Collaboration is the only way we get things done. Collaboration with stakeholders and people requires communication. Communication needs to be both effective as well as efficient.
Communication is the process of exchanging ideas, views, feelings and thoughts with others using speaking, writing or any other medium. There are many different definitions we can find about communication.
There is a need to communicate the right information at the right time with the right person. But it easier said than done. Communication is a very subtle process. Communication is a two way process of exchanging information between at least 2 entities. Communication touches the emotions of people as well. Communication very often is prone to misunderstanding and confusion.
Hence it is important to start with quick understanding of some of the major barriers or obstruction to communication which can prevent right understanding of information.
It is extremely important to assess and become aware of the presence of the above barriers and ensure that these barriers are removed for effective and efficient communication.
In communication there is no room for smallest of error and complacency. There is a need for being sensitive to understand the concerns and expectations of each other before communication happens. We use written communication, verbal communication, non-verbal communication (body language and eye contacts, gestures etc.), Para lingual (pitch and tone of voice) communication, our behaviours as well.
Communication must be open, honest and sincere. The intent must be clear. Some of the common errors we make during communication include the following:
The above errors in fact can become blunders leading to huge amount discomfort and breaking down of communication.
Hence in order to communicate effectively we need to:
Effective communication skills do not come overnight. It takes immense practice, experience and takes years to come by. But this is the most important skill a manager needs to have to truly become successful in today’s world.
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