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ITIL®Practitioner Training in London Ontario, Canada
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ITIL®Practitioner Training in London Ontario, Canada

Get the key skills to start adopting and adapting ITIL within the organization.

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Description

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The ITIL® Foundation Certification introduced us to the basics of the ITIL® framework, and the Intermediate levels provided a deeper focus on IT Service Management. The next step in the ITIL® suite of ongoing excellence is the ITIL® Practitioner certification that helps professionals to understand how to adopt and adapt this ITSM system to support business objectives. By covering the three key areas crucial for success of improvement initiatives, namely Organizational Change Management, Communication and Measurement and Metrics, ITIL® Practitioner offers a comprehensive method to carry out Continual Service Improvement (CSI) to deliver value and maintain global quality benchmarks.

KnowledgeHut, which is an ATO of PEOPLECERT for ITIL® trainings brings you a full-fledged course that will familiarize you with the 9 guiding principles to achieve CSI. In-depth courseware and coaching by experts will help you aim for a first time clearance of the exam and gain the confidence to successfully initiate and carry out required improvement initiatives. ITIL® is among the most widely respected credentials and there is a huge demand for professionals who can confidently apply the ITIL® framework to identify changing approaches to service management.

The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.


What you will learn:

On pursuing the course on the subsequent certification, you will be able to:

  • Understand the ITSM concepts in-depth and apply them for continuous improvement
  • Learn to adopt and adapt ITIL® in organizational context
  • Apply the ITSM principles in a real-world context
  • Understand the associated technology and architecture
  • Learn the concepts of organizational change management and apply it for continual service improvement
  • Understand how to communicate effectively and enable continual service improvement
  • Learn how to apply measurement and metrics to achieve continual improvement
You will also get:
  • Instructor-led classroom training
  • 3 credits toward ITIL® Expert certification and 16 PDUs for PMI® recertification
  • Downloadable e-book
  • Course delivered by Certified Expert Instructor
  • KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos for ITIL®Trainings

Key Features

KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
Get comprehensive coaching to clear the ‘ITIL® Practitioner’ credential
Get 2 days coaching by certified industry experts
Learn the 9 guiding principles to achieve organizational objectives
Aim for a first time pass of the ITIL® Practitioner Exam
Get 3 credits toward ITIL® Expert certification and 16 PDUs for PMI® recertification

Certification

Prerequisites:

There are no prerequisites for attending the workshop but in order to appear for the examination participants should have passed the ITIL® Foundation exam.

Certification:

In order to achieve ITIL® Practitioner certification, candidates must appear for the exam and gain 70% pass mark.

The Exam:

The exam is:

  • 135 minutes, Open book examination
  • 40 questions (multiple choice), carrying 1 mark each
  • Pass score 70% (28 marks)
  • Apply the concept of ‘adopt and adapt’ when using  guidance in a given context
  • Analyze the importance of each element of a service when planning and implementing service improvements

Apply the ITSM guiding principles in a given context when planning and implementing service improvements

  • Describe the purpose and main outputs of each step of the CSI Approach
  • Use the CSI Approach tools and techniques successfully in a given specific context
  • Apply the CSI approach to a given context, demonstrating an understanding of the critical competences, the guiding principles and the scientific method
  • Define critical success factors (CSFs) using a relevant hierarchical approach
  • Determine key performance indicators (KPIs) to underpin a critical success factor
  • Analyse CSFs and KPIs in a given context to ensure that they are balanced between the four categories
  • Define a current state assessment in a given context
  • Design a report in a given context
  • Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
  • Explain the nature, value, importance and benefits of good communication
  • Explain communication principles
  • Explain the purpose and value of communication tools and techniques
  • Use relevant communication tools and techniques to support improvement in a given context
  • Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
  • Explain the role and impact of OCM in successful improvement
  • Describe the purpose and value of OCM activities
  • Use relevant OCM tools and techniques to support improvement in a given context
  • Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

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Overall, the training session at KnowledgeHut was a great experience. Learnt many things, it is the best training institution which I believe. My trainer covered all the topics with live examples. Really, the training session was worth spending.

Attended PMP® Certification workshop in May 2018

My special thanks to the trainer for his dedication, learned many things from him. I would also thank for the support team for their patience. It is well-organised, great work Knowledgehut team!

Attended Certified ScrumMaster®(CSM) workshop in May 2018

I would like to thank KnowledgeHut team for the overall experience. I loved our trainer so much. Trainers at KnowledgeHut are well experienced and really helpful completed the syllabus on time, also helped me with live examples.

Attended Agile and Scrum workshop in May 2018

The customer support was very interactive. The trainer took a practical session which is supporting me in my daily work. I learned many things in that session. Because of these training sessions, I would be able to sit for the exam with confidence.

Attended Agile and Scrum workshop in May 2018

Knowledgehut is the best training provider which I believe. They have the best trainers in the education industry. Highly knowledgeable trainers have covered all the topics with live examples.  Overall the training session was a great experience.

