Total quality management originated in the industrial sector of Japan (1954). Dr Edward Deming is one of the strongest proponents of TQM. While the industrial revolution was happening in Japan after World War 2, the manufacturing companies started facing severe quality issues once they crossed a particular production volume. This was the time; Dr Deming explained the concept of TQM to the Japanese companies. The Japanese companies followed and implemented the TQM principles in their manufacturing, and rest is history they say.
The objective of total quality management is doing things right the first time over and over again. This saves the organization the time that is needed to correct poor work and failed product and service implementations (such as warranty repairs).
Total Quality Management is an integrated and holistic approach to quality management. Below are some of the founding principles of TQM:
TQM today has become a philosophy for overall integrated management of organizations. Organizations will thrive only when they can deliver quality goods and services at an affordable competitive price. Hence TQM has become more of a need than a choice for most organizations.
I liked all parts of this reading material, well-written. Thank you!
Thank you very much; the material is easy to read and understand. Thank you very much!
Thank you for your motivational theory explanations!
Thanks for the info, it was really helpful!