Who Can Become a Scrum Master

A detailed guide into all the prerequisites needed to become a Scrum Master

While there are no specific requirements to take up a Scrum course, there are some checkboxes you need to tick before you can become a certified Scrum Master. We explain the eligibility for becoming a Scrum Master in this article. 

Who are eligible to become a Scrum Master

There is no domain or qualification required to attend a Scrum course. Scrum is an Agile process implemented to tackle and complete complex projects or tasks efficiently, and it can be implemented in any domain by anyone who understands Scrum. People with the following background tend to take up a Scrum course: 

  • Program Manager. 
  • Program Director. 
  • CTO, CIO. 
  • Product Manager. 
  • Business Analyst. 
  • QA Lead. 
  • Test Manager. 
  • Technical Lead. 
  • Customer Support Lead. 
  • Release and Operations Lead. 

In general, people whose job requires managing clients, teams or projects tend to benefit from learning Scrum because it helps them streamline projects and boost efficiency. That being said, even candidates who do not fall into the above categories can learn Scrum and implement it in their organization. 

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Why should you go for a CSM certification?

Scrum, an Agile framework has been picking up momentum in creating innovation and improving productivity across organizations. A high-performing Scrum team always contributes to the success of an Agile project and the Scrum Master is the main person responsible for steering the project in the right direction. The Certified ScrumMaster® (CSM®) course boosts your confidence in implementing the Scrum framework effectively in organizations.

CSM® certification- Adding value to your career

As a Certified ScrumMaster, you will be known as being part of an elite group engaged with Scrum Alliance. The members of Scrum Alliance are meant to be Scrum specialists, guiding the project teams to success. Here is why CSM® certification should be a part of your skill set:

  • Based on the recent salary survey by Ziprecruiter, the average annual salary for the Certified ScrumMaster is $116,659 a year.
  • CSM® certification enables you to work across major companies like IBM, Tata Consultancy Services, CapGemini, Honeywell, BOSCH, Accenture, Deloitte and many more in several job roles, such as:
    • Scrum Master
    • Delivery Lead
    • Agile Scrum Master
    • Program Manager
    • Project Manager
    • Agile Coach
    • Automation Engineer
    • Project Lead

Today, most of the IT as well as non-IT industry majors are hiring candidates who are familiar with the Scrum framework. A Certified ScrumMaster® can upscale an organization in the following ways:  

  • Guide team members through the product development
  • Help the team deliver quality products
  • Participate in the team activities with ease and also learn how to own a task
  • Resolve the impediments and enhance the team’s collaboration
  • Act as a change agent and enable a culture in which teams can flourish
  • Become a servant leader for Scrum teams that are involved in developing high-end products

Scrum framework believes in ‘self-organization’. Making a career in Scrum as a Scrum Master will help an individual to-

  • Gain a high degree of proficiency in executing Scrum.
  • Contribute in creating a healthy work environment.
  • Earn the skills that make an individual immune to internal and external distractions.
  • Become self-motivated to escalate the performance of the team.
  • Get more job opportunities in IT as well as non-IT organizations with a good pay.

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Process to become a Certified Scrum Master

Steps to become a CSM

  • Step 1: It takes only 2 min to register on KnowledgeHut, a Global REP of Scrum Alliance (SA).

  • Step 2: Take the 2-day CSM course and get instructed by Certified Scrum Trainers® (CSTs).

  • Step 3: SA will send you a link to create login credentials on successful completion of course.

  • Step 4: Click on the link received from Scrum Alliance and create your own login credentials.

  • Step 5: Take the 1hr online CSM® test which comprises of 50 MCQs by using those credentials.

  • Step 6: Score a minimum of  74% to pass the CSM® test, after completing the course.

  • Step 7: Once the test is cleared, you will be requested to accept a license agreement.

  • Step 8: After accepting it, you will receive CSM designation & a 2-year membership from SA.
  • Step 9: You have to renew the certification once every two years.

What You Will Learn in this CSM Workshop

Prerequisites

There is no set of eligibility requirements to attend this Scrum Master Certification course and it can be taken by freshers or professionals who want to:  

  • Further their career in project management. 
  • Deepen their understanding of Scrum. 

Our experienced CSTs deliver training in such a way that is suitable for both novice and experienced professionals. But, it is recommended that you should have basic knowledge of using Scrum in the real-world, in order to get the most from the training. You can do this by following the 1-day Agile and Scrum foundation training by KnowledgeHut. 

Who Usually Attend CSM Training

  • Software Engineers
  • Product Managers
  • Project Managers
  • Team Leaders
  • Business Analysts
  • Development team members
  • Testers
  • Anyone who would like to build a career as a Scrum Master

KnowledgeHut Experience

EXPERIENTIAL WORKSHOPS

Learn from the real-world experience of accredited industry experts and advance your knowledge with in-class activities and simulations.

ELITE PANEL OF CSTs

Interact with accredited CSTs who also have years of experience as active Scrum practitioners.

LEARN FROM PRACTITIONERS

Learn directly from active practitioners engaged in implementing Scrum principles in real projects.

GATEWAY TO SCRUM COMMUNITIES

Get access to a wider community of active Scrum professionals and enhance your practical knowledge of Scrum.

CONTINUOUS LEARNING AND SUPPORT

Avail continuous support through monthly webinars, e-books, and conferences and keep pace with the latest industry updates.

HANDY RESOURCES

Access to latest resources like Scrum tutorial, articles, Scrum Master interview Q&A, & case studies prepared by the industry experts.

GLOBAL REP

150,000+ professionals trained across 90+ countries globally. 

100% SUCCESS GUARANTEED

Our CSM training program comes with a 100% Success Rate.

