Communication management in a project situation is the most important aspect, which aims at ensuring that “right information reaches the right stakeholder at the right time in the right manner” so that effective and efficient exchange of information takes place, resulting in greater collaboration between all stakeholders. Stakeholder collaboration and engagement is critical for project success.
As per PMBOK guide, “Communication management includes the processes required to ensure timely and appropriate generation, collection, distribution, storage, retrieval and ultimate disposition of project information.'' Communication is a two way process of sending information from one entity to another. The Project Manager spends more than 90% of time in Project Communication.
For managing communication, the project manager and the project team members need to possess excellent communication and interpersonal skills. These skills will ensure the both sides in a communication understand each other clearly. Some of the communication skills and interpersonal skills needed include the following:
In addition to having the above skills, we also need to adopt a structured approach for managing communication. Project communication management includes the following 3 processes as per PMBOK guide, 6th edition.
Communication management is analogous to the central nervous system which ensures that the right information reaches the right stakeholder at precisely the right time in the right format. The project manager is solely responsible for ensuring project communication. In fact, communication management is the major mechanism in the hands of the project manager which helps in getting all the project work done in the right manner. While communication skills are extremely important, it is also equally important to manage the information flow in a systematic and planned manner.
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Clear and understandable notes
Good information to enhance good communication
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