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The ITIL® Practitioner credential is a reflection of your knowledge of the ITIL® framework and its implementation to achieve organizational objectives and business continuity. Based on the various elements of the ITIL® core material, from the ITIL® Practitioner Guidance 2016 publicationpublication and other supplementary material, the ITIL® Practitioner exam covers the CSI approach to adopting ITIL®, the principles used to guide decisions and actions when adopting ITIL/ITSM and the three critical competencies namely Communication, Measurement & Metrics and Organizational Change Management, needed for successful adoption of ITIL®. Our workshop is a complete guide to passing the exam and gaining the competencies to successfully adopt ITIL® framework.
The trainers are highly qualified and certified instructors.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications: 1. ITIL® Foundation 2. ITIL® Intermediate Service Operation (SO) 3. ITIL® Intermediate Service Strategy (SS) 4. ITIL® Intermediate Service Design (SD) 5. ITIL® Intermediate Service Transition (ST) 6. ITIL® Intermediate Continual Service Improvement (CSI) The Capability modules route covers the following certifications: 7. ITIL® Intermediate Release Control & Validation(RCV) 8. ITIL® Intermediate Planning Protection and Optimization (PPO) 9. ITIL® IntermediateOperational Support and Analysis (OSA) 10. ITIL® Intermediate Service Offerings and Agreements (SOA) 11. ITIL®Practitioner 12. ITIL® Managing Across the Lifecycle (MALC) A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
You will get more information regarding ITIL®Practitioner FAQs here
Sample papers shall be shared during the training along with the student manual.
Yes, you will have to pay the exam fees separately.
You will get 3 credits towards ITIL® Expert certification and 16 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Project Management world through the award of credits for every educational effort you make throughout your career. Every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee.
The location is determined weeks ahead of the training schedule and you will be kept informed by email. You can also call our support staff or send us an email at firstname.lastname@example.org. Besides, you can use our chat option for more information.
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial will be refunded in FULL. Please note that refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: http://www.knowledgehut.com/refund
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Learn through live online interaction with experienced trainers, not from video tutorials.
We understand your busy schedules and recognise that undertaking a course while working is not easy. Pick a convenient time slot and log in from anywhere.
Not happy with the class? Get a full refund after your first session. Of course, we do our best to ensure this does not happen!
Revisit your doubts and get your concepts crystal clear by accessing your class recordings post training.
Our course material is comprehensive and easy to follow, available in downloadable e-book format.
All you need is a Windows computer, an Internet connection with a minimum of 500 KBPS speed, and a pair of headphones with a microphone.
Our classes are held on weekends and at convenient timings on weekdays, making it easy for you to fit the sessions into your workday.
Chance to get your concepts crystal clear by attending another batch of the same course for free.
We guarantee you will pass the certification exam or we will reimburse you for the class
If you do not pass the exam in three attempts (details described below), we will pay you back for the class cost.
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Our Course Advisor will get back within 24 hours with timings of Demo Class