CSM Course Curriculum from Scrum Alliance

Get familiar with the 12 principles and 4 values stated in the Agile Manifesto through our popular in-class activity- “Draw and demonstrate”. Herein, you will be asked to form groups and illustrate all 12 principles pictorially.

What you will learn

At the end of this activity, you will be able to-

  • Explain the 12 principles and 4 values listed in the Agile Manifesto.
  • Demonstrate the benefits of “responding to change” in Agile over “following a plan” in traditional project management.
  • Describe how the Scrum values (courage, focus, commitment, respect, openness) relate to the Scrum artifacts, events, and roles.
  • List and explain the three pillars in Scrum ― Transparency, Inspection, Adaptation.
  • Explain the differences between framework and methodology and understand why Scrum is called a framework.
  • List 5 ways to develop an Agile mindset.
  • Illustrate 2 differences between Agile and Scrum and explain why these two terms cannot be used interchangeably.

Topics covered

  • Agile Manifesto
  • 12 Principles
  • 4 values
  • Scrum Foundations (5 Scrum Values)

Learn more about the three roles in Scrum with role-based activities. Each group will play a simulation game called “candy catch” that will have three iterations. The Scrum Master and Product Owner (chosen by group members) will coordinate and help the team achieve the highest target within the shortest time.

What you will learn

At the end of this activity, you will be able to-

  • Conduct a retrospective to list 3 techniques to improve the performance and turnaround time.
  • Explain the roles and responsibilities of a Scrum Master and a Product Owner.
  • List 3 differences between a Scrum Master and a Product Owner and understand why these two roles should not overlap.
  • Discuss how a product owner acts as a bridge between the development team and the stakeholders.
  • Understand why a Scrum Master is not an active participant but a facilitator in the Scrum events and ceremonies.
  • List 3 demerits of having a development team of less than 3 members or greater than 10 members.

Topics covered

  • Scrum Master roles and challenges
  • Product Owner roles and responsibilities
  • Development team roles and responsibilities

Take part in the Scrum Paper Plane game and learn how the 5 Scrum ceremonies work. There will be 3 sprints, each lasting 15 minutes. You need to prepare the user stories that will cover the features and functionalities along with acceptance criteria.

What you will learn

At the end of this activity, you will be able to-

  • Explain the “why” and “how” of sprint planning, daily scrum, sprint review, and retrospective.
  • Understand why the scope and duration of a sprint are fixed.
  • List 3 ways to avoid sprint backlog spillover.
  • Define sprint goals and discuss 5 benefits of having a sprint goal.
  • Understand how the Scrum Master and the Product Owner should coordinate with the team and list 5 points to improve such communications.
  • Discuss 3 damaging impacts of sprint cancellation and how to avoid it.
  • List 10 sprint anti-patterns (E.g. sprint cancellation, variable sprint length) and understand how these impact the delivery and turnaround time.

Topics covered

  • Sprint planning
  • Daily Scrum
  • Sprint Review
  • Sprint Retrospective

Experience how scrum works in real projects with our simulation game “Crime Teller”. The activity will be divided into 3 sprints, wherein the participants will actively employ Product backlog refinement among other scrum artifacts to solve a given “crime” story.

What you will learn

At the end of this activity, you will be able to-

  • List and demonstrate 5 salient features of a well-formed product backlog (E.g. estimated, prioritized).
  • Discuss 2 responsibilities of the Product Owner, Scrum Master, and the Development team in creating and maintaining a product backlog.
  • The objective of having a product backlog and best approaches to product backlog refinement.
  • Analyze and discuss the ideal time and capacity to be dedicated to product backlog refinement.
  • Demonstrate 3 activities (E.g. budget and timeline, release schedule) that take place during a sprint review.
  • List 5 sprint review anti-patterns (E.g. delayed   acceptance) and their negative impacts

Topics covered

  • Product Backlog
  • Sprint Backlog
  • Product Increment

Learn about Scrum life cycle by taking part in the “coin game”. The participants will be linking ceremonies to create effective sprint goals. This module will focus on the common challenges in sprint execution and enable team members to improvise.

What you will learn

At the end of this activity, you will be able to-

  • Explain the difference between resolution meetings and daily standups.
  • Explain the benefits of collaborations with product owners.
  • List 3 demerits of over collaboration of the product owners.
  • Demonstrate 3 ways to break the barriers and collaborate
  • Demonstrate creation of sprint burndown chart
  • Explain 3 approaches to increase efficiency in the team

Topics covered

  • Sprint Execution Planning
  • Flow management
  • Resolution meetings
  • Communication (Taskboard, Sprint burndown chart using story points, hours effort)

Play the “Marshmellow Tower” game and learn more about daily scrum and sprint retrospective in real scrum projects. The tallest tower built with the minimum raw materials and in the shortest time frame will win. Acceptance criteria will be defined by the instructor.

What you will learn

At the end of this activity, you will be able to-

  • Explain the importance of 15-minute timebox for daily scrum meetings.
  • List 3 differences between traditional meetings and daily stand-ups.
  • Describe 2 roles played by the Scrum Master, Product Owner, and the Development team in daily scrum.
  • List the 3 critical questions pertaining to the daily scrum agenda.
  • List 2 responsibilities of the Scrum Master, Product Owner, and the Development team during the sprint retrospective.

Topics covered

  • Activities in daily scrum
  • Activities in sprint retrospective

Familiarise yourself with Definition of Done (DoD) and Acceptance Criteria with the “Crazy Juggler” game wherein you need to pass a fixed number of balls to non-adjacent team members within a certain time frame and collect them in a paper bag once marked as “done”.

