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Six Sigma Process Owner: Skills, Roles & Responsibilities

14th Sep, 2023
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Six Sigma Process Owner: Skills, Roles & Responsibilities

The many people who perform the parts of distinct duties with acute abilities have specified responsibilities, just like in a business inventory model or a sports team. 

Likewise, process owner in Six Sigma is trained to comprehend and fulfil their duties and responsibilities while working on a particular project. 

Businesses with effective Six Sigma Training with Placement programs have discovered that outlining the roles and responsibilities of experts working on a specific task can increase team efficiency. 

A lean Six Sigma process owner definition is ought to be part of any discourse of continuous improvement as the process owner serves as a project advocate and make changes. 

Provided the changes are supported by evidence suggesting enhancement for the team's long-term advantage to support their role.  

Process Owners in Lean Six Sigma obtain training at least up to the Green Belt level

Who Is a Process Owner in Six Sigma?

A person who organizes numerous tasks and work-related activities at all stages of the process is known as a Process Owner in the Lean Six Sigma Framework. 

The entire process cycle can reliably adjust the process as needed or decide whether to change it to guarantee performance efficacy. 

How important is the role of a process owner in Six Sigma? Begin with, process owner play a crucial role in Six Sigma projects and oversee organizational processes. 

  • A six-sigma process owner gets project proposals from the team and supervises the enhanced procedures.  
  • The design stage is the main aspect of process owner responsibility in Six Sigma. 
  • Quite specifically, it is a major one where the process is evaluated and interacts with other processes. 

The Role of a Process Owner at Six Sigma

The role of a process owner in Six Sigma project ensures that workflows are executed by design and that any outcomes are integrated into the framework's subsequent stages.  

So, for a company to enhance its procedures, the function of a process owner grows essential to create, execute, and optimize the process, among other things like 

  1. Appointing the teammates 
  2. Decimation of resources for the project 
  3. Furnish all the process-related knowledge to the team 
  4. Appraisal of process control changes 
  5. Approve and support changed process (if any) 
  6. Employ process revisions 
  7. Undertake the role of execution and conservation of the process cycle  
  8. Ensure that the improvements are sustained 

Also, a key performance indicator based on the PDCA methodology is implemented to determine if the performance improvement programs are operating as intended.

  • PDCA cycle for continuous improvement, the PDCA approach is a tool that process owners in Six Sigma can utilize to enhance their business operations.
  • PLAN-DO-CHECK-ACT(PDCA) is a well-known methodology for assisting teams in formulating and carrying out a problem-solving strategy.
  • Numerous employees can apply this technique throughout the company by utilizing their expertise and domain-specific experience.
  • The PDCA process cycle entails every potential fix for an issue, analyzing the outcomes, and inculcating the ones that work into practice.

 role of process owner at Six Sigma

Here, in the PDCA process model, each stage of process control is elaborately designed, processed, analysed, and evaluated based on the tips: 

  • PLAN- Recognize the issue and decide how you would like to solve it 
  • DO- Implement the solution and collect the information for further analysis 
  • CHECK- Evaluate the Possible Outcomes 
  • ACT- If indeed the remedy is effective, slice it out into practice 

The Importance of Process Owner at Six Sigma

The only individual in charge of a process is a process owner at Six Sigma. He is responsible for creating a process that is both effective and efficient. 

To utilize suitable personnel, economic ability, and interest in intellectual capital to run the process and produce the excellent result as necessary for the organization. 

  • In implementing Six Sigma, the process owner plays a vital role.  
  • A process ownership matrix defines to administers procedures and business operations and is responsible for its effectiveness. 
  • Occasionally, a six-sigma process owner serves as a team captain, directs them on the deliverables, and assigns tasks. 
  • For instance, he also controls and develops the practical aspects of the process as a subject matter expert.  
  • In both cases, his collaboration and encouragement are essential to a six-sigma project's success. 
  • So far, we have seen the roles and responsibilities of a process owner in Six Sigma; what does it take to be a six-sigma process owner? Also, what is a process in Six Sigma?

Qualifications to Become a Process Owner in Six Sigma

Businesses need specialists who can employ their real concern abilities and occupational experience to enhance internal procedures as their strive for continual development. 

  • A Lean Six Sigma Process Owner educates participants in process planning, risk assessment, and testing skills to lead excellent management efforts and analyze the data strategically and analytically.  
  • Your foundation’s quality assurance efforts will move quickly if you have a Lean Six Sigma Green Belt Certification 
  • Well, there is no predefined qualification to suit the role of a process owner in Six Sigma or to gain Six Sigma certificates.  
  • At the same time, a basic degree from real-world Lean Six Sigma process owner-work experience is advised to suffice.

However, individuals possessing basic analytical, statistical, and interpersonal skills, along with an understanding of finance and business, is an added advantage.

Characteristic Traits of Project Owner in Six Sigma

It is believed that the duty of a process owner in Six Sigma is perpetual.  

Therefore, the interconnected process, or final process, all are under the control of the process owners; let us check them out one by one: 

  • A Process Owner at Six Sigma needs to be an SME (Subject Matter Expert): He is well informed of all components of the process, such as imports, exports, and raw resources.

The materials required, vendor needs, client expectations, interface with other processes, and so forth. 

  • A Process Owner at Six Sigma will manage team training and accept responses: He oversees his team’s knowledge and skills. 

He establishes the qualifications that need to be considered when recruiting, determines the need for coaching, creates the curricula, evaluates analytics, and provides his crew with constructive feedback. 

  • A Process Owner holds Overall Performance Metrics: He runs the KPIs, statistics, costs, loss and profit accounts, and achievement fluctuations.

He takes corrective and initiative operations and process modifications that should be addressed. 

