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Team/Corporate Training
Our Corporate training is carefully structured to help executives keep ahead of rapidly evolving business environments.Description
Regd. Education ProviderThe ITIL® Foundation Certification introduced us to the basics of the ITIL® framework, and the Intermediate levels provided a deeper focus on IT Service Management. The next step in the ITIL® suite of ongoing excellence is the ITIL® Practitioner certification that helps professionals to understand how to adopt and adapt this ITSM system to support business objectives. By covering the three key areas crucial for success of improvement initiatives, namely Organizational Change Management, Communication and Measurement and Metrics, ITIL® Practitioner offers a comprehensive method to carry out Continual Service Improvement (CSI) to deliver value and maintain global quality benchmarks.
KnowledgeHut, which is an ATO of PEOPLECERT for ITIL® trainings brings you a full-fledged course that will familiarize you with the 9 guiding principles to achieve CSI. In-depth courseware and coaching by experts will help you aim for a first time clearance of the exam and gain the confidence to successfully initiate and carry out required improvement initiatives. ITIL® is among the most widely respected credentials and there is a huge demand for professionals who can confidently apply the ITIL® framework to identify changing approaches to service management.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
ITIL®, ITIL® Practitioner, and AXELOS are registered trademarks of AXELOS Limited, used under the permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under the permission of AXELOS Limited. PeopleCert® is the registered trademark of PeopleCert International Ltd., the sole Examination Institute (EI) for the delivery of AXELOS Accreditation and Examination services worldwide. KnowledgeHut is a Certified Partner of AXELOS and an Accredited Training Organization (ATO) with PeopleCert®.
What you will learn:
On pursuing the course on the subsequent certification, you will be able to:
- Understand the ITSM concepts in-depth and apply them for continuous improvement
- Learn to adopt and adapt ITIL® in organizational context
- Apply the ITSM principles in a real-world context
- Understand the associated technology and architecture
- Learn the concepts of organizational change management and apply it for continual service improvement
- Understand how to communicate effectively and enable continual service improvement
- Learn how to apply measurement and metrics to achieve continual improvement
You will also get:
- Instructor-led classroom training
- 3 credits toward ITIL® Expert certification and 16 PDUs for PMI® recertification
- Downloadable e-book
- Course delivered by Certified Expert Instructor
- KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos for ITIL®Trainings
Key Features
Certification
Prerequisites:
There are no prerequisites for attending the workshop but in order to appear for the examination participants should have passed the ITIL® Foundation exam.
Certification:
In order to achieve ITIL® Practitioner certification, candidates must appear for the exam and gain 70% pass mark.
The Exam:
The exam is:
- 135 minutes, Open book examination
- 40 questions (multiple choice), carrying 1 mark each
- Pass score 70% (28 marks)
Curriculum
- Apply the concept of ‘adopt and adapt’ when using guidance in a given context
- Analyze the importance of each element of a service when planning and implementing service improvements
Apply the ITSM guiding principles in a given context when planning and implementing service improvements
- Describe the purpose and main outputs of each step of the CSI Approach
- Use the CSI Approach tools and techniques successfully in a given specific context
- Apply the CSI approach to a given context, demonstrating an understanding of the critical competences, the guiding principles and the scientific method
- Define critical success factors (CSFs) using a relevant hierarchical approach
- Determine key performance indicators (KPIs) to underpin a critical success factor
- Analyse CSFs and KPIs in a given context to ensure that they are balanced between the four categories
- Define a current state assessment in a given context
- Design a report in a given context
- Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
- Explain the nature, value, importance and benefits of good communication
- Explain communication principles
- Explain the purpose and value of communication tools and techniques
- Use relevant communication tools and techniques to support improvement in a given context
- Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
- Explain the role and impact of OCM in successful improvement
- Describe the purpose and value of OCM activities
- Use relevant OCM tools and techniques to support improvement in a given context
- Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
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I highly recommend KnowledgeHut's Agile Master's Program. The career advancement opportunities are remarkable, and the earning potential is attractive. The program's emphasis on practical skills improved my job performance and increased my professional recognition. A worthwhile investment!
KnowledgeHut's Agile Excellence Master's Program is worth every penny. It provided me with the tools and knowledge to excel in Agile roles. The program improved my job performance and expanded my career options. Highly recommended for Agile professionals.
The Ethical Hacking Mastery Course is truly outstanding! The live instructor-led training and course videos by Zaid and Juan were highly informative and engaging. I gained valuable skills in network scanning, web application security, and incident management. I highly recommend this course to anyone interested in a career in cybersecurity.
Game-changer! Comprehensive modules, supportive instructors, and invaluable job assistance. Landed a fantastic Cloud Architect job. Thank you, KnowledgeHut!
Attended AWS Cloud Architect Masters Program Certification workshop in May 2023I would like to extend my appreciation for the support given throughout the training. My special thanks to the trainer for his dedication, and leading us through a difficult topic. KnowledgeHut is a great place to learn the skills that are coveted in the industry.
Attended Agile and Scrum workshop in January 2020The customer support was very interactive. The trainer took a very practical oriented session which is supporting me in my daily work. I learned many things in that session. Because of these training sessions, I would be able to sit for the exam with confidence.
Attended Agile and Scrum workshop in April 2020KnowldgeHut's training session included everything that had been promised. The trainer was very knowledgeable and the practical sessions covered every topic. World class training from a world class institue.
Attended Certified ScrumMaster (CSM)® workshop in January 2020I was impressed by the way the trainer explained advanced concepts so well with examples. Everything was well organized. The customer support was very interactive.
Attended Agile and Scrum workshop in February 2020
Matthew Chen
Product Manager
Aarav Patel
Manager Software Development
Jacob Smith
IT Professional
Michelle Rodriguez
DevOps Engineer
Raina Moura
Network Administrator.
Yancey Rosenkrantz
Senior Network System Administrator
Prisca Bock
Cloud Consultant
Estelle Dowling
Computer Network Architect.Frequently Asked Questions
The ITIL® Practitioner credential is a reflection of your knowledge of the ITIL® framework and its implementation to achieve organizational objectives and business continuity. Based on the various elements of the ITIL® core material, from the ITIL® Practitioner Guidance 2016 publication publication and other supplementary material, the ITIL® Practitioner exam covers the CSI approach to adopting ITIL®, the principles used to guide decisions and actions when adopting ITIL/ITSM and the three critical competencies namely Communication, Measurement & Metrics and Organizational Change Management, needed for successful adoption of ITIL®. Our workshop is a complete guide to passing the exam and gaining the competencies to successfully adopt ITIL® framework.
Your instructors are ITIL® certified experts who have years of industry experience.
You will get more information regarding ITIL® Practitioner at this link: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level.
Sample papers shall be shared during the training along with the student manual.
You will receive the qualification of ‘ITIL® Practitioner’ on clearing the examination.
You will get 3 credits towards ITIL® Expert certification and 16 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. Every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, as your course fee includes the certification exam fee
Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!
The location is determined weeks ahead of the training schedule and you will be kept informed by email. You can also call our support staff or send us an email at support@knowledgehut.com. Besides, you can use our chat option for more information.
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
IT professionals, business managers, business process owners, project managers, students and individuals who have a keen interest in IT Services Management can attend this course.