What you will learn

At the end of this activity, you will be able to-

  • Explain Definition of Done at three levels ― user story (e.g. writing code), sprint, and release (e.g. preparing release notes).
  • List 3 benefits of Definition of Done and explain why it can evolve over a certain period of time.
  • Prepare a checklist (with a minimum of 7 entries) of an ideal DoD.
  • Mention 3 risks associated with an ill-formed DoD.
  • List 5 characteristics of good acceptance criteria.
  • Understand who all should be involved in drafting the acceptance criteria.
  • List 3 negative impacts of not following the acceptance criteria.

Topics covered

  • Definition of Done for a feature (user story or product backlog item)
  • Definition of Done for a sprint
  • Definition of Done for a release
  • Definition of Done vs. Acceptance criteria
  • Done vs. Done-Done.

Acquaint yourself with the Definition of Ready with our Lego blocks game wherein the attendees will be asked to build a city out of Lego building blocks. The “definition of ready” checklist for the final deliverable will be determined by the instructor.

What you will learn

At the end of this activity, you will be able to-

  • Create an ultimate checklist of Definition of Done.
  • List 3 negative impacts of an ill-formed Definition of Done.
  • Identify at least 3 benefits of a shared Definition of Done for multiple teams working on the same product backlog.
  • List 2 ways to improve Definition of Done.
  • Clearly understand the differences between “done” and “done done”.

Topics covered

  • Definition of Ready for user story
  • Definition of Ready for sprint

Play the self-organization game “Human Knots” by forming teams of 5-6. Groups where team members can untie themselves first win. The time frame for this activity will be decided by your instructor. Each team will have a Scrum Master and Product Owner chosen by group members.

What you will learn

At the end of this activity, you will be able to-

  • Define and understand the steps involved in release planning.
  • List 3 benefits of a well-organized release planning.
  • List 3 outputs of release planning.

Topics covered

  • Definition of release planning
  • Who takes part in release planning
  • Steps in Release planning
  • Output of Release Planning

Acquaint yourself with the Sprint Burndown Chart concepts by taking part in the ball point game. There will be 5 iterations and the number of points being expected at the end of the release will be communicated to the team.

What you will learn

At the end of this activity, you will be able to-

  • Define and understand sprint burndown chart.
  • List 3 primary reasons to use a burndown chart.
  • Learn how to create and calculate a burndown chart.
  • Explain how to adjust upcoming sprints based on the burndown.
  • List 3 critical information obtained from a burndown chart.
  • List 5 merits and 2 demerits of using a burndown chart.
  • Understand 5 common errors that lead to misleading information in burndown charts.

Topics covered

  • Definition
  • Why and when to use a sprint burndown chart
  • Information obtained from sprint burndown chart

Take part in the ball point game and understand the in-depth concepts of release burn-up charts and why Scrum teams use them. There will be 5 iterations and once the sprint is completed, the team will put a mark on the release burn-up as to how many points are completed.

What you will learn

At the end of this activity, you will be able to-

  • Understand the importance of having a release goal (based on historical data and agreement).
  • Demonstrate the importance of release burn-up in understanding the current status.
  • List 2 differences between burndown and burn-up charts.
  • Explain how to adjust release planning (if needed) based on the burn down.
  • Tell one primary advantage of a burnup chart over a burndown chart.  

Topics covered

  • Definition
  • Features
  • How to create a release burn-up chart (steps)

Topics covered

  • What is product planning
  • What is product vision
  • How to create a product backlog
  • Product Roadmap 
  • Minimum Releasable features (or) Minimum Marketable Features 
  • Minimum Viable Products

Be a part of the Lego Building Blocks game wherein participants will be asked to write user stories for every activity involved. The game will entail 3 iterations and attendees will prepare user stories that will cover the features and functionalities along with acceptance criteria. 

What you will learn 

At the end of this activity, you will be able to-

  • Define and explain user stories and understand the importance of user stories in real-time projects.
  • Explain the 3 Cs in user stories.
  • Discuss the importance of acceptance criteria and list 3 scenarios that might arise when the acceptance criteria are not met.

Topics covered

  • What are user stories?
  • Structure/format of user stories
  • INVEST criteria

Learn more about the “what” and “how” of Agile estimation with our in-class Agile board game “Scrumble”. In an interactive setting, this game will let you analyze the common challenges faced by Scrum team members during implementing different estimation techniques in Agile.

What you will learn 

At the end of this activity, you will be able to-

  • List and demonstrate 5 benefits of Agile estimation.
  • Understand the 7 popular Agile estimation techniques and decide which one is the best for your project.
  • Discuss 3 benefits of Relative Estimation and Planning Poker.
  • List and explain 3 common mistakes made while using Relative Estimation and their negative impacts.
  • Discuss in detail the 5 critical steps in Planning Poker. 

Topics covered

  • Definition
  • Benefits of Agile Estimation
  • Agile estimation techniques

Know everything about planning poker from our popular poker card estimation game. Team members/estimators have to privately select one card and the value on each card would represent the story point. Once all cards are revealed, the values need to be discussed.

What you will learn 

At the end of this activity, you will be able to-

  • List 5 benefits of planning poker estimation technique.
  • Decide the best sequence for the values (story points) on cards for your real-time projects.
  • Discuss in detail the 5 critical steps in Planning Poker. 
  • List 3 points to heed for employing planning poker for distributed teams.

Topics covered

  • Definition
  • Benefits
  • Participants
  • How to play planning poker
  • Planning Poker rules

FAQs

KnowledgeHut Support On Your CSM Journey

As long as you attend the training and understand the curriculum, passing the exam should be easy. If you do fail in your first attempt, you can make 2 more free attempts within 90 days of completing the course. 

Yes, you can. There are no designation or degree requirements to attend a Scrum course and the examination. 

