ITIL has come to be the industry standard for IT service management. If an organization wants to deliver its services in a quality-driven and cost-effective manner, it must master the ITIL modules. It doesn’t matter which industry the organization belongs to; the ITIL framework is applicable to all. The latest version of the ITIL framework is the ITIL v4 which was launched in February 2019. The ITIL v4 modules are significantly better than ITIL v3 modules, and v3 was used for over a decade. The ITIL 4 managing professional transition course was designed specifically for individuals proficient in the ITIL v3 module.
Before you start an ITIL certification course, read the following article to get a glance at the ITIL modules for Impeccable Service Management.
ITIL Modules - An Overview
Information Technology Infrastructure Library or ITIL is a set of well-defined practices that assists IT professionals in delivering the best possible services. It maintains a standard selection, planning, delivery, and support of IT services that maximize efficiency and maintain a high quality of the service delivered. Some of the ITIL principles and concepts are as follows:
- Providing services with maximum value
- Optimization of skills and resources
- Providing services that are reliable and useful
- Planning processes for specific end goals
- Clear definition of each task and activity
ITIL managing professional transition - You can opt for ITIL 4 managing professional transition module if you have already completed the v3 module. The ITIL managing professional transition module is designed for easy transition between v3 and v4. Get to know more key concepts of service management.
ITIL Modules - Service Lifecycle
The Service Lifecycle approach to IT service management has the following characteristics:
- This approach focuses on coordination and control across all the processes, functions, and systems that are important for the management of the lifecycle of IT services.
- This approach factors in the planning, designing, transition, operation, and continual improvement of IT services.
- This approach is strategic in nature.
The ITIL 4 modules are made up of 26 procedures which are categorized under five service lifecycle stages.
1. ITIL Service Strategy
ITIL Service Strategy explains the IT department's utilization of IT services to achieve the required goals. It also describes how IT services support the global business strategy. The primary purpose of the ITIL service strategy module is to define the plan, perspective, position, and patterns that the service provider requires to achieve the organization's business goals.
The process areas of the service strategy are as follows:
- Demand management
- Service Portfolio Management
- Business relationship management
- Financial management of IT services
- Strategy management for IT services
The objectives of the ITIL Service Strategy module are as follows:
- It gives a clear definition of strategy to the service provider.
- It gives an idea of the organizational capability needed to deliver the service strategy.
- It gives a thorough understanding of the services that the organization provides and the clients who use them.
- It gives a detailed summary of the creation, funding, and delivery of the services provided by the organization, the clients for the service provided, and how each service offers value to the client.
- It gives a clear understanding of which organizational assets are utilized for delivering each service and how to optimize the performance of the corporate assets.
The ITIL Service Strategy module is suitable for the following profiles:
- Supply Chain Relationship Manager
- IT Manager
- IT Finance Manager
Get to know more about process of ITIL Service Strategy.
2. ITIL Service Design
The organization must design a service keeping the business objective in mind so that it can offer true value to its customers. Service design is the lifecycle step in which a service strategy is converted into a plan to deliver the services to customers. ITIL Service Design aids in designing and developing the services offered by an organization. The module also provides design principles and ITIL methodologies for converting strategic objectives into a portfolio of assets and services.
The objectives of the ITIL Service Design module are as follows:
- It looks out for investment opportunities and identifies changing trends in the market.
- It designs IT services that are so efficient that the organization will need to incorporate minimal improvement during the entire lifecycle.
- It incorporates continual service improvement (CSI) in all the service design activities to ensure that the services are more effective.
The ITIL Service Design module is suitable for the following profiles:
- Availability Manager
- Capacity Manager
- Business Continuity Manager
- Service Level Manager
- Service Portfolio Manager
3. ITIL Service Transition
The goal of the ITIL service transition is to move services and service updates into operational use. It also establishes the Service organizational Management System (SKMS), which helps support organizational learning and facilitates the effectiveness of all the service lifecycle stages. It derives its utility from the knowledge and experience of others and aids in boosting the decision-making process. It also helps in the improvement of the IT management services. The primary goal of the ITIL service transition stage is to ensure that the services offered to the customers meet the expectations set in the service strategy and service design stage of the service lifecycle.