Attended Agile and Scrum workshop in May 2018

The course material was designed very well. It was one of the best workshops I have ever seen in my career. Knowledgehut is a great place to learn and earn new skills. The certificate which I have received after my course helped me get a great job offer. Totally, the training session was worth investing.

Attended Agile and Scrum workshop in May 2018

The hands-on sessions helped us understand the concepts thoroughly. Thanks to Knowledgehut. I really liked the way the trainer explained the concepts. He is very patient.

Attended Certified ScrumMaster®(CSM) workshop in May 2018

I really enjoyed the training session and extremely satisfied. All my doubts on the topics were cleared with live examples. KnowledgeHut has got the best trainers in the education industry. Overall the session was a great experience.

Attended Agile and Scrum workshop in May 2018
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Lauritz Behan

Computer Network Architect.
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Mirelle Takata

Network Systems Administrator
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Elyssa Taber

IT Manager.
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Yancey Rosenkrantz

Senior Network System Administrator
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Garek Bavaro

Information Systems Manager
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Hillie Takata

Senior Systems Software Enginee
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Anabel Bavaro

Senior Engineer
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Tilly Grigoletto

Solutions Architect.

Frequently Asked Questions

The ITIL® Practitioner credential is a reflection of your knowledge of the ITIL® framework and its implementation to achieve organizational objectives and business continuity. Based on the various elements of the ITIL® core material, from the ITIL® Practitioner Guidance 2016 publication publication and other supplementary material, the ITIL® Practitioner exam covers the CSI approach to adopting ITIL®, the principles used to guide decisions and actions when adopting ITIL/ITSM and the three critical competencies namely Communication, Measurement & Metrics and Organizational Change Management, needed for successful adoption of ITIL®. Our workshop is a complete guide to passing the exam and gaining the competencies to successfully adopt ITIL® framework.

There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:

  1. ITIL® Foundation
  2. ITIL® Intermediate Service Operation (SO)
  3. ITIL® Intermediate Service Strategy (SS)
  4. ITIL®Intermediate Service Design (SD)
  5. ITIL® Intermediate Service Transition (ST)
  6. ITIL® Intermediate Continual Service Improvement (CSI)

The Capability modules route covers the following certifications:

  1. ITIL® Intermediate Release Control & Validation(RCV)
  2. ITIL® Intermediate Planning Protection and Optimization (PPO)
  3. ITIL® Intermediate Operational Support and Analysis (OSA)
  4. ITIL® Intermediate Service Offerings and Agreements (SOA)
  1. ITIL® Practitioner
  1. ITIL® Managing Across the Lifecycle (MALC)

A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.

You will get more information regarding ITIL® Practitioner FAQs here

Sample papers shall be shared during the training along with the student manual.

You will receive the qualification of ‘ITIL® Practitioner’ on clearing the examination.

You will get 3 credits towards ITIL® Expert certification and 16 PDUs for PMI® recertification.

PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. Every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.

No, as your course fee includes the certification exam fee (note that this does not apply for LVC).

Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!

The location is determined weeks ahead of the training schedule and you will be kept informed by email. You can also call our support staff or send us an email at support@knowledgehut.com. Besides, you can use our chat option for more information.

You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund

It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.

IT professionals, business managers, business process owners, project managers, students and individuals who have a keen interest in IT Services Management can attend this course.

ITIL®Practitioner Course in London Ontario

Situated in the south-western Ontario in Canada, London is a healthcare and education centre. London's university and hospitals are among its top ten employers. The economy of the place is centred on insurance, information technology, and medical research. There is a lot of demand for professionals who have undertaken the ITIL Practitioner training in London Ontario. The KnowledgeHut academy offers the ITIL Practitioner course in London, Ontario and can give a big advantage in your career.

What is the Course all about?

The ITIL Practitioner certification in London, Ontario includes the basics of the framework of ITIL. The ITIL Practitioner classes in London, Ontario also teach IT service management and focus very profoundly on the subject. The ITIL Practitioner training in London, Ontario trains one on the ways to adapt and adopt the ITSM system and to support the objectives of the business. The ITIL Practitioner certification in London, Ontario also teaches the crucial areas for improvement initiatives like Organizational Change Management, Communication and Measurement and Metrics.

Benefits of this course

The course is full-fledged, and you learn the guiding principles that are important to achieve CSI. The course gives you coaching by experts to provide you with the confidence to initiate and carry the required improvements. The course is accepted widely and has created a demand for professionals who can practically apply the concepts of ITIL framework to recognise changing methods to service management.

The KnowledgeHut Way:

At KnowledgeHut, the course and the basics are taught by a tutor through lectures and practice sessions. When you pay the fee to register for the program, you also get to attend the demo session. The course is more beneficial than an e-learning course as it gives you a hands-on experience of the program.

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