Scrum is a methodology you implement to run projects more efficiently. If your organization delivers products or services to clients via teams, you can benefit from becoming a Scrum Master and implementing Scrum. 

https://www.watermarklearning.com/blog/become-certified-scrummaster/ 

Recently conducted CSM Workshops

Why Global Corporates Prefer KnowledgeHut As Their Training Partner

A provider of Enterprise Learning Solutions (ELS), KnowledgeHut creates industry-fit talents through training, coaching, and consulting by globally-acclaimed trainers. Much of KnowledgeHut’s repute in co-creating business value stems from:

  • Training delivered in 70+ countries.
  • 250+ industry-relevant courses.
  • Consulting and coaching to transform organizations.
  • Trainers with experience in Retail, E-commerce, Energy & Utilities, etc.
  • 500+ Clients
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  • Capgemini
  • Coca-Cola
  • Cognizant
  • HP
  • PWC
  • IBM
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Individuals Can Enroll In Groups To Avail Huge Discounts

By registering in groups, you can save up to 20% on the course fees. The discount you can avail will depend on your group size.

Journey of Certified Scrum Master Professional


Meet your instructors

Suresh

Suresh Konduru

Director, Global Agile Practice Lead

Title: Suresh Konduru, Enterprise Agile Coach & Trainer (Independent) 
 
Suresh Konduru has more than 20 years of experience in Agile transformation, coaching, training & new age leadership nurturing. He has worked in Distributed Agile and Scaling environment for large customers especially for Banking & Financial Services Fortune 500 customers. He has also trained more than 100 batches on Scrum across global locations viz. USA, India, Netherlands, France, Belgium, China and Sweden for several roles in IT and business organizations.
 
Other experiences include those in the areas of Account Delivery, Program Management and Project Management. Established, managed and monitored large programs to drive Delivery Excellence, Financials, Innovation, Metrics, Customer satisfaction, Reporting etc. Besides these, he loves to conduct experiments to leverage Scrum outside IT such as education, Arts, Marketing etc. He is the Founder of Mumbai Agile Chapter – a platform enabling Agile enthusiasts to share and discuss Agile experiences since 2015. He is also an active volunteer in other city chapters such as Hyderabad, Chennai and Bangalore. Other achievements include: Volunteer at Global Scrum Gathering Minneapolis 2018, Global Scrum Gathering Singapore 2017. Invited Panelist at Global Agile Conference 2017. Speaker, Reviewer, Volunteer at BEACON-2017 and Global Scrum Gathering India 2016. Speaker at Agile Alliance 2018, Global Scrum Gathering Minneapolis 2018, Regional Scrum Gathering India 2017, Global Scrum Gathering India 2016, Agile Tour Bangkok 2016, Regional Scrum Gathering South Asia 2015, Agile Tour Chennai 2015. He has also innovated Exepedia - a Leadership Coaching Model and Training 'Scrum' from the Back of the Room to make trainings sticky and more effective.

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Amit

Amit Kulkarni

CST

Amit is a Certified Scrum Trainer and Agile thought leader with extensive experience in training, coaching and implementing Agile frameworks such as Scrum, Lean and DSDM for large organizations. He has trained numerous teams, arming them with the skills needed to apply classroom theory to operational success at the team and project level.

Amit has more than 20 years of experience in large products involving a variety of frameworks/methods including Scrum, DSDM integrated with a Prince2 .

Amit has helped large companies such as ABN AMRO, Motorola, Tata Consultancy Services adopt and improve their use of agile processes and techniques in order to build extremely high performance development organizations.

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Jaya

Jaya Shrivastava

CST

CST®, Certified LeSS, Scum@Scale, SPC4, Certified TBR Trainer, CAL1, CSP-SM, CSP-PO, CSM, CSPO.Worked With Organizations like JPMC, Sasken, RedHat, HotelHub, Alcatel-Lucent / Nokia, TESCO, Adventis, Accor Group, P5 Systems, Shobhit University, Campusoft, etc.An experienced professional, trainer and coach in the field of Agile Software Development, DevOps, Business Management and Leadership.

Successful Practitioner & Promoter of Lean and Agile world with the proven track record in training and coaching.

Strong inclination towards having practices which adhere to brand identity and Values.

Proven competencies in Product & Program Management. Public Speaking, Team Mentoring, Management assistance, Negotiation and Media Relations with the ability to work with C-level executives.Highly entrepreneurial in nature with interests and involvement in both for-profit and not-for-profit ventures.

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Vijay

Vijay Bandaru

CST

Our world is so small but heavily filled with emotions, competitions, games, and politics. I believe in “United we stand, divided we fall” and “It’s easy to pull down but not easy to build up”. So collaboration and knowledge sharing are the key to success and to create an environment where people can have a win-win situation. Collaborative culture should be developed top to bottom in the organizations to enjoy the success and make it long lasting. I always work towards that direction and I also encourage and support the people whom I work the same way.

The core values that I follow in personal and professional life all the time are: Honesty, Transparency, Positive Thinking, Validated Learning, Share and Care, Receptive.

I started my software career in 1998 as a software developer and worked on few ERP, e-Commerce, client-server, web projects and also mobile projects. I played various roles in my career that include: Tech Lead, Project Lead, Project Manager, Senior Delivery Manager, Scrum Master, Agile Coach, and Product Manager. I also have a strong technical background that helps me to contribute to the teams in technical guidance and engineering practices coaching

I started my agile journey in 2009 and played product owner, Scrum Master and Developer roles in various projects/products I have worked with. I thoroughly understand the challenges in these roles. I was fortunate to be part of a large-scale agile transformation in a product based organization using LeSS framework. I have gained great experience as an Agile Coach during this transformation. I helped few organizations to transform into Agile.