The objectives of the ITIL Service Transition module are as follows:
- It aims to plan and manage the updates in the service effectively and efficiently.
- It helps in the management of the risks related to the updated services.
- It aids in the deployment of service launches into supportive environments.
- It sets the expectations for the usage and performance of the updated services.
- It ensures that the updated service creates superior value compared to its predecessor.
- It offers all the essential information regarding the services and the service assets.
The ITIL Service Transition module is suitable for the following profiles:
- Service Change Manager
- Configuration Manager
- Service Transition Expert
4. ITIL Service Operation
ITIL service operation is the fourth stage of the service lifecycle and comprises activities, infrastructure, and processes that aim to deliver value to organizations using innovative technology. The ultimate goal of the service operation stage is to deliver value to the customers.
The objectives of the ITIL Service Operation module are as follows:
- It ensures effective and efficient delivery of services to the customer according to the service level agreements between the organization and the customer.
- It ensures efficient operations of the organization since service strategy and design application depend on the operations stage.
- It helps in conducting routine activities for monitoring the performance, metrics, and data to improve the services offered by the organization.
The ITIL Service Operation stage consists of the following processes:
- Event Management - It is concerned with managing events which involves identifying relevant events, filtering them, sending responses, and keeping a record of all the possibilities.
- Incident Management - It deals with quickly restoring the disrupted services and updating them to functioning levels. This also ensures minimal impact due to the disruption in the service.
- Problem Management - This process is concerned with locating the cause of the incident which caused the disruption and taking effective measures to ensure that such incidents do not repeat themselves.
- Request Fulfilment - This process involves taking care of service requests like creating new user IDS, changing the passwords, etc. This does not deal with the core business of the company.
- Access Management - This process deals with granting access to authorized users to utilize a service.
The ITIL Service Operation module is suitable for the following profiles:
- Security Administrator/Manager
- Release Manager
- Applications Support
- Database Administrator
- IT Operations Manager
- Problem Manager
- Network Support
- Service Desk & Incident Manager
5. ITIL Continual Service Improvement
The ITIL continual service improvement uses quality management techniques to derive information from prior failures and successes. Its primary goal is to improve the efficiency of the processes and services of the organization.
The objectives of the ITIL Continual Service Improvement module are as follows:
- It aims to make the services offered cost-effective and efficient.
- It helps make recommendations to improve the existing processes in all the other stages of the lifecycle.
- It ensures that a standard method is utilized for quality management.
The ITIL Service Operation stage consists of the following processes:
- Service Review - This process aims to review the process and services regularly. It also helps in the improvement of the service.
- Process Evaluation - This process deals with the regular evaluation of the IT processes. It also helps identify the areas where the metrics did not achieve their target.
- Definition of CSI initiatives - It is concerned with defining the initiatives that help improve the processes and services based on the service review and evaluation.
- Monitoring CSI initiatives - It deals with checking the initiatives for improvement and verifying that updates are going according to the set plan.
The ITIL Continual Service Improvement module is suitable for the following profiles:
- Continuous Improvement Engineer/Manager
- Process Engineer/Manager
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Conclusion
IT Service Management helps businesses in maximizing business value with the use of Information Technology. IT Service Management Certification can help you secure jobs in various positions like Service Owners, Process Owner/Managers, Service Desk Managers, etc. ITIL is the most widely accepted framework for IT Service Management, ensuring the highest quality of service the organization offers.
Enroll in the Knowledgehut ITIL certification course to strengthen your knowledge and advance your career in IT service management. If you have already completed the ITIL v3 module, you can pursue the ITIL v4 managing professional transition. The managing professional transition module is specifically curated to make the transition from v3 to v4 hassle-free.
