementing ITIL best practices, Project Management & IT GRC
  • Rich experience in managing Small & Mid-sized Projects
  • In-depth knowledge in Business Excellence for developing Business Cases, Operational Policies, Processes, Procedures, Work Instructions & Service Standards
  • Possess Excellent Interpersonal & Organizational Skills with Leadership Qualities

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