I am certified in CST, CAL1, CTC, CSPO, CSP-SM, CSP-PO, CSM, PMI-ACP, ITIL v3 and PMP. Training and coaching is my passion and I contribute to the following training programs:

  • Agile Foundation
  • Scrum Framework with Engineering Practices
  • Certified Scrum Master (CSM)*
  • Certified Product Owner (CSPO)*
  • PMI-ACP (Certified Agile Practitioner)*
  • Agile Estimation & Release Planning
  • Writing effective user stories
  • Path to Agile Coach

Certification Training

I participated as a Speaker in various Agile conferences and you can find the list on my personal website using the below link

My Elocutions

Work Experience

  • 2016-09-22 - Present Pega Systems Worldwide India (Senior Product Manager)
  • 2012-05-10 - 2016-07-31 IVY Comptech (Agile Coach)

Vijay’s previous Trainings Videos, Photos & Feedback repository 

Quick round of 360 Degree View of Vijay's Training

My name is Vijay Bandaru and I am an Indian. I live in Hyderabad city of Telangana state with my wife and two kids.

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Bill

Bill Li

CSM, CSPO & Agile

Bill Li, is a CST (Certified Scrum Trainer) by qualification and a prolific consultant, mentor and coach active in China and Asia, Managing Principal of UPerform Consulting Group. With over 20 years of cross-functional experiences in IT sector, Bill is among the pioneers who promoted Scrum and Agile since 2007, and is an active contributor and speaker at agile community, including major Scrum and Agile conferences - See more at: https://www.scrumalliance.org/community/profile/gli3.

Bill enjoys developing people and organizations through high quality Scrum and Agile training and consulting services. His passion lies in helping clients’ product development organizations and teams to become more effective, having less waste and fewer impediments in their processes, less pressure, more expertise, higher enjoyment, and producing better product and services, in an open, transparent, creative, and self-organized environment.

Bill translated Agile Project Management with Scrum by Ken Schwaber into simplified Chinese and published it in 2007. He also co-translated Ken's next book on Scrum & Enterprise and Mike Cohn’s User Stories Applied, together with other 2 titles in Project Management area. Bill is MBA from Schulich School of Business, York University, and Bachelor of Engineering from South China University of Technology. He lives in Shanghai, China and Vancouver, BC, Canada. - See more at: https://www.scrumalliance.org/community/profile/gli3.

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James

James Smith

CSD, CSPO, CSM

James Smith first experienced the power of Scrum during a most dramatic of corporate turnarounds. Holding a very painful client-facing position and tiring of having nothing but bad news to communicate to his clients over and over again, a new job search had begun. Then Scrum took seed.

In an incredibly short time, Monday mornings were once again something to look forward to and not to dread. Clients soon began requesting that they slow down their pace; they were overwhelming their IT departments with new features. Life for everyone in the corporation, and for those to whom they came home at night, got much better.

Moving into the ScrumMaster role and being part of the many successful releases delivered to our clients has been an extremely gratifying part of the past years.

He feels that Scrum when properly implemented makes life better for all involved. And at the end of the day, that is a very good thing of which to be a part.

As a trainer, mentor and advisor, he has been honored with the opportunity to bring the spirit and techniques of Scrum with multiple training engagements for organizations like Sony, Boeing, HP and the US Department of Defense.

James holds several qualifications and certifications; he is Six Sigma Certified, a Certified ScrumMaster, Product Owner and Trainer and holds an MBA from Northwestern's Kellogg School of Management.

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CSM Training and Certification FAQs

Certified ScrumMaster®

A Certified ScrumMaster® is a professional designated by Scrum Alliance as a Scrum practitioner who can skillfully lead project teams. A Scrum Master is not a project leader or project manager but instead, a Servant Leader who assists the team to succeed with the Scrum framework.

When it comes to being a successful Scrum Master, there are certain roles and responsibilities that need to be performed. Following are the primary roles and responsibilities of a scrum master:

  • Act as a facilitator and servant leader who encourages self-organization
  • Remove obstacles so that the team can focus more on work and follow practices of Scrum
  • Protect the team from internal and external distractions
  • Ensure a good relationship between the product owner and the team along with the members outside the team
  • Set up an environment where the team can perform more effectively
  • Manage the scrum process in coordination with the scrum team
  • Conduct retrospective meetings
  • Address team progress

The most important skills that every Scrum Master should have are as follows:

  • Systems Thinking: This skill helps the Scrum Master to build a comprehensive perspective towards the whole organization as a system. 
  • Facilitation ability: The Scrum Master facilitates the Scrum events for the team members to reach a high-end decision.
  • Complex Problem Solving: The Scrum Master will be able to handle various complex situations while undertaking product development.
  • Coaching: Team members need someone to guide and coach them to follow Scrum principles properly, which the Scrum Master does.

The exponential growth of Scrum, combined with the rising Scrum adoption in 65% of IT enterprises globally indicates the need for Certified ScrumMasters who can facilitate complex project execution. A CSM certification from any Global REP (Registered Education Provider) helps reinforce your industry identity as an Agilist who can lead projects to successful execution.

The Scrum Master role is created to be a part of the Scrum framework. The name itself indicates that a person is an expert at Scrum and ensures that his/her team is also following the Scrum framework correctly. Scrum Master is responsible for creating a culture of trust, self-organizing teams, and transparency while removing the obstacles that are inhibiting the project’s progress. Here is a list of several Scrum Master certifications along with the certification bodies:

Certification Body Certificate Name
Scrum AllianceCertified ScrumMaster® (CSM®)
Scrum.orgProfessional Scrum Master (PSM ™ )
Scaled Agile Academy SAFe® Advanced Scrum Master (SASM)
Project Management Institute (PMI)®Project Management Institute- Agile Certified Practitioner (PMI-ACP)®
SCRUMstudyScrum Master Certified (SMC ™ )

Scrum Alliance, the renowned Agile membership and certification organization for the professionals offers various levels of certification to become proficient in Scrum. The certifying body always believes in a high level of personal interaction to understand Scrum. The newly designed course model of Scrum Alliance fosters collaboration, increased productivity, and success among the team members. 