  • A Process Owner Directs the Team: He will lead the team to provide procedures and rules, promotes, and stimulates the organization to create a competitive advantage, and establish a career path for his team members.

The tasks outlined herein illustrate the pervasiveness of KnowledgeHut Six Sigma training with placement program with great efficacy. 

That variety of factors, including the optimal level of expertise for a Process Owner, is required to constitute a good Six Sigma Process Performance. 

Although the role of process owner in Six Sigma has expanded over the years, there needs to be more advice regarding what it should comprise. And this is when the key achievement elements will lead to real improvements in KPIs.

Skills of a Six Sigma Process Owner 

1. Technical Skills

Leadership of transition: Process owners in Six Sigma are shift agents. They depend on teams of individuals from all over the world to assist them in enacting difficult-to-change procedures that may have been in place for decades or longer. 

It is challenging to manage changes that lead to a reduction in staff; process owners must be capable of initiating adjustments at each stage, right from logistics to top management. So, they must possess the knowledge and the ability to do so. 

Expertise in Operations: Although we might have anticipated this capability to be the top skill, lean Six Sigma process owners need the skill to influence change as being more crucial.

However, a process owner’s communication and leadership skills are correlated with thoroughly comprehending the process. 

Conversely, if you as a process owner at Six Sigma and need to possess the knowledge to support your objective, management and communication abilities may get you far. Still, they will not make you look like an expert.

Excellent Communication: Exchange of information persistently and efficiently makes it feasible to drive process changes and enforce compliance and consistency. 

Process owners in Six Sigma must be able to convince senior executives of their financial model, sell stakeholders on their modifications, and convey the significance to the administrative level.

2. Personal Skills

  1. Governance in partnership: This is primarily not a skill, but for a Six Sigma process owner to be productive, they must be able to impact and persuade. Brilliant design phases and visualizations are important, but they will only go you so far if you can drive change. 
  2. Be Influential: As a process owner in Six Sigma, you must be able to influence teammates and exercise genuine developmental activities inside the company. You can only accomplish so much with well-developed and planned processes if you need the company to impact and proper change.

Roles and Responsibilities of a Process Owner in a Six Sigma

A process owner’s responsibility in the Six Sigma project holds the power to decide on a procedure carried through to maintain a satisfied customer in the present and future collaborations.

No Business can afford to ignore this responsibility if one expects to be world-class. 

  1. Deep Insight: A responsible process owner at Six Sigma is deeply aware of the essentials to fit into a deeper business scheme.He should be keen on the outputs crucial to the subsystem clients and the company.
  2. Uses Data to Procure Process Performance: This data would be either input/output parameters, which are good early indicators of efficiency. An efficient process owner frequently keeps track of collected data from the process controllers.
  3.  Ensure Timely Documentation: All the data collected is consistently used and updated, with proper implementation of a process management plan. Any warning signal of uncertainties is combated with a response plan. But, first, make the process data charts readily available for all the employees in the workspace.
  4. Decimate The Knowledge of Tools: A good process owner serves the role of a process operator by providing required instruction, resources, and data. 
  5. Build Strong Connections: interpersonal relationships with suppliers, customers, and other processes are a crucial link between a process owner and the outside world. He must nurture this role in all directions with all above and below the hierarchy.  

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Salary Insight of a Process Owner

Finally, let us talk about commercials of a process owner in Six Sigma.

How much does a Process Ownership let you take home? Is the role of a process owner in Six Sigma project highly rewarding? 

While the salary of a process owner in Six Sigma varies from country to country though the average pay range is notable and as competitive as the role of a process owner in a company.

Check this for more Info: The average salary for Process Owner jobs is £60,267 in the UK, $106k Annually in Australia, $79k in Canada, $59,392 in the United States.

Learn more here; the salary estimates are based on 60 salaries from Process Owners.


Although the role of a process owner in Six Sigma is defined as one of authority and accountability, this does not imply that they should be in charge.

On the contrary, competent process ownership matrix in Six Sigma know that their efforts to manage the process will be more successful if they involve all the process operators or a representative subset of them.

However, the choice of when, why, and how much authority to provide is up to the process owner. 

Most of the work is routine and mundane. However, the success of a company's processes depends heavily on the performance of its process owners.

Successful Six Sigma is creating a new baseline of greater effectiveness thanks to the attention of process owners.

Frequently Asked Questions (FAQs)

1What is the role of the process owner in Six Sigma?

Somebody, frequently a senior corporate executive, oversees the business process that a Six Sigma project focuses on. Also, the initiative’s sponsors may occasionally be the process owner.

2Who should be the process owner?

A Process owner is an individual who has direct responsibility for developing, maintaining and enhancing a structured methodology. They are also liable for the process results, so typically a member of the administration rather than a squad or organization can be a process owner.

3What is the key responsibility of a process owner?

In Six Sigma, a process owner oversees supervising process capability and performs the modification, vision, mission, objectives, goals, KPI, and other useful metrics related to the system

4Is the process owner a manager?

Process owners may come via quasi-roles in some cases, and they may also be leaders or management in other circumstances.

5What is the difference between a service owner and a process owner?

The Service Owner is defined as taking responsibility for the utilization of resources and capabilities for a specific service, while a process owner manages all the supervising and modifying processes.

6What is a process role?

A process role is a qualified persona who performs certain predefined tasks in a specific process. 

7Who is usually a Six Sigma process owner?

A professional, often a higher authority business leader, very much responsible for business processes that is the primary target of a six-sigma project.


Mounika Narang


Mounika Narang is a project manager having a specialisation in IT project management and Instructional Design. She has an experience of 10 years 
working with Fortune 500 companies to solve their most important development challenges. She lives in Bangalore with her family.

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