Membership of the Scrum Alliance community offers you a networking platform if you are interested in your Agile journey and lets you connect with other Scrum practitioners. It aids you to get future growth through certification, knowledge sharing, and community support, which is very rare in the IT domain.

A Certified ScrumMaster® (CSM) training workshop is conducted by a Certified Scrum Trainer (CST) and teaches the Scrum terminology, practices, and principles that will enable the participant to act as a Scrum Master or Scrum team member. This credential is a first step on the path to a successful Agile career.

No, there is no online/virtual course for CSM. Scrum Alliance believes that understanding Scrum requires a greater level of personal interaction than cannot be delivered in a virtual environment.

Through this membership you can join local user groups, online social networks, gain access to deep discounts on gatherings, and additional member-only resources.  In addition, CSMs can use a specially designed logo to highlight their credentials.

According to Scrum Alliance, a Certified ScrumMaster® course helps increase the likelihood of a project’s overall success by applying Scrum principles and techniques in the right way. By understanding the values, practices, and applications, you can act as a ‘servant leader’ rising above and beyond an average project manager and helping your organization achieve meaningful goals

Job opportunities are continuously increasing in number which in turn is raising the demand for professional and skilled scrum masters. Our training will give you an edge in your job search and help you to get a high-paying job that will set you up to go in a new direction in your Agile journey.

Not just software companies but many other industries are looking for Scrum Masters to improve their organizational processes. Here is the list of top industries and companies that have hired ​Certified Scrum Masters:

Information Technology:

  • Philips
  • Dell
  • Honeywell
  • Allstate India
  • Goldman Sachs
  • Siemens
  • Informatica
  • Capgemini
  • Intel
  • Zensar Technologies
  • Accenture
Telecom:
  • Vodafone India Services Private Limited
  • Techstar Software Development India Pvt
  • Nokia Siemens Networks Ltd
  • France Telecom
  • NewWave Telecom & Technologies
  • ENGIE Insight
  • Rockwell Automation
  • Synacor
  • Frontier Communications Corporation
Federal:
  • First Tech Federal Credit Union
Manufacturing companies:
  • Applied Materials India Private Limited
  • Applied Materials
  • Johnson Controls

Tool Name

Features

Cost

Jira

The most popular and widely used cloud and subscription-based software for Agile teams.

$10/month for up to 10 users

$7/month for 11-100 users

Vivify Scrum

A well-balanced tool with an appealing UI and useful Scrum features.

Offers free version for 14-days

$8/user/month

ScrumDO

This is the tool built and priced to scale your Agile projects.

$8.99/month for up to 10 users

Manuscript

A new tool built for the real-world barriers that exist in a software development environment.

$62/month for 5 users

Axosoft

This scrum tool offers organization and structure to many components of Scrum project management.

$25/month for 5 users

Targetprocess

This Scrum tool enables software development teams to speed up product delivery at all levels of the organization.

Offers free Team version

$20/user/month

Yodiz

It offers a greater degree of visibility into your team’s progress and increases overall efficiency.

Offers free version for up to 3 users

$3/user/month

Quickscrum

This Scrum tool helps your team to collaborate better, reach goals, and improve continuously.

$3/user/month

Scrumwise

It allows you to focus on your project, improve communication, enhance teamwork and gives you faster results.

$7.50/user/month

ScrumDesk

Designed for teams implementing Scrum or Kanban and supports Agile practices like root cause analysis or retrospectives.

Free for up to 4 users

$9/month for up to 5 users

ClickUp

It helps to make projects more productive with a well-designed and intuitive platform.

$5/user/month

Zoho Sprints

A tool that helps Agile teams plan and track their work.

Offered as a free tool for up to 3 users and 2 projects

$8.30/user/month for up to 10 users

The certifications offered by Scrum Alliance provide several ways of proving yourself as a competent and skilled Scrum and Agile practitioner. Here are the three Scrum Master certification levels by Scrum Alliance:

1.CSM (Certified Scrum Master)

Introductory course for those wishing to become a Scrum Master or play a role as a Scrum team member.

2.A-CSM (Advance – Certified Scrum Master)

Advanced course for those who have work experience as a Scrum Master.

3.CSP (Certified Scrum Professional)

Pinnacle/Expert-level course for individuals wishing to build mastery in the Scrum Master role.

Your next step toward a Certified Scrum Professional after earning your CSM certification and a year of experience working as a CSM on a Scrum Team is to achieve your Advanced Certified ScrumMaster (A-CSM℠) certification.

CSM Training

Take a quick look at the complete details of the CSM certification course before you register:

CSM CourseDetails
CSM Certification CostINR 23999 in India, USD 995 in the US, CAD 1195 in Canada
Discount
Up to 20%
CSM Exam
1hr online test which comprises of 50 MCQs
CSM Exam Fee
Included in the certification cost
CSM Certification Validity
2 Year Validity
CSM Renewal Fees
$100
CSM Salary
$1,15,766 per year
Refund Policy
100% if canceled within 48 hours

The Certified ScrumMaster® course offers training in the fundamentals essential for Scrum team members or a professional Scrum Master.

There are no prerequisites for attending the course itself. A degree of course completion from our Certified Scrum Trainer makes you eligible for Scrum Alliance’s Online CSM Test.

One need not bother with a specific background to become a Scrum Master. Individuals with Scrum Master skills can emerge out of any field.

The following individuals can take this course:

  • Anyone who would like to build a career as a Scrum Master
  • Teams transitioning to Scrum
  • Managers of Scrum teams
  • Scrum team members such as product owners and developers

If you are already working as a Scrum Master, then taking this course helps to strengthen your Scrum knowledge and skills.

Our Certified Scrum Trainers® (CSTs) are:

  • Professionals licensed by Scrum Alliance to teach the official Scrum Alliance curriculum.
  • Masters in Scrum who have immense experience in leading, applying, coaching, and teaching it.
  • Skilled in product management and software development.
  • Subject experts who are active in software development and local Agile communities, along with the broader global Scrum and Agile movements.

Our dedicated team of CSTs deliver training on par with the standard of excellence as set out by Scrum Alliance. So, every candidate receives the same high-quality content irrespective of the trainer and the location. They help you further develop the competencies and skills you need to make a difference in your organization.

No, it cannot be taken. Scrum Alliance believes that true learning requires in-person training and hands-on experience with a CEC or CST. The CSM exam is not provided as a substitute for formal training.

No. Certified membership is for individuals who have completed the CSM classroom training.

It is advisable that before attending the Certified ScrumMaster® course, you should familiarize yourself with the resources available on the Scrum Alliance website. These Scrum resources will help you embrace the Scrum principles and practices and will lead to greater success in the CSM exam.

After completing your CSM course, you will receive an email from Scrum Alliance that includes a link to create your login credentials. After receiving your membership email, you have 90 days to take and complete the test.

Our experienced and highly qualified trainers deliver a practical and interactive training programme with accurate, clear, and updated materials to help you understand the concepts clearly and pass your CSM exam without much difficulty.

CSM Certification Exam

CSM is an open-book exam and is easy to pass. Together with the theoretical knowledge gained by passing the Scrum Master certification exam,the activity-based sessions included in the training help in gaining hands-on knowledge of the Scrum concepts and its practical applicability, which are the most significant aspects to understand the Scrum framework. 

The Certified ScrumMaster certification exam is an online test comprising of 50 multiple choice questions. Candidates will have 1-hour (60 minutes) to finish it. A candidate has to score 74% in the exam to pass the Scrum Master certification exam and obtain the certification. Once you complete the course, you are allowed to take the exam. This exam pattern was decided by subject matter experts (SMEs) from the Scrum Alliance community working in partnership with Scrum Alliance and Prometric, an industry leader in test development.

The Scrum Alliance CSM certification exam fee is included in the Certified ScrumMaster training cost.

Yes. The Scrum Alliance allows you to take the Scrum Master exam at no cost for the first 2 attempts within 90 days after you receive your welcome email. You will be charged a minimum of $25 each from the third attempt or after completing your 90 days. Scrum Alliance suggests to retake the CSM course if you have failed thrice in the exam.

The CSM accreditation body is the Scrum Alliance and its exam fee is non-refundable.

No. There is no mock test; however, we have published a test blueprint at the bottom of the CSM page under ‘Resources.’ This blueprint outlines the percentage of questions from each domain that will be on the 50-question test. The new test still follows the current Learning Objectives as well as the recently published Learning Objectives.

After completing your CSM course, you will receive an email from Scrum Alliance® that includes a link to create your login credentials. The first step will be to take the online exam. Once the exam is complete, you will be asked to accept a license agreement and set up your online profile. It could take up to two weeks after course completion to receive your welcome email.

The individuals can take the online test from a computer anywhere in the world, according to their comfort (home, work, or other location). The test will not be proctored.

No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. If you lose internet connection or lose access to the test for an extended period of time, then you may reach out to support@scrumalliance.org to have a new test set up.

Upon finishing the test, you can click on the ‘submit’ button and results will appear immediately on the screen.

Scrum Alliance always strives to maintain the quality and relevance of the CSM certification by validating the best practices in the Agile industry from active practitioners in the field. The CSM curriculum incorporates the best in current knowledge, skills, and abilities necessary to earn the CSM certification.  As such, the Scrum Alliance believes in involving their community to validate what is important in the role of the Scrum Master and then updates the tests to reflect these key areas.

If you choose English as your exam language, you will be able to switch to a newer version as the new test has recently got published. If you choose a different language then you may take the older version till that specific language gets published. Furthermore, according to the Scrum Alliance, the tests will be launched in other languages in the coming months, as soon as they inspect and adapt to the launch of the English version.

You will find the test blueprint at the bottom of the CSM page under ‘Resources’, on the Scrum Alliance website. This test blueprint covers the stipulated percentage of questions from each domain. The test blueprint is aligned with the latest version of 2018 LOs. Moreover, the 2018 CSM LOs matches with the November 2017 Scrum Guide. The current LOs can be found on the Scrum Alliance CSM certification webpage and also on ‘Trainer and Coach dashboards’ under “Resources”.

If you've already passed the CSM test, you will not be able to take it again to receive a better score. Your test score is only available to you. Nobody else will be able to see your score on the CSM test.

CSM Certification

CSM was the first professional certification awarded by Scrum Alliance for Scrum Masters. The certification will help you gain a strong understanding of the Scrum Framework, team members’ activities and roles etc. By acquiring this certification, you will be helping the Scrum team work together and perform at their highest level.

Becoming Agile is a continuous process and a CSM certification is a major milestone towards embracing Agility. Not only will you learn the roles and responsibilities of a Scrum Master but will know how to apply it in a variety of environments. It is a validation of your commitment to continued excellence and quality.

Since Scrum is the most popular Agile framework for project management, Scrum Masters are in demand irrespective of the industry type. If you are working in a company where Agile is being widely used then CSM should be your first choice.

You will receive the certification from Scrum Alliance, the CSM accreditation body designating you as a Certified ScrumMaster®. This enhances your industry credibility since a certification from Scrum Alliance is deemed to fulfill the vision of the Agile Manifesto by boosting greater productivity, success, and collaboration among team members.

You will have to attend two days of CSM® training under a Certified Scrum Trainer (CST®). You need to take an exam to demonstrate your knowledge of Scrum and get certified. The exam comprises 50 multiple choice questions (MCQs) out of which you need to answer 37 questions correctly within an hour. This means that you need to score 74% in order to pass the exam. Once you pass the exam, you are declared as CSM® certified and you can download the certificate instantly.

CSM is one of the most popular and globally recognized certifications provided by the reputed Scrum Alliance. The demand for Scrum Master training and certifications has increased considerably during the last decade. The reason is that Scrum is now being implemented in industries beyond IT and hence the demand for a certified Scrum professional has increased even beyond his/her current industry of experience.

Scrum Master is a role and not a job title. The average salary of a Certified ScrumMaster® is $100K per year which is really high when compared with other IT certifications.

You will enjoy the following unique benefits with this ScrumMaster certification:

  • Master the foundational concepts of Scrum and understand the scope of the Scrum Master role
  • Gain access to resources, networks, and local groups available to only Scrum Alliance members
  • Get ahead in your Agile career
  • Prove your core Scrum knowledge to your peers
  • Fulfill the role of a Scrum Master
  • Engage with a community of Scrum experts

CSM Certification Process

Step  1: Take the 2-day CSM® course from the Global Registered Education Provider of Scrum Alliance. 

Step  2: Scrum Alliance will send you a welcome email containing a link after successful completion of course. 

Step 3: Click on the link received from Scrum Alliance and activate your Scrum Alliance® certification account where you will be able to complete the CSM test. 

Step  4: Take the 1-hour online CSM® test which comprises of 50 MCQs by using those credentials. 

Step 5: You will need to pass the CSM® test, after completing the course successfully with a passing score of 74% . 

Step 6: Once the test is completed with the minimum passing score, you will be requested to accept a license agreement. 

Step 7: After accepting it, you will receive Certified ScrumMaster® (CSM®) designation from Scrum Alliance and a 2-year membership with Scrum Alliance as well. 

Step 8: If your certification is expired its time to renew. You have to renew it once in two years.

The Scrum framework is evolving and growing as a result of the engagement and contributions of those who share their ideas and practical experiences in the workplace. Renewal of your certification validates your interest in the growth and evolution of Scrum.

CSM certification renewal needs to be done every 2 years. You need to pay $100 to extend the credential for a further period of 2 years from the date of your current expiration. In order to renew your ScrumMaster certification, login to Scrum Alliance website, go to your dashboard and choose the ‘Renew Certification’ option available under the heading ‘Actions’.

From February 4, 2019 onwards, CSMs are required to earn 20 Scrum Educational Units (SEUs) within the past two years, in addition to the $100 renewal fee that has to be paid. This new requirement has been mandated to validate your participation and continued proficiency in the fundamental principles and practices of Scrum. You can earn the required SEUs by completing an educational training or a learning opportunity.

You have worked really hard to acquire the certification. Don’t let it get obsolete! Renew now and hold your certification for 2 years.

There are a number of ways in which SEUs can be earned. You can read here about how to earn your SEUs.

PDUs and SEUs

PDUs and SEUs are Professional Development Units and Scrum Educational Units, issued by the Project Management Institute and Scrum Alliance, respectively. They can be earned by completing educational training or learning opportunities, which serve to validate your participation and continued proficiency in the principles and practices of Scrum. To maintain your certification from Scrum Alliance, you are required to earn a certain number of SEUs every two years.

PDUs and SEUs are credits awarded by the Project Management Institute and the Scrum Alliance respectively. They recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. Scrum Alliance members who hold a credential from Scrum Alliance need to earn SEUs to get re-certified every two years. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.

You can get 14-16 PDUs and SEUs by participating in our 2-day training program.

Hear From Our Scrum Trainees

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The training was as expected. It was great to learn from a certified trainer who was so efficient. Overall, a very good training experience.

Godly Abraham Varghese

App Dev Associate Manager
Attended Certified ScrumMaster®(CSM) workshop in November 2019
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It was a very comprehensive yet crisp course. I will definitely recommend it to my colleagues. Now, I have a better grip on agile practices.

Vamsi DC Vegesna

Consulting
Attended Certified ScrumMaster®(CSM) workshop in November 2019
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I took the CSM certification course with KnowledgeHut. It was an excellent journey. Trainer Jaya Srivatsava was so insightful, humble & helpful. I passed my certification on the very first attempt with 100%. Thanks to KnowledgeHut & Jaya.

Parthiban Vk

Associate Tech Specialist
Attended Certified ScrumMaster®(CSM) workshop in November 2019
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Overall, the training was very good with many interactive sessions. I got to learn a lot. Thank you KnowledgeHut!

Archana Mathad

Testing Manager
Attended Certified ScrumMaster®(CSM) workshop in November 2019
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The training was excellent. The instructor was engaging and informative. The session  had a good mix of group participation and Q&A sessions.

Geaspar Warfield

Ballsbridge Hotel
Attended Certified ScrumMaster®(CSM) workshop in November 2019
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It was an excellent CSM training by Mr.Suresh Konduru. He was very knowledgeable about the subject matter and facilitated the trainings well.

John Sippy Antony

Manager
Attended Certified ScrumMaster®(CSM) workshop in November 2019
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The workshop was very informative.. The trainer was very experienced. It was totally worth it! I am currently on a break and wanted to do some certifications to enhance my knowledge. This was the best training I had ever attended.

ARCHANA KASHYAP

Attended Certified ScrumMaster®(CSM) workshop in November 2019
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It was an interactive session. The instructor had thorough knowledge and explained all the concepts with real-life examples.

Mandeep Singh

Consultant
Attended Certified ScrumMaster®(CSM) workshop in November